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PATIENT COORDINATOR, School of Dental Medicine, Dental Health Center

Employer
Boston University
Location
BOSTON, Massachusetts, United States

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Administrative Jobs
Institutional & Business Affairs, Health & Medical Services
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

PATIENT COORDINATOR, School of Dental Medicine, Dental Health Center

Tracking Code21500305041022Job Description

The Patient Coordinator coordinates the daily desk operations in the dental clinic and provides excellent customer service to both the patients and students of BU Goldman School of Dental Medicine. The incumbent provides a positive student and patient experience, collects money, updates patient demographics, schedule student/patient appointments and closes out appointments.

Responsibilities Include:

  • Coordinates all aspects of patient care by: Requesting charts, conducting patient check in protocols, updating patient demographics and insurance information. Printing out necessary sign in sheets. Maintaining accurate patient record with correct student/covering information.
  • Acts as telephone receptionist by: Screening messages and checking voicemail messages;transferring patients to appropriate departments if needed, answering questions within context of policies and procedures.
  • Coordinates the day to day Clinical Operations by: Maintaining Clinic Appointment scheduler to ensure accuracy with correct faculty and chairs for daily booking. Assigns operatories/bays to students using data sources.
  • Provide good, quality customer service by: Warmly greeting and helping all patient and students and directing them to appropriate services and resources.

Required Skills

High School Diploma or GED required

1-3 years of experience required

Individuals seeking employment with BU may be subject to the following suitability requirements. Failure to meet any of these requirements may result in ineligibility for employment:

  • Criminal Background Check: To be completed in accordance with BU Public Safety guidelines and all federal, state and local laws and regulations.
  • Basic Background Check: Includes, but is not limited to, verification of:
    • Social Security Number;
    • Academic history
    • Past employment;
    • Licenses and credentials, if applicable
    • Sexual Offender Registry Information (SORI) check;
    • documented proof of immunizations for:
      • Two Measles, Mumps Rubella (MMR) - live vaccine or titers indicating immunity to Measles , Mumps and Rubella
      • Three Hepatitis B - recombinant vaccine and a Hep B Surface Antibody titer indicating immunity or a signed declination for Hepatitis B Vaccine
      • Two Varicella-zoster live-virus vaccine, or Varicella IGG AB titer indicating immunity
      • TDAP (tetanus, diphtheria and pertussis i.e. whooping cough) within last ten years
      • Influenza vaccine or signed declination
      • IGRA Tuberculosis blood test.
    • Positive TST with Chest Xray and treatment information
  • Medical Clearance Process: Medical Clearance Process: includes Occupational Health evaluation and immunization/titer level review. Must be eligible to receive required vaccinations as needed
  • References: We require 2-3 professional references (no friends or family) with at least 1 previous supervisor.

Continued employment/ affiliation is contingent upon strict adherence, at all times, to all applicable safety and security rules, procedures, and protocols, as well as required training regimens.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Job LocationBOSTON, Massachusetts, United StatesPosition TypeFull-Time/Regular

Organization

The Difference Is Our DNA

What compelled the Bill & Melinda Gates Foundation to award Boston University a grant to fight newborn mortality in Zambia? Why did Martin Luther King, Jr. adopt BU as a place where he could hone his message of justice and equality? And what is the catalyst that prompts 32,557 students from 135 countries to call BU their home every semester? It’s in our DNA: an inherent desire in each of our students, faculty, and staff to vigorously and dauntlessly pursue knowledge—and embrace the unlimited possibilities that come with it.

A Community Unlike Any Other

As you can see below, it takes people, ideas, and a little luck (Boston, you’re our town) to make BU what it is today: one of the most dynamic universities in the world.

Celebrated thinkers: On any given day, students will find themselves mesmerized by Nobel Prize winners, a poet laureate, and the first biomedical engineer ever to receive a MacArthur Foundation “Genius Award,” among others.

Extraordinary teaching: When a classroom starts to percolate with new ideas, it’s because our faculty of scholars and accomplished practitioners know how to ignite students’ imaginations. That’s why we reward our best teachers with BU’s most prestigious honor: The Metcalf Cup and Prize.

Groundbreaking research: With faculty dedicated to a creative, interdisciplinary approach to problem solving, BU has become a leading global research institution—propelled forward by over $350 million a year in sponsored program revenue.

World-class students: Elite students from all 50 states and 135 countries pursue higher education on BU campuses in Boston and at programs in L.A., D.C., and more than 30 other cities on six continents.

A city within a city: Today, 80% of our undergrads live on campus, which could explain the 525 student activity groups alone.

The greatest college town in the world: Boston. ’Nuff said.

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