Position Number:

T99872

Functional Title:

COVID Case Manager

Position Type:

Temporary Staff

Position Eclass:

ST - SHRA Temp Hourly

University Information:

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit:

The mission of Student Health Services is to provide collaborative health care
designed to empower students to develop lifelong skills that enhance their physical,
psychological, and wellness status in an inclusive and affirming environment.
Student Health Services:
• Provides student-centered, medical, counseling, and health promotion services
which are affordable and accessible
• Utilizes a multidisciplinary and collaborative approach to wellness and health care
• Provides an environment of inclusion, respect, and appreciation of diversity
• Promotes professional excellence, responsiveness, and ethical practice
• Is committed to the support of the educational, research, and service missions of
the University

Position Summary:

UNCG is working closely with the Guilford County Health Department to assist with COVID case investigations, contact tracing, and implementing protective measures (isolation and quarantine). UNCG is responsible for these activities for its students and employees who are either diagnosed at Student Health Services or who self-report to the University.
Case Management is used by public health to prevent the spread of infectious diseases. This includes identification and follows up case management activities for positive COVID-19
cases, close contacts of positive COVID-19 cases, and symptomatic cases.

Case management activities include a range of functions that are dependent on the type of
case involved. Multiple variables in each case drive case management activities which
require independent judgment and flexibility in determining the nature of cases and
subsequent follow-up functions. These can include:

• Answering generic questions about COVID-19 and guidelines from CDC, NC DHHS, Guilford
County Dept. of Health, and UNCG
• Assessment of information received from faculty, staff, and students
• Notifying close contacts of potential exposure
• Determination of the need for isolation or quarantine
• Confirming the location of isolation/quarantine
• Determining whether medical care is needed (in conjunction with support clinical personnel)
• Making arrangements for on-campus isolation/quarantine and transportation
• Answering questions about COVID-19 and CDC/DHHS recommendations
• Connecting students, faculty, or staff with services they might need during
isolation/quarantine
• Determining release from isolation/quarantine
Required SkillsCase Managers for infectious diseases are typically people with a background in public health or healthcare. Such education or experience is not necessary for COVID case managers;however, you do need to have some specific contact tracing skills and competencies to succeed in the role. Many of them are transferable skills that are useful across different professions.
Required TrainingCase managers are required to complete the following training as a part of the onboarding process:

1. John Hopkins Contact Tracing Course
2. General technology training (computer applications and Teams phone system)
3. UNCG Contact Tracing Program (VEOCI)

Time Dedication/ResponsibilitiesThe position is full-time 1.0 FTE, 40 hours/week. The caseload for case management
fluctuates from day to day; however, peak times are typically from 10 AM to 6 PM,
including the weekends. We are in need of case managers both during the week and on the
weekends.

Minimum Qualifications:

HIGH SCHOOL DIPLOMA OR EQUIVALENCY AND ONE YEAR OF RELATED
OFFICE EXPERIENCE; OR EQUIVALENT COMBINATION OF TRAINING AND
EXPERIENCE.

Preferred Qualifications:

Communication and Interpersonal SkillsYou should be adept at effective oral and written communication. As you will be talking to individuals with diverse backgrounds and in different situations, you need to be able to adapt your communication style accordingly. In general, you need to make sure that you’re getting your point across to the people you’re speaking to and that your message is clear enough to be understood.PersuasivenessBesides being an effective communicator, you also need to be persuasive to be a successful case manager. You often have to speak with people who are unwilling to answer questions, give you information, or comply with isolation/quarantine rules. People with good persuasion skills are not pushy or confrontational, instead, they develop a rapport with the people they talk to. Rather than being overbearing, persuasive people are active listeners, they ask a lot of questions and acknowledge the other side’s point of view.EmpathyWhen you’re in daily contact with people who have contracted an infectious disease or maybe close contacts, you need to be, above all, empathetic. These people will have a wide range of feelings – from anger and being wronged to fear and helplessness.As a COVID case manager, you need to be good at anticipating what the person that you’re talking to feels like and making them feel comfortable and at ease. During a conversation, you focus on building trust with the person. That’s how you gain valuable insights and the information you’re looking for. Essentially, high levels of empathy make you a suitable candidate for a case manager role.Organizational SkillsWorking as a case manager involves extensive data management, working with comprehensive information and documentation from case interviews. You also need to track and follow multiple cases through to completion. At the same time, you should be able to look for improvements and implement adjustments to the process.Critical ThinkingCase management is often likened to detective work. Your goal is to get to the bottom of each case, meaning that you ask the right questions and assess the information you’ve collected to successfully assist people exposed to the virus. Furthermore, you should have natural curiosity and inquisitiveness to thrive in the case manager role. Uncovering the details of every case often means having to think outside the box to gain a new perspective on the problem. You consider different ways and methods to achieve the desired outcome.Strong Work EthicIt requires a strong work ethic to be a case manager. Work ethic is much more than the willingness to work in shifts. It is essentially your readiness to perform your job to the best of your ability and the moral principles that you use to guide you in your work life.ConfidentialityAs a case manager, you gather and work with personal and confidential information like their health status. It is vital that you can handle this data with discretion and professionalism regardless of who you’re talking to. People are often unwilling to answer questions that they consider personal and intrusive. And it’s up to you to convince them of your trustworthiness and that you will handle their data with care.Technology/Computer ProficiencyThe case managing process developed at UNCG is facilitated through an emergency management software application customized to perform case management functions to be successful at case management, you must be proficient in using a computer, computer applications, and the Teams telephone system.
Training will be provided.

Recruitment Range:

$15-20/hr

Org #-Department:

Student Health Services - 44604

Job Open Date:

10/01/2021

Open Until Filled:

Yes

FTE:

1.000

Type of Appointment:

Temporary

Number of Months per Year:

11

FLSA:

Non-Exempt

Physical Effort:

Hand Movement-Repetitive Motions, Hand Movement-Grasping, Holding, Reading, Writing, Hearing, Talking, Sitting