Program Manager - Workforce and Economic Development

The American Association of Community colleges is seeking a Program Manager for their Workforce and Economic Development division. This position, reporting to the AVP of Workforce Development, serves as a critical component of the team contributing researched content and logistic support for the health and wellness of the unit. The position participates fully as a team member with unit staff, member colleges, and program partners (including funders) to address and resolve complex workforce and economic development challenges which can then be documented and scaled to the wider membership of community colleges and associated partners. As a team, the unit is responsible for designing, piloting and scaling solutions that can impact a community college’s capacity to deliver sound and forward-thinking education and employment solutions. To be effective, the team must track and engage on a continual basis with national partners in the talent development arena.  The Program Manager is adept at rapid content acquisition from multiple sources, providing customized technical assistance for member colleges and partners, and documenting innovations for the purposes of knowledge sharing across the membership.

Primary Job Responsibilities

• Serves as a key AACC contact with assigned program contacts
• Conducts research, analysis and synthesis for the purposes of technical assistance, materials design, dissemination, and monitoring for uptake by member colleges
• Establishes routine checks and management of program check-ins with member colleges and program consultants 
• Aggregates findings at the collective level (statewide, regional, sector-specific) for case studies, profiles, presentation, or other documentation
• Identifies success stories to pull and promote through AACC’s wider dissemination channels
• Manages data for program reporting, inclusive of contributing to both fund narrative reports and quantitative evaluation/program or participant outcome data
• Sound understanding of record keeping and accounting forms to process associated documents with AACC’s financial team (including but not limited to check requests, invoices, and expense reimbursements).

Education/Training/Experience

• Bachelors degree (preferred) or Community College degree required as well as three to five years of workforce and/or economic development experience
• Direct experience providing customer service
• Experience in multi-year, multi-partner program management
• Proficiency in standard office computer/software applications

Knowledge and Skill Requirements

• Understanding of community colleges and/or higher education and workforce systems
• Skill in and appreciation for a highly collaborative team approach to complex tasks, both within AACC and with partner organizations
• Superior program management skills and ability to manage multiple priorities on tight timelines
• Superior skills in oral and written communication, including active listening
• Demonstrated ability to interact credibly and effectively with college presidents, organization leaders, and national level partner executives
• Comfort working in a fast-paced environment
• Customer-service skills

Benefits

• Medical, Dental, FSA & Vision Insurance
• Company Paid Life Insurance/AD&D & Employee Assistance Program
• Company Paid Short Term Disability & Long Term Disability
• 403(b) Plan + Match
• SmartBenefits for tax-free commuting
• Paid Holidays and Time Off

This position is exempt from the Fair Labor Standards Act.  This is not an attempt to list all the functions of the job. Nothing in this job description restricts AACC’s right to assign or reassign duties and responsibilities at any time.