The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is.

The USC School of Pharmacy (SoP) is seeking an Academic Program Specialist to support the management of the Division of Healthcare and Biopharmaceutical Business graduate programs with specific focus in the following administrative functions:

• Supports program and faculty with the administration of courses and serves as a key point-of-contact for student communications and disseminates course-related information
• Manages day-to-day academic program activities including scheduling of classes and organizing classrooms to accommodate program needs
• Oversite and logistics liaison for remediation of course materials among Office of Student Accessibility Services, Faculty and trained student workers
• Adaptive technology support and accessibility needs coordination
• Admissions applicant data input, interview scheduling and report generation
• Assist with admissions and alumni engagement campaigns and Division marketing initiatives
• Update and maintain alumni and employer databases and integrate with engagement platforms
• Assists with marketing of academic programs including but not limited to website management and digital advertising
• Program operations and administrative support duties per required need
• Resolves problems and questions referred by program students, faculty, and staff

The successful candidate will support the operations of the program, manage content and delivery to students preparing for business careers in the healthcare, biopharmaceutical, consulting, health insurance, and medical technology industries. This candidate will help to expand our existing instructional capabilities to continue to attract highly competitive candidates domestically and globally.

The ideal candidate should have broad experience in independently working with current and prospective students, strong communication skills, faculty relationship development, proficiency conveying technical and educational information to both a domestic and international market. In addition, this candidate should embrace both a passion for professional graduate education and classroom instruction.

This position is based in the School of Pharmacy in the Department of Pharmaceutical Health Economics and Schaeffer Center for Health Policy & Economics at USC.

Minimum Education:

Bachelor's degree

Combined experience/education as substitute for minimum education

Minimum Experience:

years

Combined education/experience as substitute for minimum experience

Minimum Field of Expertise:

Experience in higher education and/or customer service. Excellent interpersonal, oral, and written communication skills for interacting with both domestic and international stakeholders. Demonstrated attention to detail. Proven ability to plan, implement, and coordinate program logistics. Demonstrated database/data entry experience. Proven project management and problem-solving skills, able to handle multiple timelines, changing priorities, and fluctuating workloads.

Preferred Education:

Bachelor's degree

Preferred Experience:

years

Preferred Field of Expertise:

• Three years of experience higher education and/or customer service.
• Experience creating content that follows Plain Language Guidelines
• Experience incorporating the production of alternatives (e.g., captions, image descriptions)
• Experience with Blackboard, Zoom, Office 365, Qualtrics, Google Drive, Box, Slack, Constant Contact, WebAdmit, Canva, LinkedIn and virtual marketing platforms
• Marketing experience
• Excellent communication (written and oral) skills
• Ability to prioritize and multitask
• High attention to detail
• Highly organized and efficient

Supervises: Level:

May oversee student, temporary and/or resource workers.

Minimum Education: Bachelor's degree. Combined experience/education as substitute for minimum education Minimum Experience: 2 years. Combined experience/education as substitute for minimum experience Minimum Field of Expertise: Experience in higher education and/or customer service. Excellent interpersonal, oral, and written communication skills for interacting with both domestic and international stakeholders. Demonstrated attention to detail. Proven ability to plan, implement, and coordinate program logistics. Demonstrated database/data entry experience. Proven project management and problem solving skills, able to handle multiple timelines, changing priorities, and fluctuating workloads.