Host/Hostess

Employer
University of Southern California
Location
Los Angeles, CA

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Employment Type
Full Time
Institution Type
Four-Year Institution

Please review the Important information for all USC job applicants page for more details regarding your rights and obligations as a job candidate.

From fine dining restaurants to residential dining, USC Hospitality serves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. We are renowned for our fresh take on self-operated food concepts with restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests. Students, faculty, staff, and visitors to the Trojan campus count on USC Hospitality to provide a fresh, made-to-order, nourishing meal. Amidst all of the hustle and bustle of student life, our eateries are the ideal social gathering locations to grab a quick bite or enjoy a group meal. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.

We are seeking to build a pool for future Host/Hostess positions throughout our Retail, Residential, Full-Service Dining, and Fast Food venues.

The Opportunity:

As the Host or Hostess, you have the opportunity to greet each of our guests with a friendly, welcoming, and helpful attitude. You will be responsible for providing our exceptional customer service to the students, athletes, faculty, staff, and guests that visit our restaurant. The Host/Hostess will present himself (or herself) with professionalism and polish, based on restaurant standards. Since you will be the first face that each guest sees, you will be helping us to set the RTCC apart from other restaurants. We want you to reflect the passion and experience of all of our team!

The Accountabilities:

  • Provide customer services to faculty, staff, students and guests. Meet and greet guests. Manage the seating of all guests with a friendly and helpful attitude. Conduct service transactions.

  • Monitor flow of walk-in guests and reservations as related to the availability of seating.

  • Provide basic food and beverage preparation service, as needed. Serve food and beverages to customers, as required.

  • Maintain the cleanliness of the facilities, equipment, and service-wear.

  • Assist in set-up and break-down of dining room, serving area, buffets, coffee stations, and product displays.

  • Stock and maintain all supplies, food items, and utensils, as required.

  • Assist servers by running food and beverages to tables, when required.

  • Assist in kitchen sanitation program. Comply with standard food handling and sanitation procedures.

  • Adhere to department service standards and to all health, safety and university rules and regulations.

  • Comply with all university policies and procedures and with all applicable local, state, and federal laws and regulations.

  • Report to station, ready to work at the time work assignment is scheduled to begin.

  • Perform other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

The Qualifiers:

  • Education: High School Diploma.

  • Experience: 1 year.

  • Expertise:

  • Demonstrated customer service experience.

  • Experience working in a fast-paced restaurant environment.

  • Ability to communicate effectively in English.

  • Restaurant, private club, or banquet facility experience.

  • Ability to lift up to 50 pounds.

  • Presents oneself professionally, in line with higher education environment.

What We Prefer:

  • Associate’s Degree.

  • 2 years of experience.

  • Knowledge of proper cash handling procedures.

  • Ability to oversee student and/or temporary workers.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit http://benefits.usc.edu.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!


Minimum Education: High school or equivalentMinimum Experience: 1 yearMinimum Field of Expertise: Demonstrated customer service experience. Experience working in a fast paced working environment. Ability to effectively communicate in English. Restaurant, private club, or banquet facility experience.

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