MANAGER OF PARKING OPERATIONS

Employer
University of Washington
Location
Seattle, WA

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Employment Type
Full Time
Institution Type
Four-Year Institution
MANAGER OF PARKING OPERATIONS Req #:205740Department:UW FACILITIES: TRANSPORTATION SERVICESAppointing Department Web Address:https://facilities.uw.edu/Job Location: Seattle Campus Posting Date:04/20/2022 Closing Info:Open Until Filled Salary:Salary and benefits are competitive. Salary is commensurate with qualifications and experience. Shift:First Shift As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

UW Facilities manages the University’s buildings, infrastructure and land, with more than 1,100 employees in a variety of fields. The Asset Management group includes Capital & Space Management, Real Estate, Sustainability and other teams responsible for planning and workload management. The Operations group includes Project Delivery, Maintenance & Construction, Campus Energy, Utilities & Operations, Building Services, Transportation Services and Safety. Supporting these groups, as well as the separate Emergency Management team, are the Business Intelligence & Information Technology group and the Finance & Administration group.

Committed to attracting and retaining a diverse staff, University of Washington Transportation Services will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

We have an outstanding opportunity for a Manager of Parking Operations.

The Parking Operations Manager reports to the Associate Director and is responsible for the strategy, planning, stewardship, and oversight of day-to-day direction and control for the Parking Operations workgroup, which includes campus gatehouse operations, parking enforcement, arranged and event parking.
This role has significant authority in establishing workgroup procedures and tactics to ensure that those activities are in keeping with organizational strategy, departmental/institutional policy, and applicable law/regulation. This includes development, implementation and maintenance of procedures to ensure operational excellence, thereby creating and sustaining a positive first and last impression with UW customers, constituents and the campus community.

The Parking Operations Manager is an active participant in the TS Leadership Team, ensuring that strategy and operations are coordinated among the department’s varied and independent programmatic areas.

Primary Duties and Responsibilities

Personnel (25%)

•Direct supervisory responsibility (conduct hiring, staff development, work allocation, and performance management) for two Assistant Managers, three Program Coordinators, Maintenance Mechanic 2, and Parking Equipment Program Specialist.
•Oversee Assistant Managers’ work in hiring, staff development, work allocation, and performance management of classified staff and student employees including Parking Specialists, and Student Assistants.
•Review exceptions to organizational standards (e.g. overtime) approved by Assistant Managers.

Service (25%)

•Engage customers and business partners in the definition of service excellence (“customer pull” approach) and use Lean Management tools to lead and to keep the voice of the customer present in staff-driven service improvement processes.
•Provide top-level service recovery for escalated issues or initial resolution for high-profile individuals or high-risk scenarios.
•Represent the department and/or program to business partners and other internal and external stakeholders.

Budget/Financial (10%)

•Develop and monitor Parking Operations program budgets and multiyear financial plans including both program revenues and expenses.
•Forecast market changes affecting program performance and ensure incorporation into organizational financial plans.
•Ensure that resources deployed are consistent with organizational goals.
•Develop and oversee implementation of procedures to ensure transactional accuracy.
•Monitor programmatic return on resource investment and take actions required to ensure desired results.

Organizational Leadership (10%)

•Participates with other TS Managers as a member of the TS Leadership Team, ensuring that parking strategy and operations are coordinated among the departments varied and interdependent programmatic areas.
•Translate and articulate the organizational strategy to staff in assigned programmatic areas and monitor implementation of strategy through Annual Team Plans.
•Articulate a vision for assigned programmatic areas that challenges and inspires program staff.

Project Management (15%)

•Manages one or more major projects at any given time, including projects of departmental or institutional significance in addition to workgroup initiatives.
•Set goals, establish timelines, manage resources, establish roles and allocate work, monitor/measure progress, take remedial action or celebrate project/team successes as appropriate.

Technology (5%)

•Coordinate deployment of workgroup/program specific technology with TS Business Systems and/or FABS, including development and administration of procedures for use.
•Maintain a familiarity with business system functions, structures, capabilities, and limitations and participate in configuration and specification of enhancements.

Professional Development (5%)

•Stay abreast of industry trends and practices.
•Lead and facilitate innovative practices at the University of Washington.
•Represent the organization to industry peers and partners.
•May require overnight and/or out of state travel.
•Ensure presence of and participation in position-appropriate professional development programs and activities for/by staff in assigned program areas.

Compliance (5%)

•Ensure organizational compliance with applicable laws and regulations.
•Interpret requirements; develop, document, and implement procedures; conduct or oversee analysis and reporting; implement or make recommendations for remediation or correction.

Perform other duties as assigned

Core Competencies

•Demonstrate personal integrity and trustworthiness.
•Manage stressful situations and changing priorities effectively.
•Anticipate, recognize and resolve problems.
•Be responsible and accountable.
•Use organizational skills and provide attention to details.
•Maintain a positive, optimistic, and success-oriented attitude.
•Exercise professionalism, which includes being tactful and courteous.
•Exhibit a professional work ethic.
•Continuously promote a safe work environment.

Requirements include:

•A Bachelor’s degree plus five years of directly related experience, including parking operations management and supervision/personnel management. Directly related experience may be substituted for education on a year-by-year basis.
•Project management experience, including experience developing and managing contracts, developing, and managing budgets
•Demonstrated excellent interpersonal and oral/written communication skills; ability to work successfully with people at all levels throughout the organization and with a wide range of constituencies; ability to maintain and model composure in a fast-paced, dynamic customer service driven environment.
•Excellent organizational skills; ability to work independently and successfully coordinate multiple tasks within project priorities; demonstrated flexibility to meet changing/unpredictable needs.
•Excellent problem-solving skills; ability to analyze complex information, and to define and solve problems; ability to function effectively within a complex regulatory environment; ability to develop and interpret policies and procedures.
•Demonstrated proficiency with standard productivity software include Microsoft Office Suite or equivalent.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Desired:

•Possession of a valid Washington State driver’s license.
•Master’s degree.
•Experience working cooperatively with union representatives.
•Experience with University business systems; experience with T2 Flex and License Plate Recognition systems.
•Familiarity with and commitment to Transportation Demand Management principles.
•Multilingual (Spanish, Japanese, Cantonese, Korean, Amharic, Tigrinya, Tagalog, and Russian preferred).

Conditions of Employment:

•May be required to move/ lift up to 40 lbs.
•Program management will include periodic outdoor or fieldwork, exposure to the elements and variable weather conditions.
•Must be able to work in a non-smoking environment.
•Regular and predictable attendance is required.


As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.


Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.


Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral. The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected].

COVID-19 VACCINATION REQUIREMENT

Governor Inslee's Proclamation 21-14.2 requires employees of higher education and healthcare institutions to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.

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