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PATIENT COORDINATOR, GROUP PRACTICE, School of Dental Medicine, Clinical Affairs

Boston University
BOSTON, Massachusetts, United States

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Administrative Jobs
Institutional & Business Affairs, Health & Medical Services
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

PATIENT COORDINATOR, GROUP PRACTICE, School of Dental Medicine, Clinical Affairs

Tracking Code21500010580426Job Description

Reporting directly to the Clinic Practice Manager, the Patient Coordinator in working as part of a team within the Group Practice Model ensures excellent customer service for both patients and students. This position strives to make each phase of the patient treatment a very positive experience from initial phone call on through the completion of the dental treatment care. Provides support in the function of scheduling patient appointments, updating patient information, payment collections, billing inquiries, answer the telephone, run reports, and overall support to the Group Practice Team with their patient care management. Act as the primary point of contact for patients within the Group Practice. Responsibilities include but are not limted to: providing support to student providers by contacting patients and booking all patient appointments; assist student providers and patients with patient questions and concerns escalating unresolved issues to Practice Manager or Practice Leader; answering calls including voicemails and responding to patient emails. Run and maintain patient waitlist reports and review scheduling opportunities including emergencies and backfill patients into student provider open slots, review phone call and utilization reports to aid in optimal use of chair time, update scheduled patient appointment status to indicate cancelled or no show appointment, send patient follow-up letters based on the established discontinuance protocols for patients who have become hard to contact, who have consecutive failed appointments and who have selected self discontinuance established by the Office of Clinical Affairs. Perform patient check-in duties including updating patient demographics, updating patient insurance information, verify patient eligibility, verify consent, verify signed treatment plan, accept payment and provide patient with receipt, and notify provider of patient's arrival. Perform check-out duties including booking follow-up appointment if needed, collect outstanding balance resulting from appointment, process bills/invoices, and walk-out statement for services provided, provide patient with appointment card, notify patient of required payment due at next session, verify session close. Perform closing duties including ensuring all charges have been processed for the day, perform the reconciliation of the daily payment transactions - cash/check/credit card, bring collection bag to cashier in the Office of Finance at the end of each day. Other duties and assignment of work in support of the clinic operations, and patient care services, as needed.

Required Skills

High School Diploma required; Associates degree preferred. events. environment. Must have previous experience (1-3 years) working in a customer service environment with heavy customer/patient interaction; prior experience in healthcare private practice office, hospital, clinic or dental practice - preferred Must have the ability to be flexible and adapt to changes in the work environment including delays and unexpected events Skills: Demonstrated ability to establish priorities, meet deadlines, and manage competing demands. Ability to identify problems/issues, critically thinking through problems (gather and anaylyze information skillfully) and presenting potential solutions in a timely manner. Ability to maintain confidentiality, remain open to others' ideas with willingness to try new things. Must be able to successfully collaborate and work in a team environment while also being an individual contributer. Excellent time management and organizational skills demonstrating the ability of accuracy and thoroughness; monitor own work to ensure quality; ability to multi-taski with the ability to work under pressure, maintain composure and meet deadlines. Must have strong interpersonal skills that includes strong verbal communication skills with the ability to demonstrate courtesy, respect and professionalism at all times to patients, students, staff and faculty. Must be adept and comfortable working in a systems driven Able to adapt to changes in the work environment, manage competing demands and is able to deal with frequent change, delays, or unexpected Consistently at work and on time, follows instructions, respond to management direction and solicits feedback to improve performance.

Job LocationBOSTON, Massachusetts, United StatesPosition TypeFull-Time/Regular


The Difference Is Our DNA

What compelled the Bill & Melinda Gates Foundation to award Boston University a grant to fight newborn mortality in Zambia? Why did Martin Luther King, Jr. adopt BU as a place where he could hone his message of justice and equality? And what is the catalyst that prompts 32,557 students from 135 countries to call BU their home every semester? It’s in our DNA: an inherent desire in each of our students, faculty, and staff to vigorously and dauntlessly pursue knowledge—and embrace the unlimited possibilities that come with it.

A Community Unlike Any Other

As you can see below, it takes people, ideas, and a little luck (Boston, you’re our town) to make BU what it is today: one of the most dynamic universities in the world.

Celebrated thinkers: On any given day, students will find themselves mesmerized by Nobel Prize winners, a poet laureate, and the first biomedical engineer ever to receive a MacArthur Foundation “Genius Award,” among others.

Extraordinary teaching: When a classroom starts to percolate with new ideas, it’s because our faculty of scholars and accomplished practitioners know how to ignite students’ imaginations. That’s why we reward our best teachers with BU’s most prestigious honor: The Metcalf Cup and Prize.

Groundbreaking research: With faculty dedicated to a creative, interdisciplinary approach to problem solving, BU has become a leading global research institution—propelled forward by over $350 million a year in sponsored program revenue.

World-class students: Elite students from all 50 states and 135 countries pursue higher education on BU campuses in Boston and at programs in L.A., D.C., and more than 30 other cities on six continents.

A city within a city: Today, 80% of our undergrads live on campus, which could explain the 525 student activity groups alone.

The greatest college town in the world: Boston. ’Nuff said.

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