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Business Analyst II

University of Denver
Colorado, Denver, USA
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Job Details

Student Financial Services at the University of Denver works to assist students with all billing needs. The division, which consists of the Bursars Office, Student Financial Services, and the Pioneer ID Card Office, seeks to retain students who will become leaders, scholars, artists, entrepreneurs, and public servants uniquely qualified to live in and shape a global society. Student Financial Services strives to inform and serve the DU community through effective and collaborative professionalism, by contributing to student financial competence through compassion and efficiency.

Our vision is to serve with exceptional quality as we assist students making the transition to the University and ensuring their persistence to graduation. In our daily work, the team is guided by these University values: excellence, innovation, engagement, integrity and inclusiveness. The team provides fair and consistent decision making, responsiveness, fiscal responsibility, open communication, collaboration, and professional development. Our goals and processes are designed to retain a diverse, ethical and intellectually vibrant student body that can be successful at the University of Denver and go on to lead lives of meaning and purpose.

Information Technology Enterprise Application Services (IT/EAS)

Dedicated to quality, innovation, engagement, integrity and inclusion, Information Technology/Enterprise Application Services (IT/EAS) maintains the highest standards in providing a wide range of software solutions to units throughout the University. IT/EAS maintains software systems that support the University's core business as well as develops custom applications in partnership with DU departments to enhance services to our community. Our services range from consultation to implementation to continuous support of software solutions. Services include:

  • Software implementation, support, and development
  • Secure access to institutional information
  • Database development and administration
  • Data interfaces
  • Document Management
  • Workflow solutions
  • Business Process analysis and improvements
  • Consultation with DU departments on software development or purchase
  • Data Warehouse administration, reporting and data mining
  • Business Intelligence, Advanced Analytics, and Dashboards
  • Application configuration and support
  • Web and Mobile
  • IT/EAS ensures the current and future software applications are efficient and effective, maintains an appropriate balance between leading-edge activities and core business processes, and provides appropriate information access and data security
  • IT/EAS is responsible for all aspects of the Enterprise Resource Planning (ERP) system, Database Management, Data Warehouse administration, Information Analytics (BI), Customer Relationship Management (CRM) systems, Learning Management System (LMS), Document Management and Workflow

Position Summary

The Business Analyst II reports to the IT/Enterprise Application Services (IT/EAS) department in the Division of Information Technology (IT). The Business Analyst is physically located in the Student Financial Services (SFS) Division and works in close collaboration with the application developers in IT/EAS and the SFS staff.

The Business Analyst II is primarily responsible for the configuration and support of multiple applications (e.g. Ellucian Banner, Ellucian Campus Receivables Collector, Cashiering (CORE iPayment), Payment Gateway (Touchnet), ID Card Management (Transact), etc.), business process needs analysis, and data reporting and analytics. This position will interface with SFS, software vendors, and IT/EAS application developers to maintain and support applications and interfaces. This position will also be responsible for responding to production support issues, coordinating system enhancements and upgrades, writing ad-hoc reports, managing cross-functional projects, and providing day to day application support to the SFS team.

Essential Functions

  • Functional subject matter expert on Student Financial Services systems, including but not limited to the Accounts Receivables module within the University's ERP (Ellucian Banner), Ellucian Campus Receivables Collector, Cashiering (CORE iPayment), Payment Gateway (Touchnet), and ID Card Management (Transact).
  • Perform configuration tasks to satisfy requests from end users for enhancements and fixes.
  • Manage software installation and configuration on related hardware.
  • Work with IT/EAS Developers to coordinate design, testing, and deployment of system enhancements, process automations, and integrations between these systems, the enterprise ERP (Ellucian Banner), and other systems.
  • Provide enterprise-wide tier-2 and tier-3 application support. Develop recommendations and coordinate issue resolution with IT/EAS and software vendors. Troubleshoot, identify, and track software issues to ensure resolution. Document and communicate problem resolutions.
  • Analyze current processes and tools. Make recommendations for development, improvement, or simplification.
  • In partnership with SFS, develop appropriate training materials to support end user training.
  • Research, configure, and schedule standardized reports within the applications.
  • Create ad-hoc reports, data queries, standard reports, and dashboards to support business needs.
  • Responsible for multiple projects or large complex projects with cross-functional teams.
  • Primary technology liaison between the SFS team and IT/EAS.
  • Coordinate regularly scheduled meetings with SFS and IT/EAS.
  • Partner with SFS and IT/EAS development team to prioritize projects using the IT prioritization rubric.
  • Other duties as assigned.

