Patient Navigator (OBIC)

University of California, San Francisco

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Employment Type
Full Time
Institution Type
Four-Year Institution
Job Code and Payroll Title
Job Summary
OBIC (Office-based Buprenorphine Induction Clinic) is operated through the UCSF/ZSFG Department of Psychiatry and Behavioral Sciences in partnership with the San Francisco Department of Public Health (SFDPH). OBIC provides evidence-based outpatient treatment for substance use disorders with particular emphasis on medications for addiction treatment.  OBIC is starting a new patient outreach and engagement program. We are seeking a Patient Navigator to play an essential role in outreach and engagement to people who are using drugs and would like to seek care.  This is an exciting time to join our team as we grow and transform with the addition of new programs and services to support patients and our community.  

The Patient Navigator will provide support to individuals coming to or who have been referred to OBIC clinic.  The patient navigator will conduct outreach to patients who have been referred to OBIC, facilitate appointment barriers, serve as a resource and coach for their clients, and identify and address barriers to care.  They also assist with access to other services such as health insurance, primary care, mental health services, social services, and residential treatment facilities. The patient navigator will also work closely with the OBIC Substance Use Counselor to serve as a resource for patients, develop treatment plans, and assist with documentation.  The navigator will utilize a strengths-based approach and may utilize applicable lived experience and other skills to establish trust, ensure safety and reduce trauma that clients experience.

We are looking for a mission-driven, team player committed to patient-centered and compassionate care for people using drugs. The patient navigator will work closely with the OBIC team to engage and outreach to patients in care focused on low threshold access to medications and harm reduction. The patient navigator will play an essential role in supporting patients and collaborating with the OBIC team.  The ideal candidate will utilize lived experience with substance use and/or living in the communities we serve to support patients engaging in care.

We aim to foster an environment of inclusion and belonging for our workforce and to create a team that reflects the diversity of San Franciscans served in our clinic.

Schedule may be adjusted (80-100% time) based on candidate preference. Three days per week will need to include evening hours.
Req Number
Job Title
Patient Navigator (OBIC)
Employee Class
Shift Length
Days, Evenings
Additional Shift Details
Option for Part-time. Proposed Schedule: Monday, Wednesday, Friday 10:30am-7:00pm; Tuesday, Thursday 8:30am-5:00pm
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Job Category
Professional (Non-Clinical)
Required Qualifications
  • Bachelor's degree in related area and minimum three years of experience  or equivalent combination of experience / training.
  • Strong aptitude to provide culturally and linguistically appropriate behavioral health services to the population of focus.
  • Strong interpersonal and customer service skills to comprehend and assess aptient concerns to quickly locate appropriate resource for assistance.
  • Ability to communicate and resolve issues effectively with a diverse population of patients, staff and physicians.
  • Excellent problem-solving skills. Ability to develop solutions and recommend changes and follow through with implementation.
  •  Ability to remain calm under pressure and apply sound judgment.
  • Strong skills to work as part of a team, to prioritize and handle multiple tasks simultaneously and work independently in a fast-paced environment with minimal supervision. Ability to work collaboratively with other community agencies.
  •   Strong ability to uphold professional boundaries.
  • Excellent communication skills.
  • Demonstrated excellent attendance and reliability.

Preferred Qualifications
  • Familiarity with various supportive counseling strategies (Motivational Interviewing, Wellness & Recovery Principles, Harm Reduction, Trauma informed care, and more.
  • Strong familiarity with community resources, organizations, and harm reduction practices.
  • Training and experience in delivering behavioral health interventions to persons with substance use disorders.
  • Ability to speak, write, and understand Spanish.
  • Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.

Position Type
Full Time
Department Name
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Department Description
OBIC is in the Division of Substance Use And Addiction Medicine (DSAAM), which is a part of the UCSF Department of Psychiatry and Behavioral Sciences (DPBS) at Zuckerberg San Francisco General Hospital (ZSFG).  DSAAM is dedicated to providing culturally competent services to the diverse patient population we serve. Providing a range of clinical services informed by evidence-based practices, cultural humility, and trauma-informed care.  DSAAM consists of a number of programs located at Zuckerberg San Francisco General Hospital and Trauma Center and within the community including OBIC Clinic, Opioid Treatment Outpatient Program (OTOP), Methadone Van, Office-based Opioid Treatment Program, and Stimulant Treatment Outpatient Program.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at

Join us to find a rewarding career contributing to improving healthcare worldwide.

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