University Ombuds

Florida Gulf Coast University
Main Campus

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Employment Type
Full Time
Institution Type
Four-Year Institution
Job Summary

The University Ombuds assists students in conflict and dispute resolution as a designated impartial, neutral, and confidential third party. Informally facilitates problem solving using consulting, coaching, mediation, and negotiation.

Florida Gulf Coast University is committed to establishing and maintaining an inclusive working and learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of the campus life reflect a diverse, multi-cultural, and international worldview.

At FGCU, we collectively stand against any individual or group that practices any form of racism, discrimination, intolerance, hate expressions, or disrespect. We are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, religious beliefs, abilities, ages, gender identities, sexual orientations, socio-economic status, cultural traditions, family statuses, and military backgrounds. FGCU strives to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our University stronger. The University community recognizes the importance of a diverse and inclusive institution and holds these ideals as paramount for the current and future success of the institution.

We seek colleagues who promote and embrace diversity, equity, and inclusion. We encourage individuals from diverse backgrounds to apply for this position as we believe that our University will grow and move forward through a commitment of equality for all.

Job Description

Typical duties include but are not limited to:

  • Assists students within the university community in solving problems and conflicts. The Ombuds listens, discusses issues, answers questions, interprets policies, provides information and referrals, and helps develop options for problem resolution.
  • Facilitates impartial conflict management and resolution to students and faculty, by clarifying issues, conducting appropriate fact-finding in order to better understand issues, and generating options for resolution.
  • Manages the conflict resolution process by utilizing a variety of techniques such as facilitation, diplomacy, negotiation, coaching and mediation. Provides referrals to other resources, whenever appropriate. Conducts appropriate follow-up to determine outcome.
  • Provides on-going communication and education, including but not limited to mediation training, negotiation training and other appropriate training programs to promote constructive communication, conflict resolution and collaborative problem solving within the university community.
  • Formulates, manages and monitors the overall goals, programs, and measures of effectiveness.
  • Collects, analyzes and reports anonymous aggregate data, reports patterns of conflict and makes appropriate recommendations for revision of existing policies or practices. Proposes new policies and procedures to reduce or eliminate recurring conflicts.
  • Stays current on International Ombudsman Association (IOA) code of ethics and standards of practice in order to promote the highest level of professionalism and integrity. Participates in state, regional, and national professional organizations, conferences and workshops.
  • Develops and manages the Ombuds Office operating budget to ensure program alignment with fiscal allocation. Purchases equipment, supplies, and services in accordance with university procurement policies and procedures.
  • Supervise support staff, and manages office operations.
  • Refers matters regarding harassment, Title IX, or discrimination to the Office of Institutional Equity and Compliance.

Other duties:

  • Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

  • Master’s degree from an accredited institution in an appropriate field.
  • Five years of professional full-time experience in conflict resolution, mediation and facilitation, or related experience.
  • Three years of work experience in a higher education setting with a strong understanding of organizational practices and culture.
  • Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:

  • A terminal degree from an accredited institution in an appropriate field.
  • Five years of senior level experience in conflict resolution, mediation and facilitation, or closely related experience in a higher education setting.
  • Certified Organizational Ombudsman Practitioner certification from the International Ombudsman Association or equivalent.

Knowledge, Skills & Abilities:

  • Knowledge of federal and state regulations, and public sector employment policies and procedures.
  • Knowledge of formal and informal dispute resolution methodology, procedures, and techniques.
  • Knowledge of the basics on collective bargaining.
  • Excellent problem solving skills.
  • Excellent interpersonal, verbal and written communication, and public speaking skills.
  • Conflict resolution, with students, and mediation process skills.
  • Ability to collaborate and interact in a professional manner with a diverse group of staff, faculty, students, and senior leadership.
  • Ability to provide advice and guidance and serve as neutral third party on matters of great significance.
  • Ability to gather data, maintain records, and prepare reports and other written materials.
  • Ability to develop and deliver training presentations and programs.
  • Ability to maintain confidentiality and discretion at all times.

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