Assistant Director, Office of Community Expectations

University of Southern California
Los Angeles, CA

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Employment Type
Full Time
Institution Type
Four-Year Institution

The University of Southern California is one of the world’s leading private research universities with over 40,000 students from all 50 states, and more international students than any other university in the United States. As primarily an academic community, the university believes that all students should be able to pursue their education in a safe environment, and seeks to create, maintain, and protect an optimal educational environment by its codes of conduct and conduct processes.

Job Description

Assists in directing the Office of Community Expectations’ operations, supporting program planning and scheduling, delivery of services, and the development of department policies, processes, and procedures. Supervises and evaluates community expectations coordinators who investigate and evaluate reports regarding alleged non-academic violations of university policies by students.

Contributes to risk mitigation efforts. Ensures compliance with federal and state mandates, including but not limited to the Clery Act and FERPA. Serves as liaison with designated campus offices. Engages proactively in the campus community through participation in/attendance at campus events and activities; presents campus programs on behalf of OCE. Manages the OCE database and oversees office assessment efforts. Evaluates emerging practices for possible implementation in the university’s disciplinary process (e.g., restorative justice).

Job accountabilities include:

  • Supports OCE program planning, development, coordination, delivery of services, and management of operations. Helps determine department direction, objectives, and priorities and allocates resources accordingly. Supports the development, maintenance, and enhancement of automated or manual systems and procedures to support operations, recommending enhancements as needed. Conducts research, analyzes data, and makes recommendations for improvement. Gathers and analyzes data and/or information for government compliance reviews and/or special projects as required.

  • Recruits, trains, and supervises community expectations coordinators. Assists in providing leadership, guidance, and training to staff, faculty, and students regarding the university’s community standards and expectations. Provides performance appraisals for staff and makes recommendations for hiring, discipline, raises, as necessary. Identifies and recommends training opportunities and solutions for faculty, staff and/or students as reflected by problems, issues, situations, or complaint trends.

  • Executes the disciplinary process, as articulated in the university’s student handbook, in response to reports of student or student organization misconduct. Handles more complex cases and coordinates hearing panels as needed/required.

  • Performs analyses of information gathered, arrives at findings, and communicates outcomes as required. Advises and directs staff regarding revision or modifications of reports, correspondence and/or documentation, as needed. Interprets and applies federal and state requirements and applicable internal policies and procedures as applied to university, faculty, staff and/or students’ employment or academic issues, conflicts, and resolutions. Documents all interviews and meetings held with faculty, staff and/or students, supervisors, managers and senior administrators as well as external parties in database. Maintains in database confidential case files and prepares various detailed written reports and documentation, as necessary.

  • Assists with reviews and assessments of departmental operations and services for effectiveness and efficiency. Assesses existing utilization of investigatory methods, processes, and procedures for adequacy and related policies for regulatory compliance, and recommends enhancements or modifications, as required.

  • Serves as a subject matter expert on student handbook matters and provides advice and guidance to faculty, staff, and/or students regarding student behavioral matters. Maintains current knowledge on existing and pending legislation related to higher education discipline/student conduct and ensures staff and university community are kept informed of changes and updates. Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold the principles of USC codes of ethics, integrity, and accountability.

  • Serves as office liaison with relevant stakeholders, as assigned (e.g., Office of Residential Education, the Office of Fraternity and Sorority Leadership, student groups).

  • Serves as primary contact with database provider; oversees data reporting and creation of disciplinary statistics; oversees office assessment efforts.

  • Coordinates outreach, education and prevention efforts related to disciplinary matters/student handbook; responsible for annually coordinating the editing, updating and publication of the student handbook.

  • Serves as Clery Act liaison with the Department of Public Safety; ensures compliance with other federal/state mandates.

To be considered for this opportunity, please submit a COVER LETTER and RESUME with your application.

Job Qualifications:

  • Minimum Education: Master's degree/Combined experience/education as substitute for minimum education

  • Minimum experience: 4

  • Minimum field of expertise: Directly related experience in related fields at educational institutions or large organizations. Thorough knowledge of student development theory and state/federal laws, regulations, policies, and procedures governing student disciplinary matters in higher education. Demonstrated analytical and/or problem-solving capabilities and strong writing skills. Ability to conduct interviews, inquiries and investigations. Ability to present ideas clearly and effectively, both orally and in writing. Experience in supervisory roles and with conducting investigations.

  • Preferred Education: Master's degree

  • Preferred Experience: 5 years

Minimum Education: Master's degreeAddtional Education RequirementsCombined experience/education as substitute for minimum educationMinimum Experience: 3 yearsMinimum Skills: Directly related experience in the field in an educational institution or large organization.Thorough knowledge of student development theory and state and federal laws, regulations and policies and procedures governing student judicial affairs.Demonstrated analytical and/or problem-solving capabilities and strong writing skills.Ability to conduct interviews and investigations.Ability to present ideas clearly and effectively, both orally and in writing.Experience in supervisory role and conducting investigations.Preferred Education: Master's degreePreferred Experience: 5 years

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