Immunizations Customer Service Specialist (4722C), University Health Services - 34298 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Departmental Overview

UC Berkeley's University Health Services (UHS) is a comprehensive college health service providing fully accredited, primary medical care, counseling and psychological services, and innovative health promotion programs for students, faculty, and staff. UHS provides on-campus medical care and coordinates supplemental needs for off-campus care through a network of community specialists and hospitals. UHS manages the student health insurance and workers' compensation insurance programs.

Approximately 65,000 visits occur annually including Primary Care, Urgent Care, Occupational Health and Specialty Clinics. Services are designed to minimize the impact of illness, emotional distress and injury on studies and work. The Social Services (SOS) unit offers short-term counseling, groups, case management and nutrition services to the campus student population. Counseling staff consists of social workers who provide compassionate specialty counseling on a range of specific and highly sensitive topics. Coupled with health promotion and public health programs, UHS reaches all segments of the Berkeley campus community. Learn more about UHS by visiting uhs.berkeley.edu.

Application Review Date

The First Review Date for this job is: April 27, 2022.

Responsibilities

Customer Service

Respond to client and third party inquiries in person, via phone, email, help form, and secure message. Assess clients' needs and determine appropriate response to clients' concerns. Counsel/advise clients on how to submit compliance forms, receive services, find helpful tools and resources, understand campus systems related to compliance notification and navigate our electronic health records (EHR) messaging systems. Triage or redirect clients based on needs as appropriate. Update customer service tools, documents, and training materials as appropriate.

Clinic Assistance

Greets patients, verifies eligibility, registers patients, and enters information in EHR. Responds clearly and accurately to patients. Takes messages using EHR. Schedules/reschedules patient appointments, using computerized appointment system to maximize clinic efficiency. Demonstrates priority setting ability and organizational skills. Assists in maintaining smooth clinic operations and optimal patient flow: demonstrates initiative in carrying out duties. Directs or escorts patients as necessary. Assures that patients leaving the area have appropriate instructions, forms, and referral information.

Other Responsibilities

Review and verification of TB forms submitted online. Review of immunization form submissions as needed. Attends TB/Immunization Project Team meetings. Advises on customer services and communications resources and tools. May assist with simple website updates. Other duties as assigned.

Required Qualifications

Ability to multitask and handle frequent interruptions without compromising quality of work. Thorough knowledge in administrative procedures and processes including word processing, spreadsheet and database applications. Requires good verbal and written communication skills, active listening, critical thinking, multi-task and time management skills. Requires interpersonal and work leadership skills to provide guidance to other nonexempt personnel. Ability to organize, coordinate and complete projects effectively and within deadlines. Excellent customer service skills. Knowledge and experience using computer skills, medical terminology and experience with basic medical charting; knowledge of electronic medical records. Must be literate with computer applications for practice management, medical records and patient tracking. Must be able to work in a collaborative manner. Well-developed people skills and the ability to remain calm under pressure; demonstrated sensitivity to ethnic, culture and lifestyle diversity.

Professional Standards

Demonstrates responsibility and accountability for own practice. Respects rights of others. Establishes effective working relationships with other members of the health care team, patients and families. Demonstrates flexibility; accepts assignment willingly or discusses concerns with supervisor. Shares knowledge in a constructive manner. Coordinates and collaborates with other members of the team to meet unit/UHS goals. Demonstrates knowledge of and applies and/or ability to learn safety principles as identified by UHS. Seeks to improve skills and knowledge and meet job related goals. Demonstrates punctuality to work and required meetings. Maintains attendance and follows sick call-in policy as per UHS guidelines.

Communication

Respects and guards' confidentiality of patients and other staff members. Demonstrates courteous and service-oriented behavior at all times when interacting with patients, families and UHS staff. Recognizes interpersonal conflict and intervenes to promote resolution of conflict; deals with conflict on a one-to-one basis. Attends staff meetings and keeps abreast of current issues when not able to attend. Actively participates in discussion of problem identification and resolution. Requests and accepts constructive criticism.

Education

High school diploma or equivalent experience.

Preferred Qualifications

• Customer service experience, especially preferred in a health care setting.
• Interest/experience in public health, prevention or clinical care preferred.

Education/Training

• 1 or more years of customer service experience preferred.

Salary & Benefits

This position is a non-exempt, bi-weekly paid position. Hourly pay for this role is commensurate with experience within the range of $25.65 - $30.07 (Step 1.0 - Step 8.0). For information on the comprehensive benefits package offered by the University visit:

https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

How to Apply

Please submit your cover letter and resume as a single attachment when applying. Please upload the document in the Resume section, then skip the (optional) Cover Letter upload section.

Other Information

• This is a career, 100% full-time, 40-hours per week appointment, eligible for full UC benefits.
• This position is governed by the terms and conditions in the agreement for the Clerical & Allied Services Unit (CX) between the University of California and Teamsters Local 2010. The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/cx/index.html
• Your employment is dependent on obtaining and maintaining a credentialing clearance (if applicable), background clearance and medical clearance according to University Health Service policies.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Physical Exam

Employment is contingent upon passing a physical exam.

Mandated Reporter

This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:

https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct



To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=34298&PostingSeq=1





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