Onboarding Specialist (4722C), BEST Region - 33759 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Departmental Overview

In support of the UC Berkeley Operating Principles (https://hr.berkeley.edu/performance/operating-principles) and the University's Mission of teaching, research and public service (https://www.ucop.edu/uc-mission/index.html), Berkeley Regional Services (BRS) operates in a culture that encourages collaboration, innovation, simplification, and accountability (https://regionalservices.berkeley.edu/about-berkeley-regional-services). Our staff focuses on service, a commitment aligned with the BRS vision. We recognize excellence and strive to provide timely, consistent, and dependable service to the campus.

BRS provides a wide range of reliable, high-quality administrative support services for the campus in the areas of Research Administration, Purchasing and Reimbursement, and Human Resources & Academic Personnel Support. By streamlining services in these areas, BRS assists Principle Investigators and Project Directors navigate campus administrative processes and focus on their research. Each region provides department level pre-award and post-award support services to all research professionals within their region, in close collaboration with the Sponsored Projects Office, Industry Alliances Office, Contract and Grant Accounting, and other central compliance groups.

The Biological, Environmental, Science & Technology (BEST) Region serves the Rausser College of Natural Resources, the Division of Biological Sciences in the College of Letters and Science, and related ORUs, museums, and field stations.

Application Review Date

The First Review Date for this job is: May 4, 2022.

Responsibilities

Team Process Coordination

Organize and coordinate logistics on behalf of team in support of 28,000 campus customers. This will include, but is not limited to: Scheduling and calendaring on-boarding sessions with new employees, including tracking responses and following up. Respond to questions from new hires in regards to on-boarding, UC Berkeley or UC-wide programs, personnel policies, and procedures. Review ticketing system throughout the day, analyzing incoming requests, status of current items and assigning request inquiries to the appropriate FC team member for triage. Ensure accurate records and timely transmittal of documents to appropriate CSS teams for processing, reporting, and audit requirements. Maintain accurate data in files, logs, databases and ticketing system. Coordinate communication with HR Partners and/or managers, if needed, for missing information.

Manages sensitive and confidential information and effectively and collaboratively interacts with CSS teams and client groups. Act as a good steward with university and customer resources. Use independent judgment to access required actions in a variety of situations.
Satellite Office

Provide staffing at Satellite Office on a rotational basis. Greet, direct, and provide information in a professional manner via phone, in person, and online to employees, managers, campus units, and others regarding on-boarding and other general information. Responsible for checking in new hires for on-boarding sessions; ensuring all hires have appropriate documentation for hiring including I-9, Visa and Work Authorization. Responsible for maintaining and coordinating office space.

Other Projects

Other duties and projects to optimize FCT processes and operations as assigned. Will analyze current processes and recommend projects and process improvements to enhance customer experience.

Required Qualifications

Excellent interpersonal and customer service skills. Knowledge and experience coordinating, troubleshooting and responding to customer service requests. Excellent attention to detail and accuracy. Ability to research special projects as assigned and produce and organize reports to summarize findings, communicating the information clearly and effectively. Ability to understand, interpret, and apply and/or ability to learn University rules, regulations, and policies. Skill to contribute as a team player in a respectful and professional environment. Ability to communicate clearly, accurately, and effectively in English, both verbally and in writing, with a diverse group, including staff, co-workers, campus partners, etc. Demonstrated writing skill, using correct grammar, spelling, and punctuation to compose and edit documents effectively. Demonstrated knowledge of proper business formats and ability to prepare professional documents. Intermediate knowledge of and/or ability to learn PC based software (MS Office—Word, Excel, PowerPoint, Visio; email; etc.). Must demonstrate ability to learn University systems. Demonstrated skill to create presentations and appropriate business documents using said software. Detail oriented, accurate, and able to handle competing deadlines and multiple tasks with frequent interruptions. Demonstrated skill in scheduling meetings and coordinating multiple calendars with calendaring software. Demonstrated skills in following up with multiple client's requests simultaneously and in a timely manner. Proven ability to maximize relationships within a medium size team and externally with cross-functional teams. Demonstrated record keeping and file management skills to organize, accurately document, and retrieve data in a variety of formats (Hard Copy, Electronic, etc.). Ability to exercise integrity and discretion in all matters and to protect confidential information. Ability to demonstrate and encourage the values of collegiality, and respect among supervisors and peers. Ability to directly resolve problems through informal consultations and discussions at the lowest level possible.

Preferred Qualifications

Demonstrated experience in establishing priorities, following plans and completing goals/objectives in a timely manner. Knowledge and experience gained in two or more progressive years of professional administrative, project, and fiscal experience in a professional office environment. Possess basic knowledge of and/or ability to learn human resources policies, programs and University policies and procedures. Knowledge of and/or ability to learn UC Berkeley's Human Capital Management System (HCM) or other HRIS system. Working knowledge of and/or ability to learn the Campus Personnel Payroll System (PPS).

Salary & Benefits

This position is a non-exempt, bi-weekly paid position. Hourly pay for this role is commensurate with experience. For information on the comprehensive benefits package offered by the University visit:

https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

How to Apply

Please submit your cover letter and resume as a single attachment when applying. Please upload the document in the Resume section, then skip the (optional) Cover Letter upload section.

Referral Source info
This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of "UCB Employee" and then enter the employee's Name and Berkeley email address in the Specific Referral Source field. Please enter only one name and email.
Other Information

• This is a career, 100% full-time, 40-hours per week appointment, eligible for full UC benefits.
• This position is governed by the terms and conditions in the agreement for the Clerical & Allied Services Unit (CX) between the University of California and Teamsters Local 2010. The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/cx/index.html

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Mandated Reporter

This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:

https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct



To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=33759&PostingSeq=1





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