POSITION SUMMARY

The Student Success Manager at Pacific Oaks Center for Community and Social Impact (CCSI) provides leadership to the management of our Student Success programs. CCSI’s Student Success programs might operate with students and families in school districts, students in colleges and other community members. The Student Success Manager will work alongside community partners to ensure the fidelity of programs and their operations. They will also work to measure, evaluate and promote the outcomes of the varied Student Success Programs to increase sustainability. This is a grant-funded position.

ESSENTIAL JOB FUNCTIONS:

• Amplify CCSI’s Student Success programs efforts and impact through consistent communication and relationship building with external community partners.
• Facilitate and grow the impact of Student Success programming.
• Identify and evaluate Student Success program service gaps.
• Increase efficiencies in the operations of Student Success programming.
• Utilize strength-based paradigms to enhance program efficacy.
• Design innovations within the scope of student success.
• Implement practices and policies that address the disproportionality associated with student success.
• Support the success of new and existing programming housed in CCSI.
• Partner with school district and/or college and community leadership to amplify the benefits of program participation.
• Manage staff, student workers and/or interns as assigned.
• Perform other duties as assigned.

Is regular attendance an essential function? ☒ Yes ☐ No

ESSENTIAL KNOWLEDGE, SKILLS and ABILITIES:

• Ability to work cooperatively with diverse population of professionals, volunteers, community partners, family members, and youth.
• Have access to reliable transportation
• Attention to detail
• Able to prioritize tasks and meet deadlines
• Ability to maintain confidentiality
• Maintain a professional demeanor
• Ability to follow processes and take direction
• Ability to provide exemplary customer service with a wide variety of individuals
• Ability to maintain a positive attitude

POSITION QUALIFICATIONS:

• Bachelor's degree in a related field. Master’s degree preferred.
• Two years of related work experience
• Superior written and oral communication skills.
• Proficient computer skills; proficient in MS Office Suite
• Commitment to support the mission of Pacific Oaks College
• Must be able to work occasional evenings and weekends.
• Ability to work both independently and on a team.
• Access to reliable transportation

TYPICAL WORKING CONDITIONS (Describe environment including exposure to heat, cold, fumes, etc.)

• Office environment; typically, 70 degrees
• Noise level is usually quiet to moderately noisy while in the office

EQUIPMENT USED: (List all manual and automated equipment used in the course of performing essential functions.)

• Frequent use of computer/laptop
• Calculator/10-key
• Telephone
• Copier, scanner and fax machines

ESSENTIAL PHYSICAL & MENTAL TASKS: (Check all that apply):

Physical Demands:

☒ Standing ☒ Lifting: 20 Lbs. ☒ Pushing/Pulling: 20 lbs. ☒Driving

☒ Walking ☒ Carrying ☒ Hearing ☒ Speaking

☒Reaching ☒ Writing ☐ Squatting/Kneeling ☒ Seeing

☐ Climbing ☒ Pushing ☒ Other: Typing

Physical Environment - Exposed to:

☒Noise ☒ Heat/Cold ☐ Fumes/Gases ☐ Human Tissue/Fluids

☐ Chemicals ☐ Carcinogens ☐ Dirt ☐ Animal Tissue/Fluids

☐ Toxic Chemicals ☐ Radiation ☐ Biohazardous Material

☐Other:

Mental Demands:

☒ Reading ☒ Frequent Interruptions ☒ Periods of Concentrated Attention

☒ Detailed Work ☒ Irregular Work Schedule ☒Frequent Contact with People

☒ Frequent Deadlines ☐Other:

☒ Multiple Concurrent Tasks

TRAVEL: (% of total time): Up to 50% of total time

ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job:

The noise level in the work environment is usually quite to moderately noisy while in the office. The office temperature about 70 degrees.

DECISION MAKING:

The position is governed by the policies of Pacific Oaks, along with established procedures for the department. Independent judgment is required in the supervision of personnel as well as in the carrying out of the department's strategic goals and budget management.

Pacific Oaks offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of diversity and social justice. Some of our key benefits include: generous paid time-off, medical, vision, and dental coverage, company-paid life and disability insurance, 403b with employer contribution, multiple flexible spending accounts (FSA), tuition discount, and other perks.

Pacific Oaks is an affiliate of TCS Education System. To apply for this position or others, visit our Careers’ Page at: www.pacificoaks.edu

Pacific Oaks participates in E-Verify and verifies identity and employment eligibility of all persons hired.
 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Pacific Oaks offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.