Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

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** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

The mission of Student Financial Aid is to provide the financial resources needed for enrollment by a socio-economically, ethnically, and geographically diverse student body. We are committed to helping students with an appetite for rigorous work and a dynamic community, as well as the ability to intellectually challenge our teacher-scholars and each other. We work to make it financially possible for students who are committed to philanthropy, service, friendliness, honor, and living Pro Humanitate to enroll at Wake Forest.

Wake Forest seeks to recruit and retain a diverse workforce to maintain the excellence of the University and to offer students richly varied disciplines, perspectives, and ways of knowing and learning.

Job Description

Reporting to the Director of Student Financial Aid, the Associate Director will

• Serve as a member of the Student Financial Aid leadership team.
• Direct and manage business processes and information systems within the Student Financial Aid (SFA) office
• Work to capitalize on the use of technology to support and enhance SFA business functions and support and enhance the objectives of the University’s Enrollment Management Division
• Serve as the primary administrator for the PowerFAIDS financial aid system to include release management, quality assurance, and testing.
• Maintain all SFA systems in compliance with federal and state regulations, as well as University policies and procedures
• Develop and maintain all internal and external data interfaces, data reporting, set-up, and maintenance of the PowerFAIDS financial aid management system.
• Manage integrations and data interfaces for all financial aid systems with the student information system, admission CRM, and other software systems used across campus.
• Serve as the Data Steward for SFA.
• Collaborate with colleagues in the Registrar’s Office, Student Financial Services, Admissions offices, and others to develop and implement innovative solutions to meet students’ needs.
• Evaluate business processes, make recommendations, and provide new solutions to increase efficiencies for the office.
• Provide leadership and management support to the financial aid team.
• Oversee a section of the undergraduate population for need-analysis and packaging
• Perform related duties and special projects as assigned

Education, Knowledge, Skills, Abilities:

• Bachelor’s degree
• Minimum of two (2) years of supervisory experience with knowledge of supervisory principles, practices, and techniques
• Extensive experience with computer software, word-processing, PowerPoint, Excel, and database programs.
• A demonstrated ability to work independently and in a team-based environment, manage conflicting priorities, and work under deadlines
• Excellent numeric reasoning ability
• Knowledge of accounting concepts as well as competence in Excel (mastery of Excel preferred)
• Strong proficiency in Microsoft Office (Word, Excel, Powerpoint) and Google suite of software applications
• Detail-oriented with organizational and problem-solving skills
• Able to demonstrate critical thinking and interpersonal, oral, and written communication skills
• Able to practice effective cross-cultural communication skills both verbally and in writing
• Willingness and ability to take initiative
• Able to handle sensitive information in a confidential manner
• Able to work well with all levels of employees, be flexible in nature, have sound judgment with an open and collaborative style that encourages teamwork and cooperation beyond the immediate team to the broader organization.

Preferred Qualifications:

• Five (5) or more years of progressively responsible experience in financial aid systems administration.
• Thorough knowledge of financial aid technology in a higher education setting; PowerFAIDS experience strongly preferred; Workday Student experience desired
• Excellent verbal and written communication skills with experience in making formal and informal presentations.

Additional Job Description

The Associate Director will perform most job duties in an office setting on the University campus in Winston-Salem, North Carolina. In an effort to de-densify campus, Student Financial Aid is currently operating on a rotating staff schedule working from home and on campus. This position will not offer a remote working option after campus operations return to normal operations. This position requires compliance with the university vaccination policy for new hires.

In furtherance of the University’s commitment to resuming operations in a manner consistent with or similar to how those operations were conducted prior to the pandemic, and in an effort to protect the health and safety of the campus community, all faculty and staff are required to be fully vaccinated with an FDA approved or authorized COVID-19 vaccine and an influenza vaccine. Faculty and staff with disabilities or sincerely held religious beliefs that preclude vaccination should contact Human Resources to request a reasonable accommodation.

Time Type Requirement

Full timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.