Bilingual Intake & Outreach Program Coordinator, Basic Education for Adults

Employer
Skagit Valley College
Location
Mt Vernon, WA

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Position Summary

Skagit Valley College (SVC) is accepting applications for a Bilingual Intake & Outreach Program Coordinator, Basic Education for Adults (BEdA). The Program Coordinator is a primary point of contact and key support staff team member for the recruitment and outreach team, with a special emphasis supporting BEdA programs. This position serves a significant number of Latinx students whose primary language is Spanish. The Program Coordinator also provides front desk support and assists with day-to-day operations of BEdA recruitment and outreach. This includes outreach event follow up and admissions assistance in a variety of communication channels, including face to face, online, social media, telephone, email, and online chatting platforms in both English and Spanish as related to all inbound and outbound prospective communications.

The Program Coordinator further assists with student support and services referral. This position works in an environment where the use of technology is infused in all processes, ensuring confidentiality and the utmost professional manner of service delivery. This position supports students whose goal is to enroll at SVC (Skagit Valley College), including those that want to acquire English Language skills, achieve a high school credential, and transition into college programs. This position requires bilingual skills in English and Spanish, with fluency to read, write, and speak in Spanish.

This is a classified, full-time position working 40 hours per week. This position is primarily based at the Mount Vernon Campus, however may be required to work from Whidbey Island Campus on occasion.

Nestled between the Cascade Mountains and Puget Sound in the northwest corner of Washington State, Skagit Valley College is located 60 miles north of Seattle and 80 miles south of Vancouver, BC. SVC was established in 1926 in Mount Vernon. Operating as one college with several campuses and centers, SVC serves Skagit, Island and San Juan Counties with campuses in Mount Vernon and Oak Harbor, centers in Friday Harbor and Langley, and a Marine Manufacturing and Technology Center in Anacortes.

Skagit Valley College adheres to a set of guiding principles: Respect, Integrity, Open and Honest Communication, Collaboration, and CompassionDuties and Responsibilities

  • Provide front desk and general customer service support for the Recruitment and Enrollment Services teams, including answering phones, responding to social media inquiries, monitoring outreach and BEdA email accounts and UCHAT;
  • Serve as admissions point-of-contact for Skagit Valley College and the outreach and recruitment team; providing guidance and assistance in English and Spanish to students, parents, community partners, and campus faculty/staff regarding the admission process, with an emphasis on supporting BEdA;
  • Inform students and staff in English and Spanish about BEdA programs, as well as other college programs, procedures, and policies;
  • Evaluate the prospective students’ needs, interests, and qualifications in English or Spanish while providing clear and concise information;
  • Assist with intake processes, such as support for the State Admissions Application, placement determinations, test scheduling, coordination of the admissions labs and registration form completion, etc.;
  • Schedule appointments for prospective students with the outreach and recruitment team, and make appropriate referrals to BEdA and college navigators;
  • Build TargetX reports related to BEdA intake, calling campaigns, communications, and events; with a focus on BEdA;
  • Coordinate recruitment events, including reserving rooms or setting up Zoom links; building the events in TargetX; running attendance reports and providing information to the presenters; coordination of materials for distribution; reminder and follow-up phone calls to attendees; and completion of other administrative tasks associated with recruitment events;
  • Assist with posting and maintaining up-to-date outreach related information and materials across campus and on social media;
  • Assist with calling campaigns for prospective and admitted BEdA students, and other student groups;
  • Serve as administrative support for BEdA and other recruitment events, such as welcoming, taking role, entering inquiry information, contacting attendees' pre- post-event;
  • Assist with providing input, editing, and translating of marketing materials;
  • Provide PowerPoint updates as needed Assist in identifying and completing website updates for BEdA, Admissions and Enrollment Services;
  • Assist students in understanding and scheduling test placement, problem-solving, emergency funds, and referral to community and campus resources as needed;
  • May assist the outreach team with group tour visits;
  • Gather information in English and Spanish from students to understand and evaluate individual circumstances; interpret relevant policies, procedures, and guidelines to determine the best course of action;
  • Maintain up to date program information resources including website, SVC Customer Relationship Management (CRM) system, calendar of events and marketing materials; Engage in regular follow-up, contact and tracking of students, data gathering and analysis, and reporting.

Knowledge, Skills, and Abilities:
Knowledge or understanding of:
  • Reporting, admissions and registration procedures or related student services and enrollment policies;
  • Basic Education programs that include: high school completion, GED (General Education Development) (General Education Development preparation), and English Language Acquisition;
  • Understanding of culture and issues faced by people with traditionally marginalized backgrounds;
  • Resources available to students at SVC, such as counseling, disability support services, TRiO, CAMP (College Assistance Migrant Program) programs, and community resources etc.;
  • SVC educational programs, in particular basic skills, developmental education, and professional/technical certificates and degrees.

