University of Washington
Seattle, WA

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Employment Type
Full Time
Institution Type
Four-Year Institution
SENIOR PROGRAM MANAGER – HEALTH INFORMATION SYSTEMS Req #:205765Department:DEPARTMENT OF GLOBAL HEALTH - I-TECHJob Location: Harborview Medical Center Posting Date:04/18/2022 Closing Info:Open Until Filled Salary:Salary is commensurate with experience and education. Shift:First Shift Notes:As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

The International Training and Education Center for Health (I-TECH) and the Department of Global Health recognizes that disparities in health around the globe stem from inequity and encourages and supports the multiple identities of staff, faculty and students including, but not limited to, socioeconomic status, race, ethnicity, language, nationality, sex, sexual orientation, gender identity and expression, culture, spiritual practice, geography, mental and physical disability and age. As reflected in the I-TECH Diversity Statement , our definition of diversity is broad, recognizing that there are multiple definitions of diversity. We strive to become a local, national, and international leader in developing and maintaining increased representation and recognition of each of these dimensions of diversity among its faculty, staff, and students.

I-TECH is a center in the University of Washington’s Department of Global Health. I-TECH has projects in more than 20 countries, and its worldwide staff work in partnership with local ministries of health, universities, non-governmental organizations, medical facilities, and other partners. I-TECH supports development of skilled work forces and overall health systems strengthening with a focus on sustainability and transition to local ownership. I-TECH is committed to being anti-racist and promotes health and equity in health for all people worldwide.

The present position focuses on projects and programs related to health information systems strengthening. One such project is the Technical Assistance Platform (TAP) project, an initiative funded on a five year horizon by the United States President’s Emergency Plan for AIDS Relief (PEPFAR) via the US Centers for Disease Control and Prevention (CDC). TAP is a central CDC mechanism that enables PEPFAR health information system (HIS) stakeholders to collaborate in support of shared, strategic HIS investments and unified development of sustainable solutions and interventions. The overall TAP goal is to implement, monitor, and evaluate HIS solutions in countries to improve patient outcomes and public health response to reduce HIV-related morbidity and mortality in keeping with UNAIDS 95-95-95 targets. I-TECH is a consortium partner to PATH, contributing to TAP work streams including HIS capacity building, HIS cost evaluation, strengthening HIS project management, informatics savvy organization (ISO) assessment, and focal work to support open-source health informatics interventions in Cote d’Ivoire and Haiti.

The Senior Program Manager (SPM), as delegated by the Principal Investigator (PI), works directly with Country Directors/Country Representatives (CD/CR) or grant-specific Program Directors in-country, with funders, and with local Ministries of Health or other stakeholders to effectively design, conduct, and achieve award project deliverables. The SPM assures program and project activities are compliant with award terms and requirements and are integrated and compliant with I-TECH Center financial, operational, and awards management and administration systems. Key responsibilities may include development of program strategies, technical assistance, and planning in response to funder requirements. The SPM, depending on the size and scope of the grant, may supervise a multi-disciplinary team of technical staff and other administrative/ management staff. The SPM for Health Information Systems Programs will work closely with the Digital Initiatives Group at I-TECH (DIGI) team to fulfill project and program goals.


Program & Team Leadership
•Work with Country Office leadership, PIs, funders or technical experts in defining grant program or project deliverables, developing project plans and budgets, identifying positive health outcomes, and directing team members in accomplishment of their duties.
•Organize and lead a multi-disciplinary Technical Teams at I-TECH Headquarters, assuring employees with needed technical expertise and specialized skills fully contribute to successful implementation of adopted project plans; achievement of program and project deliverables on time, within budget, and at the level of quality required; and in building local capacity.
•Collaborate with Team Members in identifying opportunities, approaches, and tactics for providing technical assistance and capacity building to the ministries of health and local partners.
•Assess the viability of approaches and activities proposed by stakeholders that may not be strongly supported by accepted theory or experience, advocating for a higher level of technical quality where appropriate.
•Facilitate Technical Team meetings consistent with I-TECH’s Operating Principles and in a manner that sustains Team Member focus, energy and motivation towards program and project results.
•Participate in quarterly Country Stakeholder Group meetings with other PIs, SPMs, and Program Officers.
•May participate in ongoing Country Office leadership activities as a member of a Country Office leadership team and grant management team consistent with program scope.
•May represent I-TECH or the Country Office in meetings with ministry officials, funding agencies, or partner organizations.

