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Student Support Specialist

Employer
University of Denver
Location
Colorado, Denver, USA
Salary
Negotiable

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support
Position Type
Alt-Ac & Post-Ac
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

The University of Denver has the distinction of being the oldest independent university in the Rocky Mountain region, giving it a tradition of over 150 years of academic excellence. The University of Denver college of professional and continuing studies, University College, is a leader in adult education, providing fully accredited and affordable educational experiences specifically designed for busy adults.

Position Summary

University College is seeking a dynamic individual to serve as the central point of contact between University College and prospective and continuing students and provides consultation and services for credit and non-credit programs. Areas of responsibility include inquiry follow-up, pre-advising for academic programs, registration support, technical support, financial services, and student retention. This is achieved through a high-touch approach while using independent judgment to identify and create academic opportunities. The position requires a deep knowledge base of University College programs, services, resources, policies, and procedures to provide a complete service experience for our students and prospective students. The focus of this position is on building and strengthening relationships with prospective and current, post-traditional learners through the cultivation of a welcoming and inclusive environment, allowing them to achieve their educational goals.

Applicants should strive to exemplify our values: honor the individual, champion learning, transform lives, work together, and pursue excellence. The University of Denver deeply values diversity, equity, and inclusion, recognizing that its success is dependent on how well it values, engages, and includes the rich diversity of constituents. University College builds an educational community that embodies values of inclusivity and diversity. We embrace a commitment to diversity, equity, and inclusion by fostering a welcoming environment for our diverse students, staff, and faculty to learn and grow. We embed the values of diversity and inclusivity in all our programs: lifelong learning opportunities and varied curricular offerings.

Essential Functions

  • Serve as a central point of contact for prospective students, applicants, and current students.
  • Provide information in response to questions in all areas of University College, including all college programs, services, resources, policies, and procedures.
  • Execute proactive outreach to all inquiries and provide timely and accurate communication of important information to students, faculty, and staff.
  • Provide pre-advising and serve as registration resource for students.
  • Track and utilize data related to prospective student admission applications, new student registration processes, and new student preparations for matriculation at University College.
  • Facilitate basic technical support for students in the scope of university systems and applications.
  • Coordinate resources and provide proper hand off to other service areas at University College or the University of Denver to achieve a seamless customer service experience.
  • Strengthen relationships with prospective and current students through cultivation of inclusive environment.
  • Provide outreach to current students to achieve higher student retention.
  • Maintain thorough knowledge of course, programs, and departments and maintain relationships with program liaisons.
  • Communicate feedback and express ideas about opportunities to meet student needs. Lead implementations of approved improvements to processes and procedures.
  • Manage office space and professional appearance to portray University College as the premier provider of Adult Education.

Knowledge, Skills, and Abilities

  • Excellent customer service skills.
  • Strong interpersonal skills.
  • Ability to work in a team environment.
  • Strong organizational skills.
  • Ability to read, write, and communicate information pertinent to the success in university environment, such as reports, business correspondence, course descriptions, program proposals, and procedure manuals.
  • Strong ability to multitask, to utilize professional judgment, take initiative and meet deadlines, and focus on detail.
  • Proficiency with Microsoft Office Word, Excel, PowerPoint.

Required Qualifications

  • High School Diploma
  • Demonstrated experience in guiding individuals through a decision-making process
  • Experience in customer service role, with communication via in-person interaction, by phone, by e-mail, and online (via Zoom)

Preferred Qualifications

  • Bachelors Degree or two years of equivalent office experience/training
  • Experience working at a university or college and understanding of academic policies and procedures
  • Experience working with adult learners in a service capacity
  • Experience with Banner student information database system
  • Experience using CRM systems
  • Familiarity with Tableau data visualization software or similar software

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) May 11, 2022.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 4.

Hourly Range:
The hourly range for the position is $18.90-$20.44.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidates sex or any other protected status.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

Organization

Founded in 1864—just a few years after the city of Denver itself was founded—the University of Denver is one of the country's premier private universities.

The University's 125-acre campus, a few miles south of downtown Denver, is home to more than 11,500 students hailing from all regions of the United States and 83 other countries.

The University offers:

Regardless of what they study, University of Denver students embark on a personal educational journey that helps them find and follow their individual purpose.

Collaborative, Experiential Learning

Our students work closely with faculty, peers and members of the community on projects, research and fieldwork. They cross disciplines to discover new perspectives and approaches to problem solving.

In and out of the classroom, our students learn by doing, whether they're collecting data in the field or putting theory into practice in a clinical setting.

The University of Denver Culture

Across the University of Denver’s many divisions, departments, and offices, supervisors are searching for new employees who strive to excel and innovate, prize integrity, and who value the opportunity to engage with the community.  The University is always looking for creative problem solvers, critical thinkers, and lifelong learners who want to know more and do more.

At the University of Denver, our culture is steeped in ethics and social responsibility. As a result, our faculty and students represent a wide array of perspectives and enjoy the healthy dialogue that grows out of diversity. University of Maryland, Baltimore

For all their differences, the members of our community are united by a common purpose: They're determined to confront society's most pressing challenges—everything from world health and the global economy to access to education.

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