Student Success Navigator, Business & Technology Division

SCA00554

Reporting to the Dean, the Student Success Navigator provides a high-quality and broad range of services to the CTE students of the Division. The Navigator will connect with prospective, accepted and current Business & Technology (B&T) CTE students to facilitate their entry into the College and connect them to resources and services available. The Navigator will work with B&T CTE students to help them overcome the academic and non-academic institutional barriers they may face in their progress towards their academic goals.The Student Success Navigator, Business & Technology Division is a grant-funded position. Employment is based on the continuation of grant funding.

• Reach out to current B&T CTE students who have not registered for the upcoming semester and engage in activities related to increasing graduation and retention efforts of the Division of Business & Technology.

• Provide on-line and in-person concierge service to current B&T CTE students regarding academic and student support services available and the process to access them.

• Maintain high visibility through dynamic interactions with current and new B&T CTE students by phone, video conferencing, text, live chat, and email on a regular and consistent basis (weekly or more).

• Connect and communicate with department heads, program coordinators and other units across the institution as appropriate in order to address B&T CTE student concerns.

• Proactively assist incoming B&T CTE students through the admissions process. Help them overcome any potential barriers in the student enrollment process.

• Act as a concierge for a cohort of B&T CTE students by assisting them with administrative processes such as placement, intake form completion, education plan interpretation, course registration and addressing financing needs; follow up to ensure successful outcomes.

• Act as a liaison between B&T CTE students and other College departments.

• Support incoming B&T CTE students as they make decisions about their future at the College by engaging in consultative dialogue to explore and uncover their needs and concerns, presenting information in a professional, articulate, confident manner and making referrals as appropriate.

• Provide general information about financial aid and scholarship requirements and processes, as well as other options for financing their education.

• Facilitate and organize CTE student-facing events such as webinars for the B&T division.

• Accurately document, maintain, and track all B&T CTE student interactions, information, and progression through student enrollment processes and document outcomes.

• Gather and report enrollment data as appropriate.

• Perform and report assessment results of the ongoing outreach activities and recommend changes to improve the activities to better serve the B&T CTE students.

• Maintain outreach, engagement and service that is inclusive and that encourages, supports, and celebrates the diversity of the College community.

• Deliver quality customer service to both internal and external constituents in a professional, helpful and courteous manner.

• Cultivate a culture of diversity, equity, respect and inclusion in all working relationships.

• Perform other duties as assigned.

• Bachelor’s degree or higher. Any and all degrees must be from a recognized institutional accreditor.
  
  
• At least one (1) year of related work experience within higher education required.

• Strong organizational and time management skills with exceptional attention to detail required.

• Experience successfully working independently as well as part of a team with a collaborative approach to problem solving required.

• Ability to work in a fast-paced, collaborative environment required.

• Commitment to the culture of diversity, equity, respect and inclusion; demonstrated ability to build working relationships with people having a wide variety of backgrounds, perspectives and experiences different from one’s own required.

• Demonstrated ability to provide excellent customer service required.

• Demonstrated ability to assess student populations in order to develop effective intervention strategies required.

• Ability to conduct webinars, presentations, live chat, tele-conferencing, online calendars and email/text/phone campaigns is required.

• Outstanding written, verbal, and interpersonal communication skills required.

• Awareness of FERPA and ethical principles in working with students required.

• Must be available to work nights and weekends based on business needs and to serve working adults. Must have the ability to travel between campuses and for events, as needed.

• Other duties as assigned.

• Experience working in a higher education setting with undergraduates in a recruitment/outreach, admissions, financial aid, and/or student success related capacity preferred.

• Proficiency using MS Word and Excel required; proficiency using an enterprise-wide system (i.e. Ellucian Banner) and CRM preferred.

Main Campus

All new employees will be required to submit proof of their primary COVID-19 vaccination series as a condition of employment by their hire date absent a valid exemption. Booster shots are strongly encouraged, but not mandated.

Interested persons should complete an online application

Cover letter of interest and resume REQUIRED

Names and contact information of 3 professional references OPTIONAL

Review of applications will commence on May 4, 2022 and will continue until the position is filled.

Applicants must be legally eligible to work in the U.S. Community College of Philadelphia is an Affirmative Action, Equal Opportunity and Equal Access Employer. The College encourages applications from individuals from traditionally underrepresented groups.

1

Salary commensurate with relevant work experience

04/20/2022

Administrator - Temp

Full-Time