Budget Development & Monitoring
•Oversee budget management, M&E, and donor reporting activities of assigned Technical Teams.
•As delegated by PI, responsible for all grants financial and budget performance in country.
•Monitor and review monthly expense reports against adopted budgets; authorizes or recommends the approval of expenditures consistent with adopted budgets and UW, I-TECH, and funder requirements.
•Work with Team members in leading the development of the annual grant budget.
•Prepare and monitor internal budget reports in I-TECH’s financial systems (Host Analytics). Collaborate with the Country Office to prepare quarterly and ad hoc budgetary reports for stakeholders and funders.
•Analyze monthly revenue and expense reports against budget projections, keeping PI, Country Office staff and Team members apprised of the implications of the program’s financial status on program activities. Advise and collaborate with Team members in revising project plans and program activities to align with emerging budgetary, cash flow, and funding realities.
•Prepare program monitoring reports to funders in collaboration with Country Office staff.
•Develop workplans and M&E plans for effective implementation and monitoring of grant activities.

Technical Program Oversight
•Monitor project progress against adopted plans and I-TECH standards and Operating Principles, addressing technical, quality and teamwork challenges, as needed, to maintain project momentum.
•Champion the development of team member skills as consultants and technical advisors.
•Network with other SPMs and Associate Director of Global Programs to promote knowledge sharing and learning across teams.

Supervision & HR Management
•Supervise individual Technical Team members, helping them set goals, providing feedback and coaching, and fostering professional growth and development.
•Serve as hiring manager in filling Technical Team vacancies, defining jobs, developing interview questions, and selecting candidates in keeping with applicable requirements and hiring process best practices.
•Champion the development of team member skills as consultants and technical advisors. Identify and align human resources to meet program and project goals, including engaging, on-boarding, and overseeing the work of temporary staff members and the contributions of consultants.
•As needed, constructively address employee performance deficiencies on a timely basis consistent with applicable policies.

Quality Improvement
•Work with PI and collaborate with Country Office leadership and funders or technical experts in identifying operations research opportunities, advising on the application of relevant I-TECH Program Standards and principles to project activities and monitoring and evaluation methods.


Master in Public Health with at least 5 years’ experience in technical global health experience.

Other skills required:
•Knowledge of the principles and practices of health systems strengthening in developing countries.
•Project planning and management skills.
•Supervisory skills and a track record of successfully fostering employee contribution and development.
•Demonstrated ability to lead and facilitate cross-cultural, multi-disciplinary teams.
•Demonstrated ability to facilitate communication between professionals with a variety of cultural backgrounds in a respectful and diplomatic manner and enhance effective partnerships;
•Demonstratively ability to authoritatively represent I-TECH with a wide range of officials and partners.
•Award writing and award management skills.
•Strong oral and written communication skills.
•Demonstrated ability to work effectively across cultures.
•Ability to travel as needed to facilitate project progress.
•Demonstrated ability to think conceptually about evaluation questions and to apply evaluation theory to practice.
•Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

•Knowledge of health information systems and principles of digital development.
•Knowledge of adult education principles, training programs, and curriculum development in the health sector.
•Skills in designing and delivering training programs.
•Experience with project management for digital health projects.
•Knowledge of assessment and evaluation methods, including both qualitative and quantitative assessment methods.

This full time 100% FTE position is based at the I-TECH offices at the UW in Seattle. The Senior Program Manager requires up to 30% travel to countries that often lack adequate public health and safety infrastructure. Travelers must be prepared to follow the UW and US government recommended precautions and prophylaxis for travel safety and disease prevention. The Senior Program Manager requires frequent participation in early morning and late evening telephone conference calls in order to accommodate time zone differences between Seattle and its country project sites. I-TECH operates within a grant-funded environment. Due to this, the total amount of this position’s FTE may fluctuate based on program funding and needs.

Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral. The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected].


Governor Inslee's Proclamation 21-14.2 requires employees of higher education and healthcare institutions to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.

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