Description
University of Colorado | CU Anschutz Medical Campus

School of Medicine Dean’s Office, Community Practice Division

Surgical Scheduler – Highlands Ranch

Admin Assistant III

Position #00795653 – Requisition #25627

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date.  Information regarding this requirement, and exemptions can be found at:

Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2

Denver: https://www.ucdenver.edu/coronavirus

Exemptions vary by campus location/department.

Campus/Unit-Specific Exemptions:

Anschutz Campus – Exemptions are allowed for medical or religious reasons.Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.Consolidated/Central Services Administration – Will follow Anschutz policy on exemptions.

The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

School of Medicine Dean’s Office, Community Practice Division has an opening for a full-time University Staff (unclassified) Admin Assistant III, Surgical Scheduler – Highlands Ranch position.

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care. Read CU Anschutz Quick Facts here.

Position Summary:

The Surgery Scheduler is responsible for providing outstanding customer service to both the assigned physician and patients within the Department of Orthopedics.  The individual in this position will perform a broad spectrum of duties related to the effective and efficient scheduling of patients for outpatient visits and procedure.  This includes maintaining precise interactions with nurses, physicians, and any other departments or functions involved in the delivery of patient care services.

This role will communicate with physicians and other healthcare team members to ensure the availability of facilities and staff. The individual in this position will function as the liaison between the patient and the providers for all non-clinical issues including scheduling procedures in both the minor procedure room and operating rooms, communicating pre-procedure instructions and appointment confirmations, insurance verifications and/or pre-authorizations as necessary.

Position Responsibilities & Essential Duties:

Essential Duties:  

Generate various types of letters in EPIC and mailing out as needed.Schedule patient visits, including completing data entry in Epic and preparing all necessary documentation within medical record for the physician to review.Serve as a liaison for the patients in relation to all non-clinical issues; resolve and/or triage issues based on independent judgement.Determine if there will be any insurance pre-authorization needed, and mail information packets to patients as necessary.  Must understand the relative timeline of patient visits and procedures and schedule accordingly.  This will frequently require working with multiple room schedules and making adjustments based on each patient’s needs.Obtain referrals and authorizations as necessary for all clinic patient encounters, procedures and surgeries.  This will require interactions with insurance companies and a working knowledge of various types of insurance along with CPT and Dx coding.   Preauthorize procedures and surgeries.Triage new patient referrals (fax and phone); email out new patient information.Triage incoming patient phone calls; answer questions and triage Process requests for medical records.

Additional Responsibilities:

Demonstrates responsibility and accountability for all reception, registration and front-end practicesMaintains professional appearance and conduct at all timesDemonstrates personal integrity, honesty and sincerity at all timesDemonstrates excellence in customer service and satisfaction levels for internal and external customers; this includes regular review of patient survey information, responding to patient or provider concerns, and efficient resolution of RL eventsEstablishes and maintains effective working relationships with leadership, physicians, and colleagues; addresses concerns in a forthright mannerEffectively copes with fast-paced environment and typical job stressorsFocuses self and others on achieving quality and financial outcomes in a responsive timely mannerProvides vision and planning to meet goals; welcomes innovation and new approaches to reach new heights in quality and servicePerforms core responsibilities of position efficiently and effectively within parameters of organization policies, procedures, and external governmental agenciesMust be able to travel to alternate locations as assigned

Required Skills:

Strong organizational and personal skills; must have strong work ethicStrong communication skills, both written and verbalAbility to maintain a positive attitude with clients, employees, and management Ability to work quickly – individually and as part of a teamAbility to read, analyze, and interpret policies, documents, and regulationsMust be detail-orientated and maintain excellent organizational skillsMust be tech savvy (ability to understand, apply, and benefit from technology)

Other Required Skills:

Ability to effectively communicate at all levels, to include physicians, leadership, and staffAbility to work within large, complex healthcare systemsAbility to maintain confidentiality and communicate in person, by phone or in writingAbility to attest to computer proficiency and learn new computer applicationsAbility to keyboard/type, write legibly, and accurately record informationAbility to analyze and interpret dataAbility to organize workflow with particular focus on tracking patient care and improving patient flowAbility to maintain professional demeanorAbility to deal calmly and courteously with peopleAbility to deal with stressful situationsAbility to manage time and work tasksAbility to finish tasks in a timely mannerAbility to follow oral and written instructions and established proceduresAbility to multitask efficiently and effectively while maintaining quality control standardsAbility to maintain accuracy and consistencyAbility to perform basic filing, office procedures and word processingAbility to adhere to all policies and procedures, including but not limited to standards for safety, attendance, punctuality, and personal appearance.Ability to work as an effective team member

Personal Relationships:

Must be able to establish and maintain effective working relationships with providers, managers and colleaguesMust be able to maintain a high level of adaptability and excel with interpersonal skills

Internal Contacts:

Within DepartmentCross-departmentalPhysiciansAPPsStudentsManagementFacultyRisk ManagementSafety & Infection ControlMarketingBusiness Office

 

External Contacts:

PatientsFamiliesVendorsInsurance CompaniesRegulatory AgenciesMediaMiscellaneous business partners, utilities, etc.VisitorsOther healthcare agencies

Physical Requirements & Working Conditions:

The physical demands, work environment factors and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequency:

• N= Not at all
• R= Rarely:  Less than once an hour
• O= Occasional:  1-4 times/hour or up to 1/3 of the shift
• F= Frequent:  5-12 times/hour or up to 2/3 of the shift
• C= Constant:  More than 2/3 of the shift

Activity

Frequency

Activity

Frequency

Stand

F

Push or pull with hands/arms

F

Walk

F

Lift hands above head

O

Walk on uneven &/or slippery surfaces

O

Climb or balance

R

Sit

C

Stoop, kneel, crouch, crawl, bend

O

Use of hands

C

Climb stairs

N

Forceful grip w/ hands

O

Talk

C

Reach w/ arms

O

Hear

C

Lifting up to 10 lbs

C

Work in outdoor weather conditions

N

Lifting up to 25 lbs

O

Awkward postures

R

Lifting up to 50 lbs

R

Close vision (20” or less)

C

Communicate

C

Distance vision (20’+)

F

Interpersonal skills

C

Peripheral vision

C

Ability to adjust focus

C

Depth perception

C

Work in a loud environment

O

 

 

 

Note:  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position

 

Salary and Benefits:

The hiring range (or budgeted range) for this position begins at $44,052 per year.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary rate represents the University’s good faith and reasonable estimate of the rate at the time of posting.

This position is eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

Diversity and Equity:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu.

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Qualifications
Minimum Qualifications:

• High school diploma or GED 
• 1- 2 years of patient registration and/or insurance processes experience

Conditions of Employment:

Healthcare provider Basic Life Support (BLS) or certification within 60 days of hire

Combination of related education and experience may be considered.

Applicants must meet minimum qualifications at the time of hire.

PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.

Preferred Qualifications:

College graduateUnderstanding of HIPAA practices and patient confidentiality3+ years of patient/client-facing experience Medical office experienceEPIC experienceMS Office experienceBilingual, Spanish-speaking

Job Category: Administrative Support and Related
Primary Location: Aurora
Schedule: Full-time
Posting Date: Apr 20, 2022
Unposting Date: Ongoing