Description
University of Colorado | CU Anschutz Medical Campus

School of Medicine, Department of Pediatrics, Kempe Center for the Prevention and Treatment of Child Abuse and Neglect 

Learner Experience Coordinator (Program Assistant I)

Position #00795619 – Requisition #25479

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date.  Information regarding this requirement, and exemptions can be found at:

Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2

Denver: https://www.ucdenver.edu/coronavirus

Exemptions vary by campus location/department.

Campus/Unit-Specific Exemptions:

Anschutz Campus – Exemptions are allowed for medical or religious reasons.Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.Consolidated/Central Services Administration – Will follow Anschutz policy on exemptions.

The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

School of Medicine, Department of Pediatrics, Kempe Center for the Prevention and Treatment of Child Abuse and Neglect has openings for four full-time University Staff (unclassified) Learner Experience Coordinator (Program Assistant I) positions.

The University of Colorado Anschutz Medical Campus is a world-class medical destination at the forefront of transformative science, medicine, education and patient care. The campus encompasses the University of Colorado health professional schools, more than 60 centers and institutes, and two nationally ranked independent hospitals - UCHealth University of Colorado Hospital and Children's Hospital Colorado - that treat more than two million adult and pediatric patients each year. Innovative, interconnected and highly collaborative, the University of Colorado Anschutz Medical Campus delivers life-changing treatments, patient care and professional training and conducts world-renowned research fueled by over $650 million in research grants. For more information, visit www.cuanschutz.edu.

Description of Occupational Work:

This class series uses two levels in the Professional Services Occupational Group and identifies positions which perform technical support and/or office manager work for the majority of the assignment. Technical support work involves assisting an administrator or other professional by applying knowledge of and/or interpreting basic principles, rules, regulations, policies, precedents, other guidelines, and objectives specific to a program or professional subject area to resolve problems, answer questions and provide information, and/or advise others on technical program issues or matters. Office manager work in this series involves organizing and establishing work processes to ensure the delivery of program services and implement guidelines and objectives prescribed by management and which pertain to a program or professional subject area. Positions in this series make decisions on behalf of an administrator or other professional staff member and serve to commit the administrator or professional to specific action. Due to the nature of the technical work contemplated in this series, if it is not performed by a position in this series, it would revert to a position in a professional class in order to be accomplished.

Technical support and/or office manager positions are involved in a variety of activities such as: assisting management by applying precedents, interpreting and/or explaining program specific policies, processes, and other guidelines; conducting studies to analyze program issues and/or address management concerns related to program operations; preparing reports of findings which include solutions; analyzing, evaluating, developing, and implementing work processes to achieve program efficiencies and deliver needed services effectively; organizing and establishing work processes to provide support to management, ensure the delivery of designated services, and implement rules, regulations, policies, and other guidelines as prescribed by management to achieve program objectives; meeting with and advising clientele to resolve conflicts with and/or interpretations of rules, regulations, policies, and processes; researching, and reporting technical data on program activities, and preparing responses to program specific questions.

Activities also include relieving an administrator of technical budget detail matters, such as: estimating/forecasting budget needs; preparing budget documents; overseeing compliance with budget guidelines; recommending adjustments to remain within overall budget limitations; and interpreting budget materials, guidelines, and processes. Other activities include: establishing and negotiating contracts with suppliers; determining the content of technical publications describing program operations; serving as the primary liaison between a work unit, staff, and program clientele by interpreting rules, regulations, policies, and other guidelines; and performing other comparable tasks which require applying knowledge of and/or interpreting basic principles, practices, rules, regulations,

Concept of Class:

This class describes the first level of program assistant where positions perform technical support and/or office management duties as described under the Description of Occupational Work section above. Work involves making decisions within established technical work processes related to a program or professional subject area and interpreting program specific guidelines to resolve problems, answer questions, and/or advise others on specific program issues or matters.

Nature of Work:

The University of Colorado Denver - Anschutz Medical Campus is seeking applications for a Learner Experience Coordinator. This full-time University Staff position will support the Kempe Center for the Prevention of Child Abuse and Neglect.

Kempe is a world leader in the prevention and treatment of child abuse and neglect. We bring together leading research and treatment professionals, policy makers and community members to make sure every child has the opportunity to develop and grow in a safe, healthy, and nurturing environment.

Description of Program:

In 2013 the State of Colorado Department of Human Services (CDHS), selected the Kempe Center for the Prevention and Treatment of Child Abuse and Neglect to serve as the Central Management Organization (CMO) for Colorado’s Child Welfare Training System (CWTS). The mission of the CWTS is to provide strengths-based, family-focused, child-centered, culturally responsive, competency-driven learning opportunities for Colorado’s child welfare workforce, by delivering a multitude of learning experiences, covering specialized topics for caseworkers, supervisors, case aides, foster parents and other child and family serving personnel.

Reporting to the Child Welfare Training System (CWTS) leadership, and as part of the CWTS team, the Learner Experience Coordinator will ensure successful learning delivery by providing support and coordination to CWTS’s internal and external customers before, during and after training. This includes planning, organizing, and executing all training related logistics.

Examples of Work Performed:

• Outreach to learners to ensure a positive and seamless learning experience.
• Support learners via the Help Desk (a direct line and a ticketing system). Answer questions, requests and troubleshoot.
• Maintain accurate documentation in the support ticketing system.
• Create and distribute job aids for learners to assist in ease of access and utilization for the Learning Management System (LMS).
• Troubleshoot issues and implement solutions to CQI within the LMS.
• Assist the support/LMS administrator to maintain LMS data integrity by interfacing with users and correcting profile errors.
• Schedule, change/reschedule delivery requests in the LMS.
• Provide support and service to varying programs and team members.
• Assist leadership with scheduling events, managing, and recording meeting minutes.  
• Provide technical assistance to learning deliveries. 
• Work effectively within a team and with other coordinators to ensure overall project needs are successfully met.
• Provides internal and external support utilizing multiple systems (Wrike, Microsoft Teams, LMS, etc.).

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Qualifications
Minimum Qualifications:

• High school diploma or equivalent.
• Four years of experience in an occupational field related to the work assigned to the position.

Substitution: Appropriate education will substitute for the required experience on a year-for-year basis.

Required: Applicants must meet minimum qualifications at the time of hire.

Conditions of Employment:

Must be willing and able to pass a complete criminal background checkMust be willing and able to pass a 10-panel drug test

Preferred Qualifications:

A bachelor’s degree in business or related field from an accredited institution or 4 or more years’ experience in learning logistics support.2 years of experience with Microsoft Office Suite software.1-2 years of experience with a learning management system.1-2 years of experience interacting with customers and clients.1-2 years of experience problem solving through troubleshooting.

Required Competencies:

Ability to work courteously and effectively with co-workers, customers, and stakeholders, in team and individual settings.Ability to proofread and edit documents.Demonstrated excellent verbal and written communication skills.Highly skilled in multitasking and detail-oriented.Strengths-based and solution focused in all thinking, language, and interactions.Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.Outstanding customer service skills.Demonstrated commitment and leadership ability to advance diversity and inclusion.Ability to coordinate multiple calendars in scheduling.Competent in copying, collating, and binding.Organized in filing and document management/organization.Experience in event coordinationAbility to perform internet research

Salary and Benefits:

The salary range (or hiring range) for this position has been established at $49,104 to $59,196.  

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

Diversity and Equity:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu.

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community, and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Job Category: Professional Support Services
Primary Location: Aurora
Schedule: Full-time
Posting Date: Apr 6, 2022
Unposting Date: Ongoing