Director, Office of Community Expectations

Employer
University of Southern California
Location
Los Angeles, CA

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Employment Type
Full Time
Institution Type
Four-Year Institution

The University of Southern California is one of the world’s leading private research universities with over 40,000 students from all 50 states, and more international students than any other university in the United States. As primarily an academic community, the university believes that all students should be able to pursue their education in a safe environment, and seeks to create, maintain, and protect an optimal educational environment by its codes of conduct and conduct processes.

Job Description

Responsible for the overall strategic direction of the Office of Community Expectations, which investigates and resolves alleged non-academic violations of university policy involving students. Supervises professional staff. Develops and implements strategic plan (including budget) for office operations that promotes consistent, fair, and timely resolution of cases, reduces litigation risk, meets federal and state regulations, ensures fiscally responsible use of resources, reflects USC’s unifying values, and includes proactive community education/outreach. Writes and revises university-wide policies related to student behavior; oversees annual update of student handbook. Reviews and updates standard operating procedures as needed; develops and implements office assessment program. Evaluates emerging practices in the field of student conduct for applicability at USC. Serves as primary face of the Office of Community Expectations, interfacing with senior university officials, parents, faculty and staff, alumni, and other key constituencies on matters of student behavior. Produces regular reports of student conduct data for dissemination to internal and external audiences. Identifies trends and develops targeted interventions for campus subpopulations. Manages reports involving students who may be on a pathway to violence as part of USC’s threat management team. Maintains visibility in the campus community through participation in campus and Student Affairs events. Works closely with other offices that resolve student disciplinary issues (e.g., academic misconduct, residential students, professional schools, EEO/TIX) to promote a common framework for case resolution, record- keeping, and internal/external reporting.

Job accountabilities include:

  • Oversees administration of the Office of Student Conduct. Receives complaints of non-academic misconduct and assigns to staff for resolution. Directs investigation of reports. Evaluates systems of complaint intake and adapts to changing technologies and needs of the office. Ensures resolution by staff is timely, consistent, and fair, and manages case load for team as necessary at peak times. Partners with university’s threat assessment team to evaluate high risk student conduct/activity and provide response and action as necessary. Interprets and ensures compliance with all federal and state regulations relating to student conduct management, including but not limited to Clery Act, FERPA, Drug-Free Schools and Communities Act. Develops and implements assessment plan that evaluates program and outcomes objectives consistent with office, divisional and university goals. Develops and manages the operational budget for the office; makes budgetary and resource allocations. Provides financial status reports.

  • Recruits, hires, and supervises assigned staff. Issues performance appraisals, approves vacation schedules, and initiates various personnel actions. Provides ongoing professional development activities for staff, ensuring continual development of skills and understanding of latest professional developments. Ensures effective training for faculty, students, and staff serving on hearing panels.

  • Represents OCE and the Division, interacting with senior leaders and other key constituencies on student conduct matters. Works collaboratively with all offices across university to design and implement programs to increase community awareness of and adherence to university policies. Responds on behalf of the University to concerns raised by constituencies (e.g., parents, Athletics, Development), advocating for their interests while preserving integrity of conduct process. Authorizes disciplinary clearance/background requests for students seeking employment or admission to graduate or other programs. Serves on various committees at divisional and university levels representing interests/goals of office and university (e.g., ex-officio member of Academic Integrity Council).

  • Develops and implements communications plan that promotes understanding of office function and student awareness of university expectations of student conduct, including overseeing editing and production of yearly student handbook and publication of yearly statistical conduct data. Participates in communication with outside counsel, auditors, and federal regulators to reach satisfactory resolution of complaints filed by students. Negotiates contracts with outside vendors who provide services for the office. Evaluates vendor performance and implements changes as warranted.

  • Develops and implements standard operating procedures in response to allegations of student misconduct. Writes and implements a strategic plan forOffice of Community Expectations consistent with university and office missions that promotes fairness, consistency, and timeliness. Evaluates and implements risk reduction strategies for minimizing threat of litigation and liability exposure. Ensures appropriate safeguards and protocols are in place to preserve integrity of confidential data and management of student conduct records, including for audit purposes. Partners with university leadership in crisis and other sensitive situations that have wide-reaching implications. Promotes compliance with best practices in the field of student conduct; evaluates emerging practices for applicability at USC.

  • Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics.

To be considered for this opportunity, please submit a COVER LETTER and RESUME with your application.

Job Qualifications:

  • Minimum Education: Master's degree

  • Minimum experience: 7

  • Minimum field of expertise: Master’s degree in higher education/student services, counseling, or related area. Five years of post-Master’s experience in higher education, including disciplinary administration, college-age developmental issues, counseling, advising, and crisis intervention. Excellent verbal and written communication skills, critical-thinking skills, use of sound judgment. Extensive knowledge of university disciplinary systems and relevant legal issues. Strong command of federal and state regulations impacting this arena. Strong attention to accuracy and detail. A collaborative orientation to internal and external colleagues. Skills relevant to establishing and maintaining successful partnerships with alumni, parents, faculty/staff, administration, members of the community, and other stakeholders. Ability to lead a staff team in achieving goals, reinforcing positive performance and coaching on areas of improvement. Ability to interpret data, distinguish nuances, and evaluate multiple courses of action. Ability to take initiative, balance multiple projects, set priorities, and work independently yet also as a member of a team. Ability to communicate difficult/sensitive information.


Minimum Education: Master's degree OrMaster's degree OrMinimum Experience: 7 years Five years of post-Master’s experience in higher education, including disciplinary administration, college-age developmental issues, counseling, advising, and crisis intervention.Minimum Skills: Excellent verbal and written communication skills, critical-thinking skills, use of sound judgment. Extensive knowledge of university disciplinary systems and relevant legal issues. Strong command of federal and state regulations impacting this arena. Strong attention to accuracy and detail. A collaborative orientation to internal and external colleagues. Skills relevant to establishing and maintaining successful partnerships with alumni, parents, faculty/staff, administration, members of the community, and other stakeholders. Ability to lead a staff team in achieving goals, reinforcing positive performance and coaching on areas of improvement. Ability to interpret data, distinguish nuances, and evaluate multiple courses of action. Ability to take initiative, balance multiple projects, set priorities, and work independently yet also as a member of a team. Ability to communicate difficult/sensitive information.

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