IRIS Business Analyst, Department of Technology Solutions

Job Details

IRIS Business Analyst, Department of Technology Solutions
Pay Grade MR09

The IRIS Administrative Support Office of the University of Tennessee is seeking a qualified individual to fill the role of IRIS Business Analyst. This position works as part of the IRIS team that is responsible for the security, documentation, help desk, training and other support for the University's enterprise-wide software solutions which impact employees throughout the University of Tennessee statewide system.


    Provision, remove, edit, and monitor user access to the IRIS system.Monitor the shared IRIS security inbox and work with campus contacts to resolve issues.Create and edit end-user roles.Monitor system logs and custom audit reports for system integrity.Execute workflow monitoring transactions to address bottlenecks, errors, work-item duplication, etc.Engage with work items routed to the Security Administrators due to various reasons (terminations, transfers, etc.) and work with campus contacts to determine the actions required for resolution.Provide customer support to end users of the Enterprise-Wide Software Systems via email, phone, and TeamDynamix (TDX) ticketing software system.Update the status of requests in the Help Desk email account and TDX ticketing software system.Research and analyze business functionality of the University's new and existing software systems and related components, including upgrades and reported problems.Develop and implement testing scenarios to ensure software systems function as expected after implementation of enhancements and upgrades; develop potential solutions if the functionality does not work as anticipated.Participate in the research, testing, and implementation of the University's new ERP system.Perform other duties as assigned.

Required Qualifications:

    Associate Degree in a computer, communications, or business-related field and one year of related experience, or an equivalent combination of experience, training, and education.
Preferred Qualifications:

    Bachelor's Degree in a computer, communications, or business-related fieldExperience applying change management skills and practices for a large-scale software implementationExperience supporting ERP software systems Experience working in Higher Ed
Knowledge, Skills, and Abilities:

    Knowledge of cloud based software systemsComputer skillsCustomer Service skillsStrong communication skills (written and oral)Conscientious attention to detailAbility to multi-task and learn and use multiple software programs at one timeAbility to troubleshoot issues via phone or email and communicate with employees from diverse backgrounds of computer knowledgeAbility to thoroughly document processesAbility to work in a team environment, where individual sacrifices are made to reach team goals and deadlines

For full consideration, applicant information should attach a cover letter, resume and list of references.

Job: Information Technology Professional
Primary Location: US-Tennessee-knoxville
Organization: Ut Department Of Technology Solutions
Schedule: Full-time
Job Posting: Apr 6, 2022, 9:54:08 AM


Working at The University of Tennessee, Knoxville

Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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