Skill in:
  • Social media for posting or outreach purposes;
  • Microsoft Office Suite including Word, Excel, and Outlook, or similar programs;

Ability to:
  • Assure the privacy and security of confidential documents, students’ records and material handled and/or delivered inside or outside the institution.
  • Possess and exhibit the following: honesty and trustworthiness, dependability, integrity, and initiative;
  • Present information in English and Spanish to individuals and large groups orally and in writing;
  • Interpret and explain policies, procedures, and requirements in English and Spanish to people, including people with limited academic backgrounds or limited English skills;
  • Create an inviting environment for students, parents, and community partners;
  • Use data and information to generate and analyze reports;
  • Input information into a records management system and develop reports;
  • Build strong relationships with campus partners;
  • Work with and support diverse students, faculty, staff, and customers including underserved and underrepresented students;
  • Review both paper and electronic data for accuracy;
  • Handle and facilitate multiple competing deadlines and priorities;
  • Maintain changes in policies and procedures;
  • Direct the work of others.
Qualifications

Minimum Qualifications:

  • Bilingual in both English and Spanish with fluency to read, write, and speak in Spanish;
  • Associates degree or higher;
  • One (1) year of experience in Student Services, Enrollment Services, Admissions, Outreach, Registration, Financial Aid, or related area.
  • OR
  • Bilingual in both English and Spanish with fluency to read, write, and speak in Spanish;
  • High school completion/diploma, GED, or equivalent;
  • Two (2) years of experience in providing excellent customer service to a diverse clientele in an educational or community service-based or front desk setting that provides similar services to diverse populations;
  • One (1) year of experience providing clerical support that includes data entry, phone, and email management, as well as ability to manage multiple priorities.

  • Desired Qualifications:
  • Passionate advocate for supporting individuals from traditionally marginalized communities to advance in their education and employment opportunities.
  • Budget management experience.
  • Mixteco or Triqui language fluency.
  • Valid driver’s license and clean driving record (to drive college 15-passenger van).
  • Salary, Benefits, Conditions of Employment, Application Procedure

    Salary and Benefits:

    • Salary is based on Range 38, Step A, $3,144 per month with periodic increments to $4,188 per month. This salary includes Multilingual Premium Pay, which is approximately a 5% increase. Starting salary may be dependent on education, qualifications and experience. Salary and benefits are subject to change in accordance with legislative mandates and collective bargaining agreements.
    • This position is eligible for overtime pay in accordance with the Fair Labor Standards Act.
    • This is a union represented position subject to a collective bargaining agreement.
    • Retirement, medical and insurance benefits are provided in accordance with state regulations. Additional information on benefits can be found at https://fortress.wa.gov/hca/pebbhealthplan/compare.aspx.

    Conditions of Employment:
  • Prior to employment, the candidate must pass a criminal background check;
  • If hired you will be required to provide proof that you are either 1) a U.S. citizen, or 2) an immigrant whose status permits you to lawfully work in this country.
  • Per Proclamation 21-14, employees must be fully vaccinated against COVID-19 no later than date of hire. As a condition of employment, the successful candidate will be required to provide proof of their COVID-19 Vaccination as part of the hire process. Exemption may be granted for religious or medical purposes, subject to approval based on the essential functions required of the position.

  • Application Procedure:
    To be considered for this position, applicants must:
    1. Meet the minimum qualifications and;
    2. Submit a complete application to the online recruitment system at www.skagit.edu that includes the following:
    • The online application, which includes answers to all supplemental questions and contact information for at least three (3) professional references;
    • A current resume; (Attachment: Resume)
    • A cover letter addressing how your education and experience relates to the duties and responsibilities of the position (Attachment: Cover Letter).

    In order to be considered for the position, you must complete the online application in full and attach the required supplemental documents. Failure to provide this information may eliminate you from consideration for this position.

    Application Deadline: Priority screening will begin after May 1, 2022. Applications received on or before this date will receive first consideration. Applications received after the screening date may be considered until the position is filled.

    Please be aware that the College hiring authorities reserve the right to hire one or more candidates and may exercise the option to make a hiring decision prior to the conclusion of the recruitment process. Only candidates selected to interview will be contacted.

    Application Assistance: If you have questions about the position or require special accommodation, you may contact Human Resources at (360) 416-7794, Monday through Thursday, 8:00 am to 5:00 pm Pacific Time. SVC complies with the Americans with Disabilities Act. Applicants with disabilities who require assistance with the recruitment process may leave a TDD/TTY message at (360) 416-7718 by the application closing date.

    For questions regarding the online application system, you may call NEOGOV Applicant Tech Support at (855) 524-5627 from 8:00 am to 5:00 pm Pacific Time. For best results, apply using one of the following browsers supported by NEOGOV: Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, and later versions of Internet Explorer.

    SVC Annual Security Report: The U.S. Department of Education and the federal Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all colleges to provide information to current and prospective students and employees about campus safety policies, procedures and statistics on certain crimes, including hate crimes, domestic violence, dating violence, stalking and sexual assault. We are required to report our campus security information and statistics in an Annual Security Report, which is updated annually each October. All prospective employees may obtain a copy of the Annual Security Report from the Human Resources Office by calling (360) 416-7794 or by accessing the Report at: https://www.skagit.edu/about/safety-security-parking/

    Skagit Valley College is an equal opportunity employer and is committed to providing equitable opportunities for all groups in terms and conditions of employment and personnel practices. SVC does not discriminate on the basis of race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal. All faculty and staff hired at Skagit Valley College are encouraged to embrace, continually support, and enhance diversity and equity on our campus and in our community.

    Organization

    Nestled between the Cascade Mountains and Puget Sound in the northwest corner of Washington State, Skagit Valley College is located 60 miles north of Seattle and 80 miles south of Vancouver, BC.  SVC was established in 1926 in Mount Vernon.  Operating as one college with several campuses and centers, SVC serves Skagit, Island and San Juan Counties with campuses in Mount Vernon and Oak Harbor, centers in Friday Harbor and Clinton, and a Marine Manufacturing and Technology Center in Anacortes.

    Find Us
    Website
    Telephone
    (360) 416-7794
    Location
    2405 East College Way
    Mount Vernon
    WA
    98273
    United States

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