Knowledge, Skills, and Abilities

  • General understanding of accounts receivable practices
  • Strong knowledge of SQL
  • Ability to gather detailed business requirements and analyze business processes and data
  • Ability to provide system support and training
  • Solid foundational understanding of Microsoft Office products Excel and Word
  • Ability to read, analyze, and interpret general business correspondence, policies, and technical procedures
  • Ability to utilize general mathematical concepts. Ability to apply concepts and analyze relevant data
  • Ability to communicate clearly and concisely, both orally and in writing
  • Attention to detail is critical
  • Work effectively in team environment
  • Strong organizational and problem-solving skills
  • Ability to use intuition and apply knowledge from pervious experiences
  • Committed to providing excellent customer service and innovative problem solving
  • Communication
    • Demonstrates clear, timely, and consistent speaking, listening and written communications. Listens and seeks clarification and responds clearly to questions. Listens actively and communicates to others to build trusting relationships. Written communication is clear, grammatically correct, effective, and relative to the needs and scope for ones role. Relates effectively to all levels of the institution. Fosters connections and a collaborative approach.
  • Dependability
    • Reports to work regularly on time and is accountable during the workday. Cooperates and interacts with employees inside and outside of the work unit contributing to improved operations. Aligns individual efforts with university and unit goals. Takes ownership of work and is accountable for outcomes. Is aware of and follows University policies and procedures. Establishes trust and respect by following through on commitments. Completes tasks and assignments with minimal supervision. Committed to meeting deadlines.
  • Inclusiveness
    • Actively creates and supports an inclusive and equitable workplace by embedding diversity into all aspects of the workplace.
    • This may include policies, procedures, training, mission, values, goals, office climate and culture, interactions with colleagues and co-workers, leadership practices, programming, hiring, marketing, evaluation, promotion, and other workplace dimensions.
  • Initiative
    • Contributes fresh ideas that provide solutions to the work in ones role or beyond, where relevant. Identifies ways to stay current in ones role and to meet organizational needs. Uses sound judgement to develop new insights into situations and applies different and novel solutions to make improvements. Utilizes analytical and conceptual abilities to formulate a practical plan with positive impact. This competency is focused on turning ideas into action. Thinks beyond the immediate imperative to the future. Challenges norms with innovative thinking and approaches.
      Work Quality
    • Demonstrates a commitment to quality by taking pride in ones work, striving for excellence and delivering the best possible results. Completes work assignments thoroughly and in an accurate, prompt, and organized manner. Identifies and corrects errors. Pays attention to detail. Looks for opportunities to improve outcomes and generate ideas for building process efficiencies. Utilizes feedback to improve work and builds on previous learnings. Welcomes constructive feedback and monitors own work to ensure quality.

Required Qualifications

  • Bachelors Degree or equivalent experience in a business analyst position
  • 3-5 years of experience as an application administrator or business analyst
  • Experience with SQL

Preferred Qualifications

  • Degree in business administration, computer information systems, management information systems, or other related field
  • Experience in a higher education working environment

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m. Evenings and weekends as required.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) May 3, 2022.

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 12.

Salary Range:
The salary range for this position is $70,000-$80,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidates sex or any other protected status.

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.


Founded in 1864—just a few years after the city of Denver itself was founded—the University of Denver is one of the country's premier private universities.

The University's 125-acre campus, a few miles south of downtown Denver, is home to more than 11,500 students hailing from all regions of the United States and 83 other countries.

The University offers:

Regardless of what they study, University of Denver students embark on a personal educational journey that helps them find and follow their individual purpose.

Collaborative, Experiential Learning

Our students work closely with faculty, peers and members of the community on projects, research and fieldwork. They cross disciplines to discover new perspectives and approaches to problem solving.

In and out of the classroom, our students learn by doing, whether they're collecting data in the field or putting theory into practice in a clinical setting.

The University of Denver Culture

Across the University of Denver’s many divisions, departments, and offices, supervisors are searching for new employees who strive to excel and innovate, prize integrity, and who value the opportunity to engage with the community.  The University is always looking for creative problem solvers, critical thinkers, and lifelong learners who want to know more and do more.

At the University of Denver, our culture is steeped in ethics and social responsibility. As a result, our faculty and students represent a wide array of perspectives and enjoy the healthy dialogue that grows out of diversity. University of Maryland, Baltimore

For all their differences, the members of our community are united by a common purpose: They're determined to confront society's most pressing challenges—everything from world health and the global economy to access to education.

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