Transitional Support Coordinator (Student Services Professional III) - Educational Opportunity ...

San Francisco State University
San Francisco

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job no: 513476
Work type: Staff
Location: San Francisco
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Probationary, Full Time

Working Title

Transitional Support Coordinator

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing [email protected]

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


For over 50 years, the Educational Opportunity & Pathway Programs (EOPP) at SF State University has improved access and retention of historically underserved (low income, first generation college) students by facilitating their matriculation into SF State and by providing a support system for their success. EOPP provides comprehensive and holistic services designed to provide participants with outreach, admissions, academic, and financial support. Participants receive on-going advising, tutoring, peer mentoring, and developmental workshops designed to increase retention and graduation rates.

Appointment Type

This is a one-year probationary position.

Time Base

Full-Time (FTE 1.0)

Work Schedule

Monday through Friday; from 8:00am to 5:00pm

Anticipated Hiring Range

$4,691 per month ($56,292 annually)

Salary is commensurate with experience.

Position Summary

The Transitional Support Coordinator serves as the point-person on campus to develop and coordinate support services and programming for the Educational Opportunity & Pathway Programs (EOPP) Summer Bridge & Mentor Program. This role functions under general supervision, reporting to the EOPP Director and works closely with other EOPP programs. Student Affairs & Enrollment Management (SAEM) and EOPP strive to enhance the undergraduate educational experience and to support program participants’ progress towards graduation through a student-centered, active, and experiential learning community using high-impact practices.

The incumbent is responsible for increasing participant achievement by facilitating the transition from high school to the university, engaging participants in co-curricular activities with peers, faculty, and staff, and engaging participants with an extensive educational support service network.

The incumbent develops a First-Year Experience curriculum that effectively engages participants with diverse academic and social needs. The incumbent hires, trains, and supervises peer mentors to facilitate academic and social skill building models and establish learning communities committed to the retention and graduation of low-income and first-generation college students.

Position Information

Program Coordination

  • The incumbent coordinates all efforts as they pertain to the Summer Bridge & Mentor Program including: participant selection; curriculum development; social and educational programming development; social media & communication management; hiring, training and supervision of student staff; fiscal management; participant tracking and case management; developing and coordinating the annual EOPP Graduation Celebration; and attending all necessary EOPP and SF State trainings and professional development opportunities.

Assessment & Evaluation

  • The incumbent develops an effective program evaluation and assessment tool that measures learning outcomes and effectiveness in increasing retention and graduation rates of program participants. This includes the development of a wide range of solutions for identification, tracking, monitoring and communication with participants throughout the Summer Bridge & Mentor program until graduation. This data will be used in annual funding reports, performance reports, and the CSU Student Success and Graduation Initiative.

Public Relations/Collaborations

  • The incumbent collaborates and coordinates efforts with various other First-Year Experience campus stakeholders regarding compliance with SF State and CSU policies and procedures, program development support, and collaboration; and cultivates and maintains relationships within the SF State community and community at large.

Other Duties as Assigned

Minimum Qualifications

Knowledge and Abilities:

  • The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student‑related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.


  • Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.


  • Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Preferred Qualifications

  • Master’s degree from an accredited university in counseling, higher education, student affairs, ethnic studies, college student development, or a closely related discipline.
  • Four years of progressively responsible full-time work experience in program development, academic advising, diversity, equity, and inclusion, or student affairs. The incumbent’s experience should give evidence of competence and indicate the potential for further growth.
  • Knowledge of student development and/or counseling theory and its application to academic counseling and student support services.
  • Knowledge of obstacles students face in college, particularly those faced by first generation and low-income students.
  • Experience working in a program or capacity that specifically supports historically underserved students.
  • Experience in creating and leading workshops/trainings and communicating complex information to students, faculty, and staff.
  • Experience in planning, coordinating, and executing projects, working with multiple stakeholders.
  • Experience supporting underrepresented, low-income, and first-generation college students and coordinating programs to support the needs of this population.
  • Demonstrated experience working effectively with people from diverse backgrounds.
  • Ability to use conflict resolution skills and professional communication when resolving complex issues and de-escalating challenging interactions with students and campus partners.
  • Knowledge of the California State University (CSU) System, SF State, and California post-secondary education.
  • Experience using PeopleSoft, EAB, Microsoft Office Suite, CRM, Qualtrics, and advising-related software and technology.


  • Ability to work occasional weekends and evening hours.
  • Regular attendance is required. The inability to meet attendance requirement may preclude the employee from retaining employment.
  • Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff.
  • SF State is an institution dedicated to advancing social justice and educational equity. Applicants who have demonstrated experience working with an anti-racism lens and towards racial justice are encouraged to apply.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

Employment Requirement

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to [email protected].

Additional Information


Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Advertised: April 19, 2022 (9:00 AM) Pacific Daylight Time
Applications close: Open until filled

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