Clinical Communications Analyst

University of California, San Francisco
Hybrid-Remote, Various Work Sites

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Employment Type
Full Time
Institution Type
Four-Year Institution
Job Code and Payroll Title
Job Summary
Applies skills as a seasoned clinical applications professional to projects of medium size at all levels of complexity, or portions of large projects.

Under the general supervision of the Clinical Communications Lead, this position is responsible for providing supervision and technical assistance in the development and support of clinical communications primarily at UCSF and BCH Oakland Campuses.  This position will work closely with various teams in order to provide best-in-class service to Voalte users; interacts with clinical and business customers, as well as various IT groups, external departments, and outside vendors and consultants.  This position will be a primary contact with our field services group and directly assist them with hardware, this is an onsite position. The position is responsible for complex assignments that are small to significantly sized, that require independence, decision making, project management, and judgment levels beyond that of Programmer/Analyst II.  Analysis of situations or data requires an in-depth evaluation of various factors.  Incumbent will exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results.

  • Assist with resolving/troubleshooting issues (help pull log files, replicate, document)
  • Assist with escalations to the appropriate Customer or vendor contact
  • Assist with the escalation of issues regarding network or servers to the appropriate customer contact
  • Track and trend Voalte issues to institute process improvements where possible to reduce issue escalations
  • Support new project development, including systems analysis, planning and preparation, testing and implementation, and client coordination as needed
  • Develop, support, and maintain systems documentation and procedures as needed and provide training to other IT staff and user clients as appropriate
  • Coordinate interactions and activities of vendors, both on-site and off-site as related to systems or areas supported
  • Assign, plan, manage and complete tasks with minimal supervision and coordinate multiple assignments concurrently
  • Coordinate and participate directly in the support of infrastructural applications, including
  • Rauland Borg Adult Nurse Call (R5)
  • Troubleshoot problems end-to-end, identifying the potential root cause, coordinating service/support between Clinical Engineering, IT, Network support, server support, medical device vendors, MDI application vendor, and Apex application support
  • Work with IT to coordinate security management process including risk and vulnerability analysis and related documentation associated with interconnected/integrated medical systems
  • Work with clinical and application stakeholders in developing specifications for new interfaces
  • Test and provide quality control for implementation of patches, upgrades, and interfaces
  • Meet weekly with the Clinical Communication team lead to prioritizing workload
  • All other duties as may be assigned

Req Number
Job Title
Clinical Communications Analyst
Employee Class
Shift Length
8 Hours
Additional Shift Details
Mondays through Fridays
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Job Category
Clinical Systems / IT Professionals, Professional and Managerial
Required Qualifications
  • Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training
  • At least 2 years of experience in a highly regulated clinical healthcare environment
  • Experience supporting and troubleshooting computer hardware and software in healthcare, preferably with a nursing point of care solutions
  • Knowledge of Air watch and/or ability to become proficient at using the MDM
  • Understanding and knowledge of clinical workflows; applicable to the functionality and capability of Nurse Call systems and integrated devices
  • Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation
  • Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner
  • Strong interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users of clinical information systems at all professional and technical levels
  • Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline
  • Strong written and verbal communications skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner
  • Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data and produce substantive reports and analyses
  • Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance

Preferred Qualifications
  • Working knowledge of Clinical Communications Systems
  • Working knowledge of middleware systems

Position Type
Full Time
Department Name
Clinical Systems - Clinical Communications
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Department Description
Clinical Systems and Health Informatics are responsible for all aspects of the clinical and business software applications of UCSF Health hospitals, practices, affiliates, and community partners. This includes the Electronic Health Record (APeX), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately 95 other software applications involved in patient care and operations.

Applicants must be able to adhere and emulate Clinical Systems culture and core values as stated below: “People First: Patients are healthier and families happier with Clinical Systems to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF’s future. We use talent, creativity, and diverse skillsets to tackle tough problems. We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver."

Our Team Core Values include:
  • Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.
  • Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.
  • Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results, exhibits bias-to-action, and avoids analysis-paralysis.
  • Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.
  • Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.

About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at

Join us to find a rewarding career contributing to improving healthcare worldwide.
Hybrid-Remote, Various Work Sites

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