Slug Support Case Manager for Graduate Students

University of California, Santa Cruz
Santa Cruz

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Employment Type
Full Time
Institution Type
Four-Year Institution
Job Title: Slug Support Case Manager for Graduate Students
Location: Santa Cruz
Job ID: 34093


UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.

Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.


UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The IRD for this job is: 05-12-2022


UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.


The Division of Student Affairs and Success provides campus-wide coordination and leadership for student affairs programs and activities across departments, divisions, colleges, and administrative units. The Student Affairs and Success Division includes Career Success, EOP, STARS, Disability Resource Center, Learning Support Services, the Resource Centers, Dean of Students, Slug Support and Basic Needs, Student Development & Engagement, Student Conduct, and Student Health, which all provide direct services and resources to students.

The Dean of Students Office at UC Santa Cruz promotes personal development and successful navigation of campus life thereby strengthening the student experience. This is accomplished by facilitating partnerships, developing policies, creating meaningful opportunities, and providing direct support to cultivate a vibrant, healthy, and inclusive UCSC community. The Dean of Students Office envisions a university where every student has limitless opportunities and support to reach their highest goals for themselves and society.


The Support Case Manager for Graduate Students serves as the nexus of information and integration for the campus’s response to graduate students and international students experiencing varying degrees of need and/or distress. The incumbent is readily accessible to students, staff, faculty, parents and family members (when applicable) who are concerned about a distressed student. The Slug Support Case Manager for Graduate students works closely with key offices to identify and intervene as early as possible with graduate students who may be experiencing basic need insecurities, distress, or other challenges where they would benefit from advocacy and support services.

Duties include providing information and training for the Graduate Division staff and community including consulting about graduate students who may need support as well as providing general information about Slug Support during Orientation and other key events; working directly with students referred by the Graduate Division to help resolve complex situations and advocate on their behalf, fielding calls, emails and referrals regarding, coordinating responses and services for individual students, undertaking research on national best practices, and participating on various “students of concern” committees. The Slug Support Case Manager for Graduate students will also support the activities, programs and services associated with the functions of the Dean of Students office.


Salary Information: $80,000 / Annually.

No. of Positions: 1

Benefits Level Eligibility: Full benefits

Schedule Information:

  • Full-time, Fixed
  • Percentage of Time: 100%, 40 Hours per Week
  • Days of the Week: Mon-Fri
  • Shift Includes: Day

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 004565 (STDT LIFE DEV SPEC 4)

Travel: Never or Rarely


70% - Student Advocacy and Coordination of Responses to Students in Distress

  • The position provides direct student support in meeting with students to assess and provide assistance regarding distressing and sensitive situations they may be navigating. Manages graduate and international students of concern cases that require gathering information, developing recommendations for response, taking the initiative to mobilize appropriate responses and/or services, and provides information to the student, student’s family (as appropriate) and conveys information to other units including Counseling and Psychological Services, Academic Advisers, Graduate departments, International Student & Scholar Services, Faculty, Residential Services, Resource Centers, Campus Police, and other campus entities, ensuring that appropriate resources are available and post-intervention strategies are mobilized on behalf of the student and the campus community. Provides administrative interface, coordinating with various campus partners to ensure coherent integration of campus and community resources for individual students who face challenges with academic, health, conduct, substance abuse, financial and social issues.

15% - Distressed Student Consultation

  • In consultation and collaboration with units across the University, serves as a point of contact for members of the campus community, who are concerned about a graduate or international student. The incumbent will consult about a student, provide resources and connect students to offices across campus such as Counseling and Psychological Services, Academic Advising, Residential Life, among others, develop action plans, and follow up with students, staff and faculty as appropriate. The incumbent will also be an active member of the UC System Wide Case Management Team as well as the Systemwide Graduate Student Case Management team. Responds to inquiries about distressed students from faculty, staff, students and parents/family members. Provides information and resources to appropriate campus services; may activate the Slug Support team for high level and high-risk incidents.
  • Will provide information and training for the Graduate and department staff and community including consulting about students who may need support as well as providing general information about Slug Support during Orientation and other key events; will work directly with students referred by the Graduate Division to help resolve complex situations and advocate on their behalf.

