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Professional Advisor/Academic Success and Professional Advising (Student Services Professional ...

California State University-San Bernardino
San Bernardino - San Bernardino Campus

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Employment Type
Full Time
Institution Type
Four-Year Institution
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Job no: 513142
Work type: Staff
Location: San Bernardino - San Bernardino Campus
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services


California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.

At CSUSB, you can:

  • Build your future
  • Work with the best
  • Be your authentic self
  • Focus on you
  • Make a lasting impact
  • Work for a purpose that is greater than your own
  • Bring everything you are, become everything you want

Department Summary

The mission of Academic Success and Undergraduate Advising (ASUA) is to support holistic academic services through various departmental programs and resources that promote equity, retention, timely graduation, and student-defined success for all undergraduate students.

ASUA supports developing, improving, and maintaining undergraduate programs and related policies. It provides leadership and input, as appropriate, for changing, enhancing, or improving existing programs and policies. Academic Success and Undergraduate Advising also provides leadership in developing academic support programs.

ASUA is also responsible for ensuring that the laws, regulations, and campus policies that apply to undergraduate education are implemented relatively and are consistent with their intent.

Job Summary

The Professional Advisor/Academic Success and Professional Advising will be an advisor to CSUSB Undergraduate students in helping them navigate their student experience. The position will coordinate the Undeclared program for Advising and Academic Services.

Responsibilities include, but is not limited to:

Academic Advising

  • Independent curricular advising of undergraduate, international and prospective students.
  • Class schedule preparation, develop education and career goals, PAWS review/interpretation, and establishing education plans (MyCAPS).
  • Researches and identifies solutions to complex problems as they arise which may include collaboration with faculty, staff, students, and administration.
  • Provides advising in person (one-one-one and group), virtually, email, and/or telephone; domestic and international.
  • Exercises judgement, based on knowledge, interpretation, and demonstrated understanding of university policies, and procedures in various situations.
  • Employs counseling techniques as they relate to career, academic engagement, cognitive and psychosocial development, campus life and student engagement.
  • Collaborate, strategize, plan, and implement advising programming, workshops, and events with faculty and staff.
  • Assist students in articulating and achieving graduation and educational goals.
  • Coordinates content and facilitates training and development of peer advisors.
  • Attends UAAC, Navigate and/or other advising related platform events, advising council meetings, and committees.
  • Participates/Coordinates group and individual advising with centers and departments across campus and offsite.


  • Oversees the coordination of an advising program, as determined by the needs of the department.
  • Liaison between academic advising and college departments. Responsible for expertise in college specific programs.
  • If applicable, hires and leads advising center peer advisors and student assistants, if applicable.
  • If applicable, provides guidance, lead and direction to peer advisors and monitor work responsibilities and duties.
  • Coordination and facilitation of college level peer advising training with participation and partnership in with the university paraprofessional training events.

Events, University Service, & Cross Campus Collaboration

  • Participates in university events such as orientation, preview day, graduation, convocation, academic advising and services, workshops, department events, and others as they arise.
  • Partner with campus constituents such as the student mentoring programs, office of first-year experience, and academic/student success related programming.

Employment Status: Full-time, Exempt, Probationary with the possibility of converting to permanent.

Application Review Deadline: This position will remain open until filled. Applications will be reviewed beginning May 6, 2022.

Work Schedule

Monday through Friday from 8:00 am to 5:00 pm, weekends and evenings may be required.

Key Qualifications

  • Working knowledge of the practices, procedures, and activities of the college programs to which assigned.
  • Rapidly acquire a general knowledge of the overall operation, functions, and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas.
  • Ability to interpret, apply, and explain program rules and regulations.
  • Take initiative and exercise resourcefulness in advising practice.
  • Ability to translate student development, leadership theory, and research into practice.
  • Experience fostering and maintaining effective relationships and ability to work collaboratively across organizational lines and coordinate the efforts of multiple areas is essential.
  • Ability to communicate effectively, both verbally and in writing, and in large groups.
  • Public speaking and ability to reason logically analyze and evaluate data and make verbal or written presentations based on these data.
  • Remains current regarding trends and developments in higher education, student development theory, high-impact practices related to advising, transition and student success. Will remain competent and current through self-directed professional reading, the development of professional contacts with colleagues, attendance at professional development courses/conferences, and trainings, as directed, by the Director.
  • Works both independently and collaboratively to plan events, conduct presentations, host workshops, participate in orientation and more.
  • General knowledge of individual counseling techniques.
  • Working knowledge of student services programs outside the program to which immediately assigned.
  • Ability to analyze complex situations accurately and adopt effective courses of action.
  • Ability to advise students individually and in groups on complex student-related matters.
  • Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
  • Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.
  • Ability to carry out a variety of professionally complex assignments without detailed instructions.
  • Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts.

Education and Experience

  • Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling work in counseling techniques, interviewing and conflict resolution where such are job-related.
  • Experience: Equivalent of three years of progressively responsible professional student services work experience. (A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.)

Preferred Qualifications

  • Working knowledge of university academic requirements, including general education, major requirements and other requirements.
  • Working knowledge of university policies and procedures.


Anticipated Hiring Range: $4,691 per month

Classification Salary Range: $4,691 - $6,683 per month

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination.

The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.

Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.

The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement.

Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

Advertised: 22 Apr 2022 Pacific Daylight Time
Applications close:

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