Job DescriptionResponsible for providing operational support within the IT Client Support Services department. Provides event support for both on-campus and off-campus events. Responsible for providing classroom and special event multimedia equipment support, delivery, setup, and takedown. Assists with the closed-circuit television system and operation, data entry and tracking of current inventory of supplies and equipment. Maintains classroom Projector filters and bulb replacements, as well as Projector replacements at the end of its functional life. Supports instructors in classroom technology usage.

Varies

Base Pay: $17.84. Offer amount based on College's Salary Schedule guidelines.

Duties and Responsibilities:

(This list is not exhaustive and may be supplemented as necessary)

• Performs equipment installations including multimedia and AV technology. Sets-up computers and multimedia equipment for special presentations.

• Analyzes technical problems with multimedia systems and equipment, and performs repairs on equipment and machinery.

• Provides accurate and timely updates on service requests. Escalates a customer inquiry or problem to the next level of response as required.

• Performs technical set-up for video, audio and multi-image presentations and provide technical support. Installs wiring and cabling systems such as CCTV, AV, computers, and digital displays.

• Provides support and troubleshoots all types of computer based hardware, software and peripherals including AV and multimedia systems.

• Provides support and technical services to departments, other campuses, off-site locations and college-based functions that may require travel.

• Functions in an on-call capacity for response to hardware, software, and network systems repair needed during normal business hours or instances where the college is closed.

• Transports materials and equipment to, from and within storage areas and operating areas.

• Provides consultation and assistance regarding specific matters within area of expertise. Acquires knowledge of other staff duties and serve as a backup, as necessary.

• Performs other job-related duties as assigned.

Required Minimum Qualifications:

Education and Experience:

• High school diploma or GED with additional training related to the position

• One year of related experience

Knowledge of:

• Microsoft Office Professional or similar applications

• PC fundamentals, basic networking concepts, PA systems, AV control systems, and multimedia systems

Skilled in:

• Attention to detail while maintaining effective time and task management

Ability to:

• Set-up and operate multimedia equipment

• Install and troubleshoot PC hardware and software, and MS Windows operating system

• Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness

• Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service

Licenses, Registration, Certifications, or Special Requirements:

• Regular physical attendance required

• Valid Florida driver’s license

Preferred Qualifications:

Knowledge of:

• CompTIA A+

• Microsoft Technology Associate (MTA) – Windows Operating System Fundamentals

Work Environment and Physical Demand:

• Lift, carry, push, pull, install or remove objects weighing 20 to 49 pounds

• Reach and grasp objects

• Stoop, bend, kneel, crouch, or crawl

• Stand for extended periods of time

• Use of video display terminal

• Use of manual dexterity and fine motor skills

• Communicate information orally and in writing

• Receive and understand information through oral and written communication

• Proofread and check documents for accuracy

• Work with equipment or perform procedures where carelessness may result in injury

• Experience exposure to uncomfortable work environment due to extreme temperature, noise level, and other conditions

• Operate a motor vehicle

• Work a fluctuating work schedule

This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.

Employment InformationPlease review the following information in order to apply for a position at Palm Beach State College:

• Carefully review the minimum qualifications advertised for the available position as only applicants meeting the minimum requirements will be considered.
• Background Check/ Drug Screen may be required based on the specific requirements of the position for which the application is being submitted. Employment is contingent upon the passing of a drug test and upon completion of a criminal background investigation.
• An important goal of the Office of Human Resources is to respond to all applicants once a selection is made. Please take notice of the position closing date advertised. Whenever positions are filled, the Office of Human Resources responds to all applicants who have submitted applications.

Application Deadline

This position will close on May 7, 2022 at 11:59pm