Business Analyst/Developer, OnBase & Sharebase Enterprise Document Management

Job Details

Posting Number:


Internal Recruitment :


Working Title:

Business Analyst/Developer, OnBase & Sharebase Enterprise Document Management

Anticipated Hiring Range:

Commensurate with qualifications and experience

Work Schedule:

8:00am - 5:00pm, Monday - Friday with some weekends and evenings as required

Job Location:

Raleigh, NC (may be eligible for hybrid schedule and/or remote)

Department :

Enterprise Application Svcs

About the Department:

Enterprise Application Services (EAS) in the Office of Information Technology (OIT) division at North Carolina State University. EAS is responsible for the design, implementation, operation, enhancement & maintenance of the University’s enterprise business applications. This includes: development, operation & maintenance of all enterprise administrative systems including: OnBase Enterprise Content/Document Management, ShareBase Secure Document/File Sharing Services, Identity Management (IdM), Self Service Password Management, System Access Request (SAR), Financials, Advancement, Human Resources, Student Information Systems, etc., Configuration management, Enhancements, Application Integrations and Campus wide support.

OIT Vision:
Be the IT organization people seek out as a partner for providing visionary strategies, creative solutions, objective information, and effective and efficient services in order to help them achieve their mission and goals.

OIT Mission: To provide nimble, effective, efficient and collaborative IT services, solutions and strategies in a timely and helpful manner that assists the university, state and nation in achieving their strategic goals.

Essential Job Duties:

The primary purpose of this position is to gather requirements, design, develop and maintain the University’s Enterprise Content/Document Management System (OnBase by Hyland) and Enterprise Document/File Sharing Service (ShareBase by Hyland). This position is an expert in functional business process understanding and advanced technical solutions, using this expertise to implement advanced and highly complex software solutions with minimal supervision. This position is responsible for business process automation/design/documentation working closely with customer departments.

Responsibilities of the position include, but are not limited to:

  • Change request evaluation; business requirements definition, functional and technical specification development; coding; system integration; unit, system and load test plan development and execution; code migration; production support; system configuration & maintenance, developing/executing regression test cases for application, database, infrastructure upgrades and coordinating across customers and OIT teams.
  • Experience in OnBase technologies: configuration & development experience in the following: Core document management functions, Transcript Capture Solution, Financial Aid Solution, Full Text Search Module, DIP Processing, Advanced Capture OCR, Barcode Processing, Batch Scanning/Acquire, Unity Forms Design/Implementation, EForms, COLD processing, Reporting Dashboards, SSO, Virtual Print Driver, Workflow, Scan Queues, API, custom Web Services, External Autofills, Custom Queries, Document Retention and Records Management, etc.
  • Experience in ShareBase technologies: configuration & development experience in the following: ShareBase, Security, ShareBase/OnBase integration.
  • Assist with Security access certification reporting, Ultra-sensitive data auditing
  • Strong communication skills, collaboration, and organization skills. Experience working with a broad user base (ex: central office and campus wide customers), ability to develop and deliver customer training for OnBase and ShareBase implementations.
  • Ability to interact positively and communicate appropriately with team members, campus representatives, customers, vendors, IT support staff and all levels of management.
  • Ability to combine strong functional, conceptual and technical knowledge with a strong understanding of customer requirements to offer customer solutions to problems in a very practical, timely and efficient manner. Customer service skills are critical.
  • The following system integrations are also managed/developed/supported: Student Information System, Human Resource, Financials, Advance Gift/Donor Management, CVM Hospital applications, SLATE Admissions, InfoEd Research Applications, Engineering Applications, etc.
  • This position is also required to keep abreast of Document/Content management, Financial Aid, OCR, EDI, industry standards, strategic directions and best practices to incorporate into NCSU architecture.

As a team member, this position also provides technical or functional guidance and support to the team and provides daily technical decision-making with broad and often institution-wide impacts that affect other systems, students, faculty and staff.

Other Responsibilities:

Other duties as assigned.

