S08309P

IT Paraprofessional

CED-Information Technology

PLEASE NOTE: On December 7, 2021, the federal District Court for the Southern District of Georgia issued a preliminary injunction against enforcing the vaccine requirement for
Federal Contractors pending further review. As a result, the requirements of the Executive Order and associated guidance, including the vaccination requirement for covered contractor employees, are currently not in effect.

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities, is the state’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). UGA is currently ranked among the top 15 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

External

TRS

Employee

Benefits Eligible

Part Time

This is a benefits-eligible 75% time (30 hours a week), limited-term position for May, June, and July.

30,000

04/20/2022

No

05/15/2022

05/01/2022

Athens Area

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

PLEASE NOTE: On December 7, 2021, the federal District Court for the Southern District of Georgia issued a preliminary injunction against enforcing the vaccine requirement for
Federal Contractors pending further review. As a result, the requirements of the Executive Order and associated guidance, including the vaccination requirement for covered contractor employees, are currently not in effect.

The University of Georgia is a Federal Contractor as defined by Presidential Executive Order 14042 and subject to the requirement that Federal Contractors must ensure that all covered employees, including those working remotely, are fully vaccinated by January 4, 2022. You may be required to show proof of your fully vaccinated status at the time of your start date, or have received a medical or religious exemption from the fully vaccinated requirement at the time of your start date. For more information regarding the Federal Contractor fully vaccinated employment requirement please visit https://coronavirus.uga.edu/executive-order/ or call (706) 542-2222.

IT Technical/Paraprofessional/Professional

Non-Exempt

.75

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

The CED Help Desk provides Tier 1 support to Faculty, Staff, and Students on a variety of technical and operational issues related to technology use, software installation, and scanning and printing. This position will be a public facing support personnel. This will include client engagement through phones, email, tickets and walk-ins. This position will provide support to the CED IT staff working on equipment, classroom, and office setup.

Knowledge of IT processes, functions, best practices, and procedures. Excellent written and verbal communications skills, and critical thinking skills.

Sitting at PC workstation for protracted periods using keyboard, mouse, and telephone. Moving computer equipment up to 35 lbs.

No

Yes

No

No

No

No

Yes

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Help Desk Support
* Providing support to all faculty, staff, and students of the College, through phone and email.
* Deliver knowledgeable and reliable service at first point of contact, offering advice and support for centrally provided IT service
* Assist in resolving and/or routing support tickets.
* Assist in documenting and improving Help Desk processes.
* Assist in operation of the large format scanner, plotter, and printing kiosks.

60

Instructional technology support
Visually check on the equipment in instructional areas to ensure function, cleanliness, and readiness for teaching/learning
Assist with classroom technology setup
*Work with internal and external service providers as needed to keep equipment operational

30

Collaboration and Outreach
Communicate reoccurring issues to the IT Director
Suggest improvements in IT service offerings
*Review external and internal processes and assist in developing CED knowledge base

10

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Lee Cornell

lcornell@uga.edu