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Internal Communications Coordinator

The University of Tennessee, Knoxville
Knoxville, TN

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Administrative Jobs
Institutional & Business Affairs, Communications & Marketing
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Internal Communications Coordinator

The Office of Communications and Marketing at the University of Tennessee, Knoxville, seeks applications and nominations for the position of Internal Communications Coordinator. The of Internal Communications Coordinator is a member of News and Information team within the Office of Communications and Marketing. The News and Information team works to promote and protect the brand of the University of Tennessee, Knoxville, in a two-fold approach: critical communications and strategic storytelling.

The Internal Communications Coordinator supports the creation, planning, implementation, assessment, and monitoring of various internal communication channels and platforms. The person in this role is a strategic communicator who collaborates with a wide variety of campus partners to evaluate their priorities, gather information, manage the internal content plan and calendar, and develop effective communications for internal audiences, particularly employees.

UT is the state’s flagship research university, a campus of choice for outstanding undergraduates, and a premier graduate institution. As a land-grant university, the institution fulfills its access mission through a commitment to excellence in learning, scholarship, and engagement.

The Office of Communications and Marketing is dedicated to advancing the university’s reputation. Staff members support the institution’s mission and goals, promote its successes and achievements, inform and engage its stakeholders, and ensure the integrity of its brand. We craft audience-focused communications based on data, best-practices, and emerging trends. The division employs more than 50 full-time professionals across several cross-functional teams—Creative, Digital, Marketing, News, Special Events, Video, and WUOT 91.9FM.


Internal communication tools management

  • Creates, monitors and manages internal communications tools (i.e. intranet, emails, campus events calendar, etc.)
  • Supports institutional launch, content for and maintenance of intranet to create an interactive, centralized, robust internal communications experience for employees Evaluates the needs of internal audiences and organizes channels to best match those needs in order to reach broader business objectives Defines metrics that track and analyze intranet performance and adjusts internal communications strategy as neededEvaluates audience needs in order to improve effectiveness of communicationsCo-manages university listservs and opt-in content
Internal content planning, development, implementation and evaluation

  • Oversees and manages an internal content calendar, in conjunction with the overall communications team calendar
  • Collaborates on creating proactive internal materials and messages from a variety of stakeholders across campusBy leveraging relationships with campus partners, collects content and determines the best vehicle for distribution
  • Monitors metrics and trends to analyze the impact and effectiveness of efforts and pivots strategy if/when needed
  • Monitors general news email account and responds to questions, complaints and requests in a helpful, timely fashion
  • Liaises with campus partners for internal communications questions and counsel related to best practices
  • Serves as member of campus data request team
Issues management

    Works with critical communications team to coordinate and disseminate emergency communication to internal and external stakeholders as needed

  • Researches and stays current with trends and best practices in internal communications
  • Provides on-call support
  • Other duties as assigned
Knowledge, Skills, and Abilities

  • Demonstrated writing, editing, verbal communication, and interpersonal skills
  • Ability to develop internal communication strategies Organizational skills sufficient to plan and manage multiple, time-sensitive internal communications projectsAbility to work and communicate effectively with cross-functional teams and stakeholders Meets deadlinesRepresents the university in a professional mannerInteracts well with campus partners, office staff, and UT administratorsProvides and is receptive to feedback and constructive criticismWorks independently and in a group settingDesire to protect and promote the university's reputation

  • Bachelor’s degree in journalism, communications, public relations, or related field required
  • 4+ years of progressive experience as a communications specialist with proven experience required

The market range for this position is MR10. Hiring salary is dependent on qualifications and experience.


The university offers a highly competitive benefits package that includes health insurance and retirement plans through the State of Tennessee, generous annual and sick leave accruals, longevity pay, tuition waivers and discounts, discounted athletics tickets, and more.

Application Process

A review of all applications will begin immediately and continue until position is filled. For full consideration, applicants must apply electronically through Taleo and submit a cover letter, resume, and the names, addresses and phone numbers of three references.


Job: Other Professional
Primary Location: US-Tennessee-knoxville
Organization: News And Information
Schedule: Full-time
Job Posting: Jun 7, 2022, 1:12:52 PM


Working at The University of Tennessee, Knoxville

Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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