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Director of User Experience - 501696

University of Richmond
Richmond, USA, Virginia
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Job Details


The Director of User Experience defines, builds and manages the user interface(s) of the University of Richmond's web/mobile platform and integrated online communications. The manager co- defines and executes user interface application development for University Web sites/mobile web/apps, conceptualizes and architects user interfaces, and develops client-side and server- side code. The manager performs their role within the strategic vision, technology constraints, infrastructure design, guidelines, best practices and architectures defined both by University Communications and Web Services.


Lead Programmer
  • Serve as lead programmer for the front end of the web ecosystem, utilizing expertise in PHP, JavaScript, HTML, CSS, XML, etc., to conceptualize, architect, program, and develop the university's integrated and responsive web/mobile user interfaces
  • Ensure the day-to-day work of the University Communications design/development team integrates with technical aspects of the university's user interface, ensuring online designs support technical goals
  • Conceptualize, design, and architect key corresponding client-side code and server-side code (PHP) in coordination with Web Services
  • Co-lead the conceptualization and delivery of future state Web infrastructure to support next-generation web platforms
  • Co-lead the initiative to better utilize emerging best practices and technologies throughout the University's web platform
  • Work with the AVP for Communications and the Director of Web Services to ensure agreement on all technical decisions, designs, and development so that work that spans Communications and Web Services meets all standards, best practices, security and risk parameters, and other attributes
Web Application Development
  • Lead the definition, development, implementation and maintenance of custom web applications and immersive, leading-edge experiences (such as augmented reality and/or virtual reality), particularly for key constituent touch points such as student recruitment, alumni relations,
  • Define software objectives by analyzing user requirements; envision system features and functionality
  • Identify and incorporate leading edge approaches and best practices, including the adoption and usage of data visualization and immersive technologies
  • Responsible for prototyping, coding, testing, debugging, documenting, implementing, and maintaining moderate to complex web-based applications
  • Co-define and lead the execution of the University's mobile and app development strategy
Marketing/Brand Optimization
  • Work with the AVP of Communications to identify ways web/digital technology can drive communications- and marketing-related goals around key university initiatives
  • Utilize Google Analytics data to make recommendations to the AVP of Communications and the Director of Digital Engagement to increase content visibility and impact
  • Partner with the AVP of Communications and the Director of Digital Engagement to optimize website content according to Search Engine Optimization (SEO) best practices
Testing, Standards and Policies
  • Co-manage user testing and analytics processes to continually improve the University's overall online presence
  • Co-manage the University's web and online media standards, ensuring they adhere to industry best practices
  • Partner with Web Services to develop, implement and maintain the University's web- based technical, development, and usability standards
  • Manage technical contractors, vendors, and student workers as necessary by assigning projects and providing guidance
  • Other duties as determined by the AVP of Communications


  • Comprehensive knowledge of JavaScript, PHP, XML, HTML/XHTML, CSS,
  • Comprehensive knowledge of best practices in Web site design, including responsive design, search engine optimization, W3C compliance, WCAG 2.0 Section 508 accessibility standards, social media optimization
  • Comprehensive knowledge of RESTful/AJAX programming best practices, including web data storage, retrieval, and mash-up techniques (i.e. RSS, JSON)
  • Thorough knowledge of source code versioning techniques (GIT preferred) and software development environments including virtual machines
  • Thorough knowledge of data APIs (Google, Facebook, Salesforce, Brightcove, Twitter, Blackbaud, etc.), social networking systems and other modern web communication technologies
  • Thorough knowledge of server security and secure coding practices
  • Thorough knowledge of Adobe Photoshop and basic audio/visual software packages
  • Thorough knowledge of native app development, debugging and deployment, with specific program knowledge including Xcode, iOS SDK, and Android SDK
  • Thorough knowledge of data visualization approaches and tools. Angular and React knowledge/experience preferred.
  • Demonstrated knowledge of immersive web technologies, including leading 3D animation tools and WebGL components
  • Ability to develop for and in iOS and Android environments
  • Demonstrated understanding of utilizing web-based infrastructure to facilitate business process


  • Bachelor's degree in computer science, communications, marketing or related field
  • Minimum of five years of web development and programming experience
  • Equivalent combination of education and related work experience


  • Full-time, exempt position
  • Monday - Friday, 8:30 a.m. - 5:00 p.m.; 38.75 hrs./week

Pay Grade 9 (Hiring Range $68,671.00 to $94,423.00 annually)


Working at University of Richmond

Founded in 1830, the University of Richmond is one of America's premier private universities. The University blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions. A nationally ranked liberal arts university, Richmond offers a unique combination of undergraduate and graduate programs through its schools of arts and sciencesbusinessleadership studieslaw, and continuing studies. The 350-acre suburban campus, including a 10-acre lake, is consistently cited by The Princeton Review as one of the most beautiful campuses in the nation.

With approximately 3,000 undergraduate students, Richmond offers 55 majors, 42 minors, and 12 concentrations at the bachelor's level. Graduate students can choose from six master's degrees programs, an MBA program, a juris doctorate, and six dual-degree programs in law. Continuing studies options include programs at the associate, bachelor, and master levels, in addition to numerous non-credit offerings.

Richmond faculty members are outstanding leaders in their fields. Of the 312 full-time faculty at the University, 98 percent hold doctorate or terminal degrees. Richmond has a student-faculty ratio of 9:1, with zero classes taught by teaching assistants. Our faculty members are in the classrooms and the labs, working closely with students to maximize their educational experiences.

U.S. News & World Report ranked Richmond one of the best liberal arts universities in the nation and in the top 35 for undergraduate research. BusinessWeek ranked The Robins School of Business in the top 20 nationally and fourth for academic quality, as well as among the top 15 part-time MBA programs. Kiplinger’s Personal Finance magazine named Richmond in the top 25 for best value among private colleges and universities

As locals like to say, Richmond is "easy to love" because of its rich history, stunning architecture, natural beauty and quality of life. It's been named one of the top cities in which to live and work by numerous national sources, including Forbes magazine. As the capital of Virginia, Richmond is home to the state legislature, a growing number of Fortune 500 companies and industries ranging from finance to agriculture. In fact, Forbes also recently ranked Richmond as the sixth best city to get a job in the U.S. Nearly one million people live in the Greater Richmond region and enjoy an array of cultural opportunities including 35 museums; numerous theatre companies; a symphony, a ballet and an opera; a thriving public forum; three professional, minor-league sports teams; a coliseum for major concerts and sporting events; and much more. Located just 100 miles south of Washington, D.C., Richmond is only 90 minutes from Virginia's beaches and 90 minutes from the spectacular Blue Ridge Mountains.

UR is committed to developing a diverse faculty, staff and student body, and to modeling an inclusive campus community which values the expression of differences in ways that promote excellence in teaching, learning, personal development and institutional success.  In keeping with this commitment, our academic community welcomes candidates from diverse backgrounds and candidates who support diversity. EOE

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