DIRECTOR, Building Services

University of Washington
open to hybrid work schedule (combination in-office + remote)

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Employment Type
Full Time
Institution Type
Four-Year Institution
DIRECTOR, Building Services Req #:205615Department:UW FACILITIES: BUILDING SERVICES DEPARTMENTAppointing Department Web Address: Location: Seattle Campus Job Location Detail:open to hybrid work schedule (combination in-office + remote) Posting Date:04/18/2022 Closing Info:Open Until Filled Salary:Salary and benefits are competitive. Salary is commensurate with qualifications and experience. Shift:First Shift Notes:This position is posted Open until Filled; first review of applications will start the week of May 16. As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

UW Facilities manages the University’s buildings, infrastructure and land, with more than 1,100 employees in a variety of fields. The Asset Management group includes Capital & Space Management, Real Estate, Sustainability and other teams responsible for planning and workload management. The Operations group includes Project Delivery, Maintenance & Construction, Campus Energy, Utilities & Operations, Building Services, Transportation Services and Safety. Supporting these groups, as well as the separate Emergency Management team, are the Business Intelligence & Information Technology group and the Finance & Administration group.

Building Services delivers Custodial Services to the UW Seattle campus that provides clean and sanitary environments for students, faculty, staff, and visitors and manages the campus-wide comprehensive recycling & solid waste management program.

We have an outstanding opportunity for a Director to direct the operational, fiscal, planning and personnel activities of Custodial Services and UW Recycling in the UW Facilities Services organization. A staff of more than 300 FTE with a biennium budget totaling $40.6 million provides custodial cleaning services resulting in a safe and sanitary environment for all students, faculty and staff on the Seattle campus which includes buildings covering over 12 million gsf. The Director reports directly to the Associate Vice President for Operations in the UW Facilities Services and is part of the senior leadership team.

Primary Duties and Responsibilities

•Provide overall leadership for the Building Services Department.
•Develop goals, policies and procedures on all aspects of the department’s operations.
•Establish priorities, allocate necessary resources, direct the implementation of, and monitor the progress of department objectives.
•Direct personnel administration for the Department, including handling a wide variety of personnel issues; preparation of job descriptions and recruitment methods; performance planning and evaluation; development of training, promotional, and recognition programs; engage with labor union representatives to resolve issues; accommodation and leave management.
•Proactively ensure that a highly diverse unit of unionized personnel work in an environment that provides equitable and fair treatment and opportunity.
•Functional and administrative supervision is exercised over 8 direct reports and 18 managers/supervisors. In addition, general supervision is exercised over approximately 300 full-time and part-time employees.
•Departmental position tracking, maintaining staffing levels, and monitoring hiring priorities.
•Direct and support employee development at all levels.
•Prepare and monitor an operating budget totaling $40.6 million per biennium; initiate requests for budget revisions.
•Develop, implement and monitor strategies for quality control processes, and continuous quality and efficiency improvements.
•Develop and direct initiatives and activities to effect proactive regulatory compliance, environmental stewardship, and sustainability to achieve the long-term protection and preservation of the environment, the University’s capital assets, and the safety and quality of the workplace.
•Direct and monitor work processes to ensure that safety regulations are met.
•Continuously coordinate product and equipment tests, working closely with manufacturers and staying current on advances within the cleaning industry.
•Set and communicate expectations for customers regarding cleaning standards and requirements.
•Represent the University on committees with other agencies or the community and represent UW Facilities Department on committees involving other University departments.
•Partner with the UW Sustainability office and directly support the campus’s landfill reduction goals by ensuring the successful implementation of waste reduction programs and effective recycling and solid waste management on the UW Seattle campus.
•Coordinate with University (client) departments, building occupants, university academic and classroom management departments on service levels, resolution of operating problems and work scheduling.
•Direct the participatory ergonomics, green cleaning, and process improvement programs.
•Function as a first responder member of the UW Emergency Response Team at the Emergency Operations Center (EOC). May be required to lead Operations Team in the EOC.
•Participate in new construction design planning to represent the interest of custodial maintenance and waste infrastructure needs, provide design standards for projects, and ensure custodial and waste staff provide accurate cost proposals for equipment and staffing needed.
•Other duties as required.

Core Competencies

•Demonstrate personal integrity and trustworthiness.
•Demonstrate an appreciation of, a sensitivity to, and respect for a diverse academic environment, inclusive of students, faculty and staff of many social economic, cultural, ideological, racial and ethnic backgrounds.
•Manage stressful situations and changing priorities effectively.
•Anticipate, recognize and resolve problems.
•Be responsible and accountable.
•Use organizational skills and provide attention to details.
•Maintain a positive, optimistic, and success-oriented attitude.
•Exercise professionalism, which includes being tactful and courteous.
•Exhibit a professional work ethic.
•Continuously promote a safe and healthy work environment.
•Strong verbal and written communication skills.
•Encourages and drives innovation.
•Builds skilled teams and promotes cooperation.
•Demonstrates humility, ethnical, respectful, and approachable behavior.
•Exhibits a strong sense of cultural competency.

Requirements include:

•Bachelor’s degree and a minimum of ten years of progressively responsible management experience including personnel supervision, unionized environment management, fiscal management, computer applications, and training experience in human relations and sensitivity to multi-ethnic groups.
•Experience managing custodial and building services in a large-scale operation.
•Possess excellent oral and written communications skills, including the ability to communicate effectively and persuasively with a variety of campus and community contacts.
•Demonstrated leadership abilities and effective management skills, including an ability to work effectively in a large and complex organization are essential.
•Have knowledge and understanding of safe work practices and policies.
•Ability to efficiently and effectively travel locally to alternate work sites as needed

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.


•IEHA certification.
•High degree of professionalism, integrity and ownership needed; must be customer-committed and results-oriented.
•Experience in management and supervision in a unionized environment.
•Experience in public sector or higher education.
•Experience in applying the principles of a metrics-based management system and Lean in a large diverse organization.
•Possession of a valid Washington State driver’s license.

Conditions of Employment:

•Recurring peaks in workload and deadlines often require working beyond 40 hours per week.
•Occasional meetings or activities mandate working outside the normal administrative hours of the University.
•Must be able to work in a non-smoking environment.
•Partial teleworking is available but regular and predictable on site attendance is required.

As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.

Application Process:

You will be asked to submit a cover letter AND your response [In a separate “Cover Letter Assessment” to the following (limited to 900 characters)]:

"We would like to know more about your experience with diversity, race and equity, and social justice. Please tell us about your experience engaging and working with diverse communities – particularly in the context of your professional, volunteer, or civic work. Please also address efforts you have made or been involved with to foster diversity competence and understanding."

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral. The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected].


Governor Inslee's Proclamation 21-14.2 requires employees of higher education and healthcare institutions to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.

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