10% - Community and Partnership Building

  • Develops and fosters relationships with key campus partners such as the International Student & Scholar Services, the graduate division, graduate departments, and the Graduate Student Association to better serve graduate students and develop best practices for supporting their unique needs. Is a member of the graduate student of concern working group to discuss specific students of concern, larger issues impacting the graduate student community, and develop resources and solutions.

5% - Outreach and Education

  • Works collaboratively with Counseling and Psychological Services and other campus units and departments on the provision of campus-wide training and programs as well as publications regarding responding to graduate students in distress or who are experiencing basic need insecurities. Develops and delivers specialized curriculum and training programs as requested by campus departments regarding responding to students in distress, and educational workshops about Dean of Students services and programs.
  • Works with a broad cross section of campus departments (e.g., Orientation Programs, Wellness Programs, Disability Resource Centers, Resource Centers, Counseling and Psychological Services, Graduate Departments, Residential Services) to develop and implement marketing campaigns for the campus’s student mental health messages and information, with particular attention to educating students on their role in the well-being of fellow students.


  • Bachelor's degree in related area and / or equivalent experience / training.
  • Demonstrated experience in crisis management, crisis intervention, and case management with college students and emerging adults.
  • Demonstrated experience in crisis management, crisis intervention, and case management with graduate students
  • Demonstrated experience in crisis management, crisis intervention, and case management with international student
  • Broad knowledge of health care, mental health care, crisis management, and services. Experience in prevention, psycho-educational and educational outreach and programming for students, faculty, staff, and parents/family members.
  • Demonstrated ability to initiate and coordinate campus and community services for students including connecting students to comprehensive programs on campus to help them succeed as well as advocate on their behalf in extenuating circumstances, and assist them in understanding and accessing resources available to them.
  • Demonstrated ability to interact effectively, productively, and sensitively with students, faculty, staff, and parents per the standards and practices related to the Family Educational Rights Privacy Act (FERPA) and the relevant policies and best practices.
  • Demonstrated ability to work effectively and collaboratively within a multidisciplinary organizational setting including on-campus residential facilities, faculty, campus administration, campus health providers, off campus health care provider, law enforcement, and the courts.
  • Demonstrated ability to uphold the UCSC nondiscrimination policy by actively promoting inclusion in diverse communities diverse by race, color, national origin, religion, sex, gender, gender identity, gender expression, pregnancy, physical or mental disability, medical condition (cancer related or genetic characteristics), genetic information, ancestry, marital status, age, sexual orientation, citizenship, or service in the uniformed services. Commitment to cultivate a healthy campus climate in which all students, staff and faculty are treated respectfully and are able to thrive and succeed. Ability to collaborate with campus partners to promote a campus climate that values diversity, equity and inclusion, and identifies proactive actions to address bias and harassment.
  • Demonstrated ability to develop training curriculum and deliver training and presentations to a wide variety of audiences such as faculty, deans, department chairs, students, and staff.
  • Demonstrated ability to review, understand, and effectively apply complex policies and laws.
  • Outstanding oral, written, and digital communication skills.
  • Excellent interpersonal, cultural competence, and conflict resolution skills.
  • Demonstrated commitment to and experience working with members of African, Black & Caribbean; Asian, Asian American & Pacific Islander; Chicanx/Latinx; Native/Indigenous; South West Asian & North African; Disabled/Neuro Diverse; Trans & Non-Binary; Queer; Undocumented and other historically marginalized or underrepresented communities. Successful candidates will demonstrate measurable experience employing practices/praxis grounded in intersectional approaches and understandings of identity, and will possess knowledge of and insight about different religious traditions that intersect with many of the identities and communities listed above.
  • Ability to follow, implement, and encourage others to follow the UCSC Principles of Community, University Policies, and State and Federal Laws.
  • Ability to advocate on behalf of students and encourage students towards achieving individual goals, follow through on recommendations, and learn self-advocacy skills.


  • Master’s degree in Social Work, Counseling, Public Health, or related field.
  • Direct experience working on college campuses with graduate students in a health or mental health setting.


  • Selected candidate will be required to pass a pre-employment criminal history background check.
  • Ability to occasionally work flexible hours.
  • The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
  • Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.


All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.


Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.


The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

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