Case Manager - Student Conduct and Mental Health Services - 991798

Employer
Nova Southeastern University
Location
Fort Lauderdale-Davie, Florida

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Number: 502044
Work Type: Full Time with Full Benefits
Location: Fort Lauderdale-Davie, Florida
Department: Student Affairs-Administration
Categories: Student Life/Services - Housing, Recreation, Activities

About Us:We are excited that you are considering joining Nova Southeastern University!


Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health, welfare and its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

Job Title:Case Manager - Student Conduct and Mental Health Services - 991798Location:Fort Lauderdale-Davie, FloridaWork Type:Full Time with Full BenefitsJob Category:ExemptHiring Range:$57,000Pay Basis:

Annually

Subject to Grant Funding?:No Essential Job Functions:1. Assesses students’ physical and mental wellness, needs, preferences and abilities and using these to develop tailored care plans.

2. Supports the daily activities of the office, including but not limited to developing, maintaining, and monitoring CARE case management system; provides continuity of care and follow-up for students with the use of the Maxient software system.

3. Assists students with psychosocial needs such as referral to community resources, NSU Center for Student Counseling and Well-Being, while providing supportive measures for students (including coordination of medical leaves of absence).

4. Follows up on open cases to ensure that students are appropriately assessed, successfully referred, and compliant with treatment recommendations.

5. Contacts students’ legal guardians to coordinate post hospitalization academic plans by scheduling the readiness-to-return evaluation with NSU Center for Student Counseling and Well-Being along with monthly follow-up with the student and Assistant Dean.

6. Provides daytime and on-call crisis services.

7. Works closely with the CARE team (Concern, Action, Review, Engage) to support effective communication, tracking and follow up.

8. Contacts and responds to faculty, staff, and campus constituents inside and outside of the University, using judgement and discretion.

9. Responds to students and/or families seeking assistance for mental health crises as well as to inquiries from the campus community referring students for assistance.

10. Serves as a liaison and advocate for enrolled students, their families, and peers.

11. Acts and advocates for the referred student as they navigate the academic, student life, and health care landscape.

12. Coordinates responses to individuals in distress.

13. Records students’ progress including charting referrals, home visits and other notable interactions.

14. Follows up with discharged students to ensure they were satisfied with services, and they are still in good physical and mental health

15. Represents Case Management and associated programs at university functions that require training sessions, presentations, or orientation.

16. Enters, maintains, and updates case records using of student record systems.

17. Interprets university policy regarding student conduct and makes recommendations when policy changes are needed.

18. Conducts judicial conferences with students and sanction students if necessary.

19. Reports case updates to and receive case supervision from Assistant Dean and CARE Team members.

20. Collects, analyzes, and reports on data.

21. Prepares reports and summaries.

22. Creates and implements social and educational programs.

23. Contributes to the continuous improvement of case management and the Office of Student Conduct.

24. Represents the Office of Student Conduct at university wide events.

25. Completes other projects as assigned.

26. Performs other duties as required or assigned.Marginal Job Functions: Required Knowledge, Skills, & Abilities:Knowledge:
1. Knowledge of crisis counseling and mental health interventions.
2. Advanced knowledge of federal, state, local laws, rules, regulations, and college and university policies related to disabilities.
3. General knowledge of Student Conduct policies and procedures.
4. Advanced knowledge of MS Office, including Word, Excel, PowerPoint, Outlook, database, Maxient, and data entry skills.
5. Customer and Personal Service – Proficient knowledge of principles and processes for providing customer and personal services. This includes
needs assessment, meeting quality standards for services, and evaluation of user satisfaction.

Skills:
1. Assessment and crisis management skills to address complex mental health concerns.
2. Speaking - Proficient skills in talking to others to convey information effectively.
3. Writing - Proficient skills in communicating effectively in writing as appropriate for the needs of the audience.
4. Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
5. Judgment and Decision Making - Proficient skills in considering the relative costs and benefits of potential actions to choose the appropriate one.
6. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
7. Service Orientation - Proficient skills in actively looking for ways to help people.
8. Strong organizational and attention to detail skills.
9. Demonstrated creativity, initiative, and follow-through.

Abilities:
1. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
2. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
3. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
4. Ability to interpret and explain guidelines, policies, and procedures.
5. Ability to work effectively and collaboratively with faculty, staff, administrators, students, and partners.
6. Ability to monitor case management, using a database.
7. Ability to work with sensitive and stressful situations professionally and confidentially.
8. Ability to support the development of a campus culture that values and promotes diversity.
9. Ability to work flexible hours including late nights and weekends.

Physical Requirements and Working Conditions:
1. Speech Recognition - Must be able to identify and understand the speech of another person.
2. Speech Clarity - Must be able to speak clearly so others can understand you.
3. Near Vision - Must be able to see details at close range (within a few feet of the observer).
4. Travel - Must be able to travel on a daily and/or overnight basis.
5. May be required to work nights or weekends.
6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards.
Job Requirements: Required Certifications/Licensures: Required Education:Master's degreeMajor (if required):Psychology, Mental Health Counseling, Social Work, Counseling, Student Affairs Higher Education, or related field.Required Experience:Minimum three (3) years' experience in mental health counseling, crisis response, triage, client advocacy and case management.Preferred Qualifications:Experience working in higher education or college counseling center or similar setting.
Is this a safety sensitive position?No Background Screening Required?No Pre-Employment Conditions:

To ensure a safe learning environment for students and staff, as a condition of employment the selected candidate will need to provide proof of a completed COVID-19 vaccination prior to commencement of employment or an approved exemption and reasonable accommodation.

Sensitivity Disclaimer:Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

Advertised: Apr 22, 2022 Eastern Daylight Time
Applications close:

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