Executive Education Account Manager
USC Marshall School of Business
Executive Education

The Marshall School of Business Office of Executive Education is seeking an Account Manager to join the team in providing exciting opportunities in continuing education . Executive Education is the center for lifelong learning within Marshall and handles all non-degree programs. We offer professional development for individuals through our open enrollment programing as well as customized programs for organizations. This provides an opportunity to work with business professionals at all levels within organizations across a very broad set of industries—including healthcare, energy, aerospace, gaming, entertainment, legal, medical devices, pharmaceutical and many others. This role provides an opportunity to work with senior most executives in a highly autonomous role with multiple responsibilities.

Responsibilities and Duties

• This important and critical role within the Marshall School of Business Department of Executive Education combines program management skills with sales and business development skills. The individual in this role builds, develops, and leads day-to-day relationships with clients and stakeholders, looking for short- and long-term opportunities to meet department revenue delivery targets.
• This individual also oversees and manages all program logistics (e.g., facilities, catering, project management) for the highest quality delivery of open and custom programs assigned. The Account Manager serves as primary point-of-contact (POC) for clients’ daily account issues, and maintains communications with relevant colleagues and stakeholders. The Account Manager proactively anticipates, reacts to, and problem-solves issues, ensuring consistent service is provided.
• The qualified individual collaborates with the team to help resolve larger problems and escalates issues to sales director when immediate resolutions are needed to retain client commitments. The Account Manager must demonstrate superior customer centricity skills that drive client retention and renewal during contract re-negotiations, which the Account Manager assists in leading in partnership with sales account executives within their assigned accounts.

Preferred Qualifications

• Knowledge of the business and leadership training and development market, and the offerings from USC Marshall and its market competitors. Advanced knowledge of Qualtrics and/or other project management/education software systems. Demonstrated experience with integrated marketing strategy and execution.
• Bachelor’s degree in accounting, marketing, business, hospitality management, or related field. Minimum of three years’ experience in event management, overseeing program management and logistics, and achieving aggressive growth targets in account management and/or business development. Demonstrated experience in key account, project, and team management, with proven ability to manage multiple internal/external stakeholders. Proven negotiation, networking, and influencing skills in business development and/or consultative sales.
• Excellent written and oral communication skills, with proven attention to detail, and the ability to interpret, analyze, and apply pertinent policies, procedures, regulations, and requirements. Expertise with office management, time-tracking, event management, project-monitoring, and customer relationship management (CRM) software and tools (e.g., Microsoft Office, Salesforce, C-Vent).
• Experience presenting ideas, solutions, detailed information, and summaries in non-technical, business-friendly terms. Excellent interpersonal and diplomatic skills for communicating tactfully with all levels of staff and diverse groups of individuals.

Required Documents and Additional Information

• Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.
• Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.
• USC is requiring all students, faculty and staff to submit proof of COVID-19 vaccination and flu vaccination in order to access campus facilities for the fall semester. There is exemption process available for medical and religious reasons. Your safety is our top priority.
• USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions*; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.
• The University of Southern California is an Equal Opportunity Employer that Values Diversity.

* University employer contributions may be subject to change due to financial impact of COVID-19

Why join the USC Marshall School of Business?

The USC Marshall School of Business is ideally positioned to address the challenges of a rapidly changing business environment and is ranked as one of the country’s top schools for accounting, finance, marketing, consulting, entrepreneurship and international business studies.

USC Marshall builds on the unique opportunities that stem from its Los Angeles location on the Pacific Rim, its interdisciplinary and impactful research, the momentum generated by the University of Southern California, and the unparalleled engagement of the Trojan Alumni Family. With ready access to industries defining the new business frontier, including bio-technology, life sciences, media, entertainment, communications and healthcare, this vast network offers USC Marshall graduates exceptionally strong support for success in the global marketplace.

For more information on the USC Marshall School of Business, visit: www.marshall.usc.edu.

Minimum Education: Bachelor’s degree Minimum Experience: 3 years Minimum Field of Expertise: Bachelor’s degree in accounting, marketing, business, or related field. Three years experience in event management with oversight of program logistics and program management. Three years’ experience achieving aggressive growth targets in account management and/or business development. Demonstrated experience in key account, project, and team management, with proven ability to manage multiple internal/external stakeholders. Proven negotiation, networking, and influencing skills in business development and/or consultative sales. Excellent written and oral communication skills, with proven attention to detail, and the ability to interpret, analyze, and apply pertinent policies, procedures, regulations, and requirements. Expertise with office management, time-tracking, and project-monitoring software and tools (e.g., Microsoft Office, Salesforce, C-Vent). Experience presenting ideas, solutions, detailed information, and summaries in non-technical, business-friendly terms. Excellent interpersonal and diplomatic skills for communicating tactfully with all levels of staff and diverse groups of individuals.