Instructional Technology ConsultantPosition Type:
EP - EHRA 12 mo leave earningUniversity Information:
UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.Primary Purpose of the Organizational Unit:
The Learning Technologies and Service Consulting group provides web and desktop application solutions to students, faculty, staff, classes, and departments to meet their instructional, research, and general technology needs. These services include developing documentation, education, and training programs to help ITS clients and ITS staff use supported applications, providing direct client support according to defined service levels, and participating in the prioritization, development, implementation, and management of application solutions according to client needs and ITS standards.Position Summary:
The Learning Technologies and Service Consulting group provides these services for all ITS-supported applications other than Enterprise-wide applications supported by MIS (e.g., Banner). The Learning Technologies and Service Consulting group collaborate with the Service Desk to identify and develop training, documentation, and application administration processes that will enable Service Desk staff to increase first-tier resolution for application questions.
The Learning Technology group is responsible for faculty training on the use of ITS-approved software that is deployed on campus. The Learning Technology group is also responsible for research and design of new and emerging academic software applications, media production, instructional design, and classroom technology training for campus use.
Learning Technology and Client Services is committed to delivering responsive, high-quality, customer-oriented services, and support that fosters a productive and stable instructional, research, and administrative operational environment for the students, faculty, and staff of UNCG. In support of this mission, provides the following services:Minimum Qualifications:
• Consulting, implementation, management, training, and support of selected instructional, research, and business software applications, including enterprise-wide learning, research, and office use technologies;
• Reliable internal and external ITS communication services, including web/mobile application development and support;
• Computer hardware and peripheral device support and installation;
• Training, consultation, and direct client assistance for use of technology at UNCG;
• Participation in campus-wide initiatives to assess and meet university information technology needs
• Support of UTLC and TIO initiatives
Special Instructions to Applicants:
- Entry-level with Masters or;
- Bachelors and 0-2 yrs experience or;
- Equivalent combination of education/experience
Applicants must complete and submit an electronic application for employment to be considered. The application must be completed in full detail for your qualifications to be considered.
Applicants are required to upload the following documents with their electronic application:
- Cover Letter
- List of References
Applicants are required to upload a list of references of at least three (3) professional references that includes:
Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.Recruitment Range:
- Company Name
- Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
- Email Address
- Contact Phone Number
Salary commensurate with experienceOrg #-Department:
Info Technology Services - 23101Job Open Date:
04/12/2022For Best Consideration Date:
04/25/2022Open Until Filled:
1.000Type of Appointment:
PermanentNumber of Months per Year:
ExemptPercentage Of Time:
Provides tier-2 support and consulting on ITS-approved software (i.e. Canvas, Zoom, Panopto, Respondus, Adobe, G-Suite, Office 365, etc.).Percentage Of Time:
Meets with faculty to determine pedagogical approach for implementing software in the classroom, based on best practices and ITS-approved software on campus.
Provides one-on-one and group consultation, guidance, and training to University constituents.Percentage Of Time:
Coordinates with appropriate stakeholders on most optimum method of training delivery.
Schedules opportunities to deliver training to campus faculty.
Develops instructional training to be delivered to campus faculty.
Creates supplementary resources to support training (e.g. documentation, videos, screen captures).
Technical SupportEssential Tasks:
Collaborates with cross-departmental technical and support contacts to ensure stable and improved services.Percentage Of Time:
Stays current on ITS-approved software updates on campus and supports software deployments as needed.
Provides support for computer classrooms and supports various LT websites.
Works with partners in the UTLC to extend faculty development to the university.
Research and DevelopmentEssential Tasks:
Performs research and development and testing of teaching and learning software and hardware.Physical Effort:
Provides support for new and emerging software identified by the Learning Technology group.
Hand Movement-Repetitive Motions - f, Reading - f, Writing - f, Hearing - f, Talking - f, Standing - o, Sitting - fWork Environment:
Inside - c