Student Support Services Coordinator (Student Services Professional IV) - ORSP/Education Opport...

San Francisco State University
San Francisco

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job no: 513469
Work type: Staff
Location: San Francisco
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Temporary, Full Time

Working Title

Student Support Services Coordinator ( Student Services Professional IV) - ORSP/Education Opportunity & Pathway Programs

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing [email protected]

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


Office of Research and Sponsored Programs / Educational Opportunity & Pathway Programs

Appointment Type

Temporary. This position will end on or before May 30, 2023. Grant funding for this position is for three years. It is anticipated that the position will be extended beyond the initial one year appointment. Continuation of this temporary appointment is contingent upon grant funding. Permanent status cannot be earned in this grant funded position. This Temporary appointment can be concluded prior to the stated temporary appointment end date, normally with a two-week notice period.

Time Base

1.00 Full time

Work Schedule

8:00 am - 5:00 pm M-F

Anticipated Hiring Range

$5,351 - $5,922 per Month

Salary is commensurate with experience.

Position Summary

San Francisco State University is an institution dedicated to advancing social justice and educational equity. Applicants who have demonstrated experience working with an anti-racism lens and towards racial justice are encouraged to apply.

The Student Support Services (SSS) Coordinator serves as the point-person on campus to coordinate support services and programming for San Francisco State’s federally funded TRIO Student Support Services Program. This role functions under general supervision, reporting to the Director of the Educational Opportunity & Pathway Programs (EOPP) and working closely with other EOPP programs . The Division of Student Affairs & Enrollment Management and EOPP strive to enhance the undergraduate educational experience and to support program participants’ progress towards graduation through advising, tutoring, and other high-impact practices.

The incumbent will develop and coordinate the following services: academic tutoring, which may include instruction in reading, writing, study skills, mathematics, science, and other subjects; academic advising and assistance in postsecondary course selection, provide information on both the full range of student financial aid programs, benefits and resources for locating public and private scholarships; and assistance in completing financial aid applications. Education or counseling services designed to improve the financial and economic literacy and assist students in applying for admission to graduate and professional programs; individualized counseling for personal, career, and academic information, activities, and instruction designed to acquaint students with career options; and exposure to cultural events. The goal of SSS is to increase the college retention and graduation rates of its participants.

The SSS Program is funded through a federal grant competition. The program is currently funded through the Department of Education and has three years of funding remaining for the 2020-2025 grant cycle. SF State’s SSS TRIO project has been funded since 1997.

Position Information

Program Coordination -

The incumbent will coordinate all efforts as they pertain to the Student Support Services Program including: participant recruitment, selection, retention/graduation tracking; curriculum development; social and educational programming development; social media & communication management; personnel hiring, training, and supervision; fiscal management; participant tracking and case management; program and policy development around learning support and student success; and attend all necessary EOPP and SF State trainings and professional development opportunities.

Federal Reporting/Compliance & Grant Writing -

The incumbent will be responsible for all federal compliance reporting, annual performance reports, and grant writing and submission every grant renewal cycle.

Assessment and Evaluation -

The incumbent will develop effective program evaluation and assessment tools that measure learning outcomes and effectiveness in increasing retention and graduation rates of program participants. This includes the development of a wide range of solutions for identification, tracking, monitoring and communication with participants throughout their college career. This data will be used in annual funding reports, performance reports, and the CSU Student Success and Graduation Initiative.

Public Relations/Collaborations -

The incumbent will collaborate and coordinate efforts with various other First-year Experience campus stakeholders regarding compliance with SF State and CSU policy & procedures, program development support, and collaboration, and cultivate and maintain relationships within the SF State community and community at large.

Other Duties as assigned

Minimum Qualifications

Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.

Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.

Master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may substitute for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Knowledge and Abilities:
Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods.

Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.

Preferred Qualifications

Master’s degree from an accredited university in counseling, higher education, student affairs, ethnic studies, college student development, or a closely related discipline.

Desired Experience or Skills:

  • Four years of progressively responsible full-time work experience in program development, academic advising, diversity, equity, and inclusion, or student affairs. The incumbent’s experience should give evidence of competence and indicate the potential for further growth.
  • Knowledge of student development and/or counseling theory and its application to academic counseling and student support services.
  • Knowledge of obstacles students face in college, particularly those faced by first generation and low income students.
  • Experience working in a program or capacity that specifically supports historically underserved students.
  • Experience in creating and leading workshops/trainings and communicating complex information to students, faculty, and staff.
  • Experience in planning, coordinating and executing projects, working with multiple stakeholders.
  • Experience supporting underrepresented, low-income and first-generation college students and coordinating programs to support the needs of this population.
  • Demonstrated experience working effectively with people from diverse backgrounds.
  • Ability to use conflict resolution skills and professional communication when resolving complex issues and de-escalating challenging interactions with students and campus partners.
  • Knowledge of the California State University (CSU) System, San Francisco State University, and California post-secondary education.
  • Experience using PeopleSoft, EAB, Microsoft Office Suite, and advising-related software and technology and federal grant reporting and grant submission websites and software.


Regular work hours are 8am – 5pm, Monday through Friday. Ability to work occasional weekend hours and evening hours. Regular attendance is considered an essential job function; the inability to meet attendance requirement may preclude the employee from retaining employment.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

Employment Requirement

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to [email protected].

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information


Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Advertised: April 18, 2022 (9:00 AM) Pacific Daylight Time
Applications close: Open until filled

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