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Instructional Technology Consultant

University of North Carolina at Greensboro
Greensboro, NC

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Administrative Jobs
Technology, Instructional Technology & Design
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Position Number:


Functional Title:

Instructional Technology Consultant

Position Type:


Position Eclass:

EP - EHRA 12 mo leave earning

University Information:

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit:

The Learning Technologies and Service Consulting group provides web and desktop application solutions to students, faculty, staff, classes, and departments to meet their instructional, research, and general technology needs. These services include developing documentation, education, and training programs to help ITS clients and ITS staff use supported applications, providing direct client support according to defined service levels, and participating in the prioritization, development, implementation, and management of application solutions according to client needs and ITS standards.

The Learning Technologies and Service Consulting group provides these services for all ITS-supported applications other than Enterprise-wide applications supported by MIS (e.g., Banner). The Learning Technologies and Service Consulting group collaborate with the Service Desk to identify and develop training, documentation, and application administration processes that will enable Service Desk staff to increase first-tier resolution for application questions.

The Learning Technology group is responsible for faculty training on the use of ITS-approved software that is deployed on campus. The Learning Technology group is also responsible for research and design of new and emerging academic software applications, media production, instructional design, and classroom technology training for campus use.

Position Summary:

Learning Technology and Client Services is committed to delivering responsive, high-quality, customer-oriented services, and support that fosters a productive and stable instructional, research, and administrative operational environment for the students, faculty, and staff of UNCG. In support of this mission, provides the following services:

• Consulting, implementation, management, training, and support of selected instructional, research, and business software applications, including enterprise-wide learning, research, and office use technologies;
• Reliable internal and external ITS communication services, including web/mobile application development and support;
• Computer hardware and peripheral device support and installation;
• Training, consultation, and direct client assistance for use of technology at UNCG;
• Participation in campus-wide initiatives to assess and meet university information technology needs
• Support of UTLC and TIO initiatives

Minimum Qualifications:

  • Entry-level with Masters or;
  • Bachelors and 0-2 yrs experience or;
  • Equivalent combination of education/experience

Special Instructions to Applicants:

Applicants must complete and submit an electronic application for employment to be considered. The application must be completed in full detail for your qualifications to be considered.
Applicants are required to upload the following documents with their electronic application:

  • Resume
  • Cover Letter
  • List of References

Applicants are required to upload a list of references of at least three (3) professional references that includes:
  • Name
  • Company Name
  • Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
  • Email Address
  • Contact Phone Number

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Recruitment Range:

Salary commensurate with experience

Org #-Department:

Info Technology Services - 23101

Job Open Date:


For Best Consideration Date:


Open Until Filled:




Type of Appointment:


Number of Months per Year:




Percentage Of Time:


Key Responsibility:


Essential Tasks:

Provides tier-2 support and consulting on ITS-approved software (i.e. Canvas, Zoom, Panopto, Respondus, Adobe, G-Suite, Office 365, etc.).

Meets with faculty to determine pedagogical approach for implementing software in the classroom, based on best practices and ITS-approved software on campus.

Percentage Of Time:


Key Responsibility:


Essential Tasks:

Provides one-on-one and group consultation, guidance, and training to University constituents.

Coordinates with appropriate stakeholders on most optimum method of training delivery.

Schedules opportunities to deliver training to campus faculty.
Develops instructional training to be delivered to campus faculty.

Creates supplementary resources to support training (e.g. documentation, videos, screen captures).

Percentage Of Time:


Key Responsibility:

Technical Support

Essential Tasks:

Collaborates with cross-departmental technical and support contacts to ensure stable and improved services.

Stays current on ITS-approved software updates on campus and supports software deployments as needed.

Provides support for computer classrooms and supports various LT websites.

Works with partners in the UTLC to extend faculty development to the university.

Percentage Of Time:


Key Responsibility:

Research and Development

Essential Tasks:

Performs research and development and testing of teaching and learning software and hardware.

Provides support for new and emerging software identified by the Learning Technology group.

Physical Effort:

Hand Movement-Repetitive Motions - f, Reading - f, Writing - f, Hearing - f, Talking - f, Standing - o, Sitting - f

Work Environment:

Inside - c


UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make. 

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now:

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG’s slate of online programs has earned a top 10 ranking for affordability from

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation. 

UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.

Find Us
723 Kenilworth Street
United States
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