Graduate Aid Program Manager, Office of Student Financial Services Georgetown University

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Graduate Aid Program Manager, Office of Student Financial Services - Georgetown University

Job Overview

The Graduate Aid Program Manager is responsible for providing technology support services and client services for graduate students on the Main Campus; and for daily systems operations and batch production scheduling, procedures, and reports that will enhance operational efficiency and administrative decision-making. They also provide client services to the increased number of both prospective and current graduate students who are seeking financial aid advising and financial support. For this non­-traditional population, they provide a great deal of hands-on and time-intensive counseling about managing their student loan debt, steps to rehabilitate previous student loans if they are currently in default, and how Georgetown awards merit and need-based aid.

The Graduate Aid Program Manager provides systems applications and support necessary for OSFS staff to administer counseling and application processing services for approximately 15,750 admission applicants and current student aid applicants each year, and to awarding roughly $210 million in aid annually for nearly 5,000 enrolled students in the form of scholarship, stipends, hourly wages, and student loans.

Work Interactions

Reporting to the Associate Dean, the Graduate Aid Program Manager has a close working relationship with the Director of Graduate Financial Aid, works closely with the OSFS Counseling and Client Services staff, the Student Loan Services offices, and the graduate academic department administrators. They also interact with the Registrar's office, the Student Billing and Receivables office, University Information Services (UIS), the Graduate School and the various graduate academic departments to include students in SFS, MSB, the Graduate Medical Masters and PHO candidates, and the McCourt School, as well as those in the Graduate School of Arts and Sciences.

Qualifications

• Bachelor's degree
• 1 - 2 years of experience required or equivalent combination of education and work experience
• Proficiency in Microsoft Word, Excel, PowerPoint, and data analysis tools
• Customer service experience
• Communications skills and strong customer service orientation
• Creative thinking, self-motivation, accuracy, organizational skills, and attention to detail

Preferred qualifications

• Knowledge of Banner Student Information System, reporting utilities such as COGNOS for report writing, and PC operating systems
• Knowledge of financial aid operations and higher education industry software

Work Mode: Hybrid (1 day on campus, 4 days telework). Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources Mode of Work Designation.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

COVID-19 Vaccination Requirements:

The Georgetown University community is committed to our public health approach and the important role that vaccines play in contributing to the safety of our University and our broader communities. Georgetown University requires students, faculty, staff and visitors to be fully vaccinated against COVID-19 and to have received a COVID-19 vaccine booster shot when eligible, or to have an approved medical or religious exemption. This requirement applies to all faculty and staff, including teleworking employees. Complete details and updates can be found in the Coronavirus (COVID-19) Resource Center.


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