COVID Case Manager

Job Details

Position Number:


Functional Title:

COVID Case Manager

Position Type:

Temporary Staff

Position Eclass:

ST - SHRA Temp Hourly

University Information:

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit:

The mission of Student Health Services is to provide collaborative health care
designed to empower students to develop lifelong skills that enhance their physical,
psychological, and wellness status in an inclusive and affirming environment.
Student Health Services:
• Provides student-centered, medical, counseling, and health promotion services
which are affordable and accessible
• Utilizes a multidisciplinary and collaborative approach to wellness and health care
• Provides an environment of inclusion, respect, and appreciation of diversity
• Promotes professional excellence, responsiveness, and ethical practice
• Is committed to the support of the educational, research, and service missions of
the University

Position Summary:

UNCG is working closely with the Guilford County Health Department to assist with COVID case investigations, contact tracing, and implementing protective measures (isolation and quarantine). UNCG is responsible for these activities for its students and employees who are either diagnosed at Student Health Services or who self-report to the University.
Case Management is used by public health to prevent the spread of infectious diseases. This includes identification and follows up case management activities for positive COVID-19
cases, close contacts of positive COVID-19 cases, and symptomatic cases.

Case management activities include a range of functions that are dependent on the type of
case involved. Multiple variables in each case drive case management activities which
require independent judgment and flexibility in determining the nature of cases and
subsequent follow-up functions. These can include:

• Answering generic questions about COVID-19 and guidelines from CDC, NC DHHS, Guilford
County Dept. of Health, and UNCG
• Assessment of information received from faculty, staff, and students
• Notifying close contacts of potential exposure
• Determination of the need for isolation or quarantine
• Confirming the location of isolation/quarantine
• Determining whether medical care is needed (in conjunction with support clinical personnel)
• Making arrangements for on-campus isolation/quarantine and transportation
• Answering questions about COVID-19 and CDC/DHHS recommendations
• Connecting students, faculty, or staff with services they might need during
• Determining release from isolation/quarantine
Required SkillsCase Managers for infectious diseases are typically people with a background in public health or healthcare. Such education or experience is not necessary for COVID case managers;however, you do need to have some specific contact tracing skills and competencies to succeed in the role. Many of them are transferable skills that are useful across different professions.
Required TrainingCase managers are required to complete the following training as a part of the onboarding process:

  1. John Hopkins Contact Tracing Course
  2. General technology training (computer applications and Teams phone system)
  3. UNCG Contact Tracing Program (VEOCI)

Time Dedication/ResponsibilitiesThe position is full-time 1.0 FTE, 40 hours/week. The caseload for case management
fluctuates from day to day; however, peak times are typically from 10 AM to 6 PM,
including the weekends. We are in need of case managers both during the week and on the

Minimum Qualifications:


Preferred Qualifications:

Communication and Interpersonal SkillsYou should be adept at effective oral and written communication. As you will be talking to individuals with diverse backgrounds and in different situations, you need to be able to adapt your communication style accordingly. In general, you need to make sure that you’re getting your point across to the people you’re speaking to and that your message is clear enough to be understood.PersuasivenessBesides being an effective communicator, you also need to be persuasive to be a successful case manager. You often have to speak with people who are unwilling to answer questions, give you information, or comply with isolation/quarantine rules. People with good persuasion skills are not pushy or confrontational, instead, they develop a rapport with the people they talk to. Rather than being overbearing, persuasive people are active listeners, they ask a lot of questions and acknowledge the other side’s point of view.EmpathyWhen you’re in daily contact with people who have contracted an infectious disease or maybe close contacts, you need to be, above all, empathetic. These people will have a wide range of feelings – from anger and being wronged to fear and helplessness.As a COVID case manager, you need to be good at anticipating what the person that you’re talking to feels like and making them feel comfortable and at ease. During a conversation, you focus on building trust with the person. That’s how you gain valuable insights and the information you’re looking for. Essentially, high levels of empathy make you a suitable candidate for a case manager role.Organizational SkillsWorking as a case manager involves extensive data management, working with comprehensive information and documentation from case interviews. You also need to track and follow multiple cases through to completion. At the same time, you should be able to look for improvements and implement adjustments to the process.Critical ThinkingCase management is often likened to detective work. Your goal is to get to the bottom of each case, meaning that you ask the right questions and assess the information you’ve collected to successfully assist people exposed to the virus. Furthermore, you should have natural curiosity and inquisitiveness to thrive in the case manager role. Uncovering the details of every case often means having to think outside the box to gain a new perspective on the problem. You consider different ways and methods to achieve the desired outcome.Strong Work EthicIt requires a strong work ethic to be a case manager. Work ethic is much more than the willingness to work in shifts. It is essentially your readiness to perform your job to the best of your ability and the moral principles that you use to guide you in your work life.ConfidentialityAs a case manager, you gather and work with personal and confidential information like their health status. It is vital that you can handle this data with discretion and professionalism regardless of who you’re talking to. People are often unwilling to answer questions that they consider personal and intrusive. And it’s up to you to convince them of your trustworthiness and that you will handle their data with care.Technology/Computer ProficiencyThe case managing process developed at UNCG is facilitated through an emergency management software application customized to perform case management functions to be successful at case management, you must be proficient in using a computer, computer applications, and the Teams telephone system.
Training will be provided.

Recruitment Range:


Org #-Department:

Student Health Services - 44604

Job Open Date:


Open Until Filled:




Type of Appointment:


Number of Months per Year:




Physical Effort:

Hand Movement-Repetitive Motions, Hand Movement-Grasping, Holding, Reading, Writing, Hearing, Talking, Sitting


UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make. 

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now:

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG’s slate of online programs has earned a top 10 ranking for affordability from

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation. 

UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.

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723 Kenilworth Street
United States

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