Clinical Research Coordinator

University of California, San Francisco
Mission Bay (SF), Oakland, CA, Walnut Creek, CA

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Employment Type
Full Time
Institution Type
Four-Year Institution
Job Code and Payroll Title
Job Summary
The Department of Otolaryngology-Head and Neck Surgery is recruiting a Clinical Research Coordinator (CRC) for the Children’s Communication Center (CCC).  The CRC will provide operational and research expertise to support the clinical, outreach, publicity and quality improvement/research activities of the CCC.

Duties will include, but will not be limited to the following:
  1. Comprehensive care coordination (pre- and post-visit) for patients seen in the multidisciplinary Hearing and Communication Clinic (HCC)
  2. In-person participation in the HCC for patient recruitment, consent, and survey administration
  3. Telephone survey administration
  4. Database management and data entry
  5. Conduct reviews of medical charts and electronic records to extract medical information and other data for use in studies
  6. Administrative support for research study activity (including working with the UCSF Committee for Human Research and other regulatory agencies)
  7. Coordinate community outreach projects and activities, including conferences and other off-site events
  8. Manage pediatric multidisciplinary HCC, serving as a primary contact for all patient’s families
  9. Serve as a co-administrator for the CCC
  10. Maintain the CCC website.

Req Number
Job Title
Clinical Research Coordinator
Employee Class
Shift Length
8 Hours
Additional Shift Details
Monday - Friday, 8:00am to 5:00pm
Bargaining Unit
University Professional Technical Employees – Research Support Professionals Unit (UPTE-RX)
Job Category
Research and Scientific
Required Qualifications
    HS graduation and sufficient experience and demonstrated skills to successfully perform the assigned duties and responsibilities; and/or equivalent experience/training
  • Computer experience: Microsoft applications, FileMaker pro, video and photo editing software
  • Attention to detail; strong interpersonal skills; excellent, effective verbal and written communication skills to coordinate with subjects, team members, other departments and outside institutions; and the ability to multi-task in a fast-paced environment while working with a diverse subject population
  • Ability to work well independently, complete projects in a timely manner, and prioritize multiple projects to ensure the completion of essential tasks by deadlines

Preferred Qualifications
  • 1-3 years of experience working with children ages 0-18 in a classroom or clinical setting
  • At least 1 year of experience working with deaf/hard-of-hearing children and their families
  • Proficiency in a second language (Spanish or Cantonese preferred)
  • Fluency in the usage of Committee of Human Research (CHR) online iMedRIS system for submission, renewal, and modification of protocols through this system
  • Understanding of patient population to create rapport and a relationship, while also giving insight to what is realistic and appropriate for patient participation
  • Experience with electronic medical records
  • Experience with clinical patient management, including scheduling and insurance authorization
  • Experience with FileMaker database structure, maintenance, management, and/or creation
  • Knowledge of UCSF and departmental policies for dealing with reimbursement, guidelines for research, confidentiality and Health Information and Accountability Act (HIPAA) regulations, following the UCSF mission statement and purpose for research, and clear understanding of policies and procedures on patient safety and confidentiality (electronic and hard copy medical records, patient charts, communication, etc.)
  • Knowledge of medical terminology, research policies and guidelines
  • Prior experience as a teacher of children with special needs
  • Experience applying the following regulations and guidelines:
    • Good Clinical Practice Guidelines
    • HIPAA
    • The Protection of Human Research Subjects
    • CHR regulations for recruitment and consent of research subjects
    • Effective Cash Handling Procedures
    • Environmental Health and Safety Training
    • Fire Safety Training

Position Type
Full Time
Department Name
Oto-General OHNS-Core
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Department Description
The Department of Otolaryngology-Head and Neck Surgery (OHNS) is a clinical department at UCSF with budgeted revenue of $35M for FY22. With ~ 36 MD clinical faculty, the department provides sub-specialized patient care at 8 clinical sites in the San Francisco area, performing ~ 83,000 procedures per year. Divisions within OHNS include Pediatric Otolaryngology, Head and Neck Surgery, Laryngology, Otology, Rhinology, Minimally Invasive Skull Based Surgery, Facial Plastics and Sleep Disorders. The UCSF hospitals are ranked #1 in Northern California by US News and World Report. The department also has a robust research enterprise with 10 PhD faculty, and $9.7M in sponsored research budgeted for FY22. OHNS has consistently been in the top 5 institutions for NIH funding. The department has a residency program with 25 residents. In addition, ~ 4-5 fellows receive subspecialty training annually.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at

Join us to find a rewarding career contributing to improving healthcare worldwide.
Mission Bay (SF), Oakland, CA, Walnut Creek, CA

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