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Veterans' Program Specialist

Skagit Valley College
Mt Vernon, WA

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Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Position Summary

Skagit Valley College (SVC) is accepting applications for a Veterans Program Specialist. This Program Specialist represents the Veterans Education office on campus and in the community, leads and directs the day to day operations of the Mount Vernon Campus office, and works in partnership with the Veterans Education office staff across the district. This 12-month, 100% of full-time, exempt position has district- wide responsibilities (spanning Skagit, San Juan and Island counties), with primary assignment to the Mount Vernon Campus. This position reports to the Dean for Financial Aid & Veterans Education. This position works closely with students, faculty and staff to further the College’s mission, vision, and core themes, consistent with the college’s guiding principles.

Nestled between the Cascade Mountains and Puget Sound in the northwest corner of Washington State, Skagit Valley College is located 60 miles north of Seattle and 80 miles south of Vancouver, BC. SVC was established in 1926 in Mount Vernon. Operating as one college with several campuses and centers, SVC serves Skagit, Island and San Juan Counties with campuses in Mount Vernon and Oak Harbor, centers in Friday Harbor and Langley, and a Marine Manufacturing and Technology Center in Anacortes.

Skagit Valley College adheres to a set of guiding principles:
Respect, Integrity, Open and Honest Communication, Collaboration, and CompassionDuties and Responsibilities

Compliance and Program Administration

  • Serve as the primary School Certifying Official (SCO) for the Mount Vernon Campus, including but not limited to the following: Process initial and continuing VA certifications, de-certifications, change in status, probation, unsatisfactory progress, termination, graduation rate of pursuit and tuition and fees using VA ONCE system;
  • Interpret and understand Veteran Affairs (VA) rules and regulations as they apply to providing services to military-affiliated students;
  • In partnership with Whidbey Island Campus Veterans Program Specialist, provide information to District personnel regarding changes in VA rules and regulations, when applicable;
  • Utilize the Customer Relations Management (CRM) system (TargetX) using a mix of personalization and multichannel communication options including e-mail, SMS text, chat, social media and event management;
  • Facilitate and manage refunds in VA overpayment situations in coordination with Business Office;
  • Verify and approve military-affiliated tuition waiver eligibility, in accordance with appropriate policies;
  • Know and comply with appropriate records retention laws;
  • Protect the confidentiality of student records in accordance with FERPA;
  • Serve as a liaison to all state, federal and VA agencies regarding requests for information/reporting on behalf of the college relative to Veterans Education, including but not limited to: state agency catalog approval, completion of annual reports, monitoring and management of 85/15 tracking, and student records requests.

Student Engagement and Support
  • Contribute toward the holistic development of Veterans Education students across the district;
  • Answer inquiries and assist Veterans Education students in the completion of appropriate documents regarding receipt of benefits;
  • Regularly meet with students utilizing Veterans Education benefits to ensure that they are knowledgeable in regards to the policies and procedures for requesting and processing military benefits;

Community and SVC Liaison Responsibilities
  • Develop and maintain Veterans Education-related information and included within orientation sessions for new students, in partnership with Advising and other Student Services departments;
  • Build and maintain relationships and networks with other entities (both internal and external college partners) to help fully support the educational needs of Veterans Education students;
  • Participate in the development of District recruitment marketing and retention campaigns including website, view pieces and other materials to engage potential students, and take a leadership role in implementing strategies for enrolling and retaining Veterans Education students;
  • Ensure accurate certification and processing of benefits and payments in close coordination with relevant offices such as Financial Aid, Enrollment Services, Advising, and the Business Office;

Other Duties
  • Provide up-to-date information to Veteran's Office staff regarding program changes, new degrees or certificate programs that are offered at the College;
  • Select, hire, schedule, supervise multiple VA Work-Study positions;
  • Attend appropriate conference, workshop and training opportunities associated with support for Veterans Education students; participate in VA on-line trainings and read and understand the VA School Certifying Official Handbook;
  • Participate in SBCTC sponsored Councils and meetings on behalf of Veterans Services, as appropriate;
  • Interpret appropriate federal, state, military, college policies, and procedures;
  • Other duties as assigned.

Knowledge, Skills, and Abilities:
Knowledge and/or understanding of:
  • Community college admission, counseling, registration and financial aid policies and processes;
  • Resources available to students at SVC, including but not limited to: Counseling and Advising, Disability Access Services, Financial Aid, WorkForce Grants, SVC Foundation, as well as community resources for food, housing, funding, assessment, etc.;
  • Educational Program and Career Pathways;
  • College policies and procedures.

Skill in:
  • Proficiency in Microsoft Office Suite or similar platforms and applications including Word, Excel, PowerPoint, Outlook, etc. or related programs;
  • Technological skills including skill in gathering data and information for generating and analyzing reports;
  • Strong attention to detail;
  • Communicating clearly and effectively orally and in writing;
  • Effectively organizing multiple assignments, sometimes involving competing priorities to produce work products that are accurate, thorough, and on-time;
  • Presenting information to individuals and large groups orally and in writing;
  • Problem solving, including use of intelligence, common sense, and tenacity to solve problems;

Ability to:
  • Maintain positive relationship with students, partner agencies, and SVC employees in other units;
  • Create an inviting environment for students and community partners;
  • Model appropriate workplace behavior with culturally diverse populations;
  • Map out and track processes, deadlines, and timelines associated with critical tasks;
  • Ensure an unbiased, open forum for the safe exchange of ideas and learning opportunities;
  • Build and maintain internal and external customer/client satisfaction by exceeding basic service expectations;
  • Effectively coordinate activities, services and schedules to ensure smooth and efficient operation of work;
  • Interpret institution policies and procedures related to VA and complete necessary forms and documentation requirements to ensure compliance with reporting and eligibility requirements;
  • Provide detailed and accurate information;
  • Focus on goal achievement for the unit and continuously improve to achieve goals;
  • Respond to difficult situations in ways that reduce or minimize potential conflict and maintain good working relationships among internal and external customers;
  • Meet productivity standards, deadlines, and work schedules in an environment with many distractions and interruptions;
  • Adapt easily to changing business needs, conditions, and work responsibilities;
  • Plan and manage time effectively and remain acutely aware of timeframes in order to successfully meet deadlines;
  • Work effectively as a member of a team;
  • Work collaboratively with other departments in support of college operational plan.

Minimum Qualifications:

  • Bachelor's degree, equivalent education, or higher;
  • Leadership experience or experiencing supervising or directing the work of others;
  • Military experience or experience working closely providing specialized services to military personnel

  • Desired Qualifications:

  • Current (within the last 3 years) Veteran's Administration School Certifying Official experience;
  • Experience in a higher education setting;
  • Experience undergoing compliance audits/program reviews;
  • Outreach experience.
  • Salary, Benefits, Conditions of Employment, Application Procedure

    Salary and Benefits:

    • Annual salary rate for this twelve-month, 100% of full-time position is $46,357, depending on experience;
    • Contracts are written annually for the period of July 1 to June 30. This position will be filled as soon practical after a candidate is identified and the salary will be pro-rated for the remaining contract period.
    • This position is exempt from civil service. This position is eligible for overtime.
    • Salary, retirement, medical and insurance benefits are provided in accordance with state regulations and may be subject to change in accordance with legislative mandates. Additional information on benefits can be found at

    Conditions of Employment:
  • Prior to employment, the candidate must pass a criminal background check;
  • If hired you will be required to provide proof that you are either 1) a U.S. citizen, or 2) an immigrant whose status permits you to lawfully work in this country.
  • Completion of academic degree(s) will be verified through receipt of official transcripts at the time of hire.
  • Have, or ability to obtain by the time of hire, a Washington State driver's license or equivalent and proof of auto insurance.
  • Per Proclamation 21-14, employees must be fully vaccinated against COVID-19 no later than date of hire. As a condition of employment, the successful candidate will be required to provide proof of their COVID-19 Vaccination as part of the hire process. Exemption may be granted for religious or medical purposes, subject to approval based on the essential functions required of the position.

  • Application Procedure:
    To be considered for this position, applicants must:
    1. Meet the minimum qualifications and;
    2. Submit a complete application to the online recruitment system at that includes the following:
    • The online application, which includes answers to all supplemental questions and contact information for at least three (3) professional references;
    • A current resume; (Attachment: Resume)
    • A letter of interest addressing the minimum, desired qualifications, and your education and experience as it supports the responsibilities of this position; (Attachment: Cover Letter).

    In order to be considered for the position, you must complete the online application in full and attach the required supplemental documents. Failure to provide this information may eliminate you from consideration for this position.

    Application Deadline: Priority screening will begin after May 1, 2022. Applications received on or before this date will receive first consideration. Applications received after the screening date may be considered until the position is filled.

    Please be aware that the College hiring authorities reserve the right to hire one or more candidates and may exercise the option to make a hiring decision prior to the conclusion of the recruitment process. Only candidates selected to interview will be contacted.

    Application Assistance: If you have questions about the position or require special accommodation, you may contact Human Resources at (360) 416-7794, Monday through Thursday, 8:00 am to 5:00 pm Pacific Time. SVC complies with the Americans with Disabilities Act. Applicants with disabilities who require assistance with the recruitment process may leave a TDD/TTY message at (360) 416-7718 by the application closing date.

    For questions regarding the online application system, you may call NEOGOV Applicant Tech Support at (855) 524-5627 from 8:00 am to 5:00 pm Pacific Time. For best results, apply using one of the following browsers supported by NEOGOV: Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, and later versions of Internet Explorer.

    SVC Annual Security Report: The U.S. Department of Education and the federal Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all colleges to provide information to current and prospective students and employees about campus safety policies, procedures and statistics on certain crimes, including hate crimes, domestic violence, dating violence, stalking and sexual assault. We are required to report our campus security information and statistics in an Annual Security Report, which is updated annually each October. All prospective employees may obtain a copy of the Annual Security Report from the Human Resources Office by calling (360) 416-7794 or by accessing the Report at:

    Skagit Valley College is an equal opportunity employer and is committed to providing equitable opportunities for all groups in terms and conditions of employment and personnel practices. SVC does not discriminate on the basis of race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal. All faculty and staff hired at Skagit Valley College are encouraged to embrace, continually support, and enhance diversity and equity on our campus and in our community.


    Nestled between the Cascade Mountains and Puget Sound in the northwest corner of Washington State, Skagit Valley College is located 60 miles north of Seattle and 80 miles south of Vancouver, BC.  SVC was established in 1926 in Mount Vernon.  Operating as one college with several campuses and centers, SVC serves Skagit, Island and San Juan Counties with campuses in Mount Vernon and Oak Harbor, centers in Friday Harbor and Clinton, and a Marine Manufacturing and Technology Center in Anacortes.

    Find Us
    (360) 416-7794
    2405 East College Way
    Mount Vernon
    United States
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