CRM Developer -- Analyst/Programmer - Career

California State University, East Bay
East Bay

View more

Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job no: 513110
Work type: Staff
Location: East Bay
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Salary and Benefits

The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $7,917.00/month and $10,000.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Cal State East Bay’s enterprise-wide CRM implementation program, Compass, is scaling at a lightning speed! We are looking to expand our CRM development team in central ITS. This is a great opportunity for someone who is highly motivated to grow and learn with extensive training opportunities. We are seeking an ideal candidate who is committed to excellence in customer service, technical expertise, and development. Join our team to deliver high impact and meaningful projects focused on student success!

This position is responsible for designing, developing, and supporting innovative Salesforce (CRM) solutions to support faculty, staff, and student success initiatives. The position works with project manager(s), solution partners, other technical team members, and third-party applications/managed packages to expand the depth and breadth of the university’s CRM ecosystem. Even if you do not feel you fit all of the requirements, please apply anyway if you are motivated and willing to grow with us as we need individuals with all types of backgrounds and experiences to contribute to our team!


    Work on multiple projects from requirements gathering through solution design, build, testing, and deployment.Perform the build activities to deliver a solution from the design stage, to prototype, to a functional application.Develop applications using the Salesforce platform (Apex classes/triggers, Web Services API, be proficient in visual Flows), Angular JS, related web technologies (CSS3, HTML5, Ajax, JavaScript) and other enterprise programming languages such as Java.Integrate enterprise applications such as Salesforce with analytical platforms and other applications via SOAP or REST web service protocols.Participate in design and code reviews to ensure development quality.Execute unit tests and write Apex test classes for code coverage.Use development tools such as Eclipse IDE (for source code editor, debugging and deployment) and GIT (for source code and version control).Deploy metadata (configuration and code) to different environments via tools such as Ant and Flosum.Use tools such as Data Loader for data export, backup and migration between environments.Design user interfaces and create corresponding data relationship diagram(s) using LucidChart or similar tools to represent the data models and illustrate relationships between database elements.Create process flow diagrams to represent the logic and algorithms used to implement the business rules and requirements.Understand the data architecture of SaaS products (i.e. Salesforce, Tableau), iPaaS products (i.e. Dell Boomi), and third-party open-source (i.e. MySQL) and commercial (i.e. PeopleSoft) software applications, and other SaaS products (i.e. FormAssembly) sources that integrate Salesforce CRM.Stay current with latest releases, maintenance packs/patches, and upgrades.Perform problem diagnosis and resolution. Use advanced troubleshooting and analysis to resolve problems at the root cause. Apply technical skills and creative problem-solving techniques to ensure customer issues are resolved in a timely manner.Integrate security into Software Development Life Cycle (SDLC) and provide technical documentation, work methodologies, best practices, and repeatable processes.Ensure CSU Accessible Technology Initiative (ATI) standards are incorporated in all solutions that are developed.Deliver reports, dashboards and other metrics as needed.Work collaboratively with other staff and departments.Perform other duties as assigned.

Required Qualifications

    Solid knowledge of Object Oriented Design and Programming techniques.Proficiency in writing Apex code and triggers, lightning components, SOQL, SOSL, etc.Knowledge in developing and deploying solutions using Salesforce Lightning (Lightning Design System/Lightning App Builder/Lightning components).Strong understanding of relational databases.Experience in web programming, database design, SQL, data integration as well as experience with scripting languages, such as Java, Apex, or similar.Experience with cloud based products.Ability to work with end users to define functional requirements and to translate those requirements into technical specifications.Excellent verbal, written, and interpersonal communication skills.Creativity in finding solutions quickly and accurately.Attention to detail in communicating technical issues and implementing solutions.Customer service attitude and willingness to work in a cross functional team.

Minimum Qualifications

    Bachelor's degree in Information Systems, Information Technology, Computer Science, Engineering or related discipline or equivalent combination of related education and relevant work experience.Salesforce application administration or development experience.

Preferred Skills and Knowledge

    Professional certifications (i.e. Salesforce).Experience integrating Salesforce with external systems using connectors, SOAP/REST API.Detailed experience writing Visualforce and Apex classes and triggers.Knowledge of Salesforce security and sharing model.Knowledge of Salesforce API Development and Consumption.Experience with scripted data loader, web services, cloud or on premise middleware and other enterprise integration technologies.Expertise in declarative configuration - Flow, triggers, process builder, formulas, validations, etc.Knowledge and proficiency in web technologies such as CSS3, HTML5, Ajax, JavaScript, Bootstrap, Angular JS.Experience developing with PostgreSQL, Oracle and /or SQL Server.Experience in Salesforce Education Cloud (Marketing Cloud, Sales Cloud, Service Cloud, Community Cloud, EDA).Experience in working for Higher Education, non-profit, or government environments.

Condition(s) of Employment

Satisfactory completion of a background check that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


Cal State East Bay is not a sponsoring agency for Staff or Management positions.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

CSU Vaccination Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to [email protected].

Advertised: April 20, 2022 (4:30 PM) Pacific Daylight Time
Applications close: Open until filled


California State University, East Bay is known for award winning programs, expert instruction, small classes, a highly personalized learning environment—and a choice of more than 100 career-focused fields of study. With two scenic campuses—one in the Hayward Hills overlooking San Francisco Bay and the other in the Concord foothills of Mt. Diablo—plus a professional center in dynamic downtown Oakland, Cal State East Bay is where all your possibilities come into view.

Cal State East Bay offers a beautiful and inspiring setting for career exploration. With three spacious campuses nestled in the East Bay—one in the Hayward hills with spectacular views of the San Francisco Bay, one in cosmopolitan downtown Oakland, and the other in the scenic Concord foothills of Mt. Diablo—you are in the heart of the cultural, technological, and educational center of California.

As a faculty, staff or administrator, you will enjoy challenging and meaningful career opportunities in a wide range of disciplines along with competitive compensation, excellent benefits, and potential for advancement. You will also be a part of an award-winning institution. Cal State East Bay has received praise from two of the country’s most respected evaluators of universities and colleges. In 2008, CSUEB was recognized as a “top-tier” institution among master's-granting universities in the West by U.S. News & World Report's annual “America's Best Colleges” guide. And, the Princeton Review selected Cal State East Bay as a “Best in the West” college for the fifth consecutive year. You can be sure that as a member of one of the nation’s most diverse universities, you will benefit from the vibrant academic and cultural community whose ideas are shaping the 21st century.

Distinguished Faculty

You can make your own contribution to our award-winning University by joining other distinguished scholars and researchers. Cal State East Bay has garnered national acclaim for the excellence of its faculty. Our location in the midst of the vibrant San Francisco Bay Area enables us to attract committed faculty members who are not only recognized experts in their fields, but are often world-renowned in their disciplines, including the fields of business, technology, public service, the arts, and education. You can view all of our tenure-track, full-time, part-time and temporary faculty openings, which are updated daily.

Dedicated Staff and Administrators

Our staff and administrators are passionate about providing a rich and rewarding learning experience for all the students at Cal State East Bay. If you are interested in joining our dedicated team of professionals, browse our current staff and administrative job postings.

Commitment to Diversity and Equal Opportunity

Cal State East Bay is an Equal Opportunity Employer. As one of California’s most multicultural universities, faculty, staff, and administrators at CSUEB are fully committed to creating an environment where a diverse population can thrive in an atmosphere of tolerance, mutual respect and civility without regard to race, color, religion, national origin, gender, sexual orientation, veteran status, or any other personal characteristics or beliefs. To learn more about our commitment to diversity and Equal Opportunity, visit our Diversity and Equal Opportunity Web site.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert