Workforce Analyst

University of Miami
Miami, FL

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Employment Type
Full Time
Institution Type
Four-Year Institution
Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

Transforming Lives

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The Department of Patient Access has an exciting opportunity for a Full-Time Work Force Analyst to work on the UHealth Campus. The Work Force Analyst acts as the depository for information used by the management and leadership team when making decisions. This individual is responsible for understanding, utilizing and maintaining all onsite patient access KPI dashboards; analyzing and reviewing routine and ad-hoc reports as well as project level data analysis.


  • Provides information to management by assembling and summarizing data, preparing reports, making presentations of findings, analyses and recommendations

  • Prepares reports by collecting, analyzing, and summarizing information.

  • Examines and evaluates purpose and content of business reports to develop new, or improve existing format, use, and control: Reviews reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report.

  • Recommends establishment of new or modified reporting methods and procedures to improve report content and completeness of information.

  • May prepare and issue instructions concerning generation, completion, and distribution of reports according to new or revised practices, procedures, or policies of reports management.

  • Use computer databases, electronic spreadsheets, desktop publishing, word processing applications to manipulate, analyze, and present data.

  • Maintains all data system integrity and security according to department policies.

  • Responds to ad hoc requests from the Senior Executive Director and others for meetings and briefings and helps with communication needs.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.


  • Bachelor’s degree in relevant field required

  • Minimum 2- 5 years of related work experience required (i.e. data analysis, reporting, patient access, or revenue cycle experience)

Knowledge, Skills, and Abilities

  • Knowledge of Patient Access business operations, performance analysis, and development of business performance dashboards, scorecards and KPI's

  • Ability to process computer data and to format and generate reports.

  • Ability to create and edit charts and graphs.

  • Ability to create and edit presentations.

  • Proficiency in Microsoft Excel, Word and PowerPoint

  • Excellent written and verbal communication skills

  • Strong interpersonal skills; ability to collaborate well with others

  • Ability to implement quality management concepts into practice.

Any appropriate combination of relevant education, experience and/or certifications may be considered.


The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

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