Minimum Education and Experience:

Master’s degree and at least one year of relevant experience; or Bachelor’s degree with at least two years’ of relevant experience; or an equivalent combination of education, training and relevant experience.

Other Required Qualifications:

  • Possess strong judgment, leadership, communication, diplomacy, collaboration, and organization skills.
  • Passion for learning and problem solving
  • Must be able to work independently and manage time in an multi-project environment
  • Demonstrated experience in implementation of Enterprise Content Management & Reporting solutions
  • Oracle database experience plus creating complicated SQL queries.
  • Demonstrated experience in requirements gathering, business analysis, preparation of functional & technical specifications, Software Development, System Configuration, User Acceptance test scripts, Project documentation.
  • Experience working with sensitive data in document management environment
  • Ability to independently, quickly, and efficiently identify and solve technical problems that can impact a large number of customers.

Preferred Qualifications:

  • Experience in a higher education environment
  • At least one of the following OnBase certifications:
    • OnBase Certified System Administrator (OCSA)
    • OnBase Certified API Developer (OCAPI)
    • OnBase Certified Workflow Administrator (OCWA)
  • Proficiency in relevant technologies in Hyland OnBase product/modules, Hyland ShareBase Module, Hyland ShareBase/OnBase Module Integration
  • OnBase, API, Workflow development platforms
  • Programming skills:.Net, Java, creating web services, HTML programming
  • Experience with ServiceNow support software or comparable system

Required License(s) or Certification(s):


Valid NC Driver's License required:


Commercial Driver's License required:


Job Open Date:


Anticipated Close Date:

Open Until Filled

Special Instructions to Applicants:

This position may be eligible for hybrid schedule and/or remote.

Position Number:


Position Type:

EHRA Non-Faculty

Full Time Equivalent (FTE) (1.0 = 40 hours/week):



12 Month Recurring

Mandatory Designation - Adverse Weather:

Mandatory - Adverse Weather

Mandatory Designation - Emergency Events:

Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies

Is this position partially or fully funded on ARRA stimulus monies?:


Department ID:

515001 - Enterprise Application Svcs


NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.


NC State: Think and Do

NC State was founded with a purpose: to create economic, societal and intellectual prosperity for the people of North Carolina and the country. We began as a land-grant institution teaching the agricultural and mechanical arts. Today, we're a pre-eminent research enterprise with 12 colleges excelling in all major academic fields.

NC State studentsOur 34,000 high-performing students take what they learn in the classroom and apply it in the real world by conducting research, working in internships and co-ops, and performing acts of world-changing service. That experiential education ensures that they leave here ready to lead the workforce. NC State's 13:1 student-faculty ratio is one of the reasons why we're the best college for your money in North Carolina (Money) and the No. 5 best value among public universities nationally (U.S. News & World Report).

Overcoming Challenges, Improving Lives

NC State is one of only two universities in the nation leading two National Science Foundation Engineering Research Centers — one developing wearable, self-powered health monitors, and the other researching smart-grid technology. We’re also leading interdisciplinary efforts to curb nuclear proliferation, help farmers confront climate change and build a new American manufacturing sector.

Our research doesn't just get published in a journal or sit on a shelf; it makes an impact. NC State is No. 6 nationwide in commercialization agreements based on university research, and we're No. 2 among universities without a medical school. Our Cooperative Extension Service provides research-based information to citizens in all 100 North Carolina counties. In addition, our industrial extension unit — Industry Expansion Solutions — has created an economic benefit for the state's manufacturers averaging $149 million per year since 2005.

Bright Minds Creating a Bold Future

NC State’s 9,000 faculty and staff are world leaders in their fields, bridging the divides between academic disciplines and training high-caliber students to meet tomorrow’s challenges. NC State students won two Goldwater scholarships, five Fulbright scholarships, one Churchill scholarship and a record-breaking 25 National Science Foundation graduate research fellowships in the 2016-2017 academic year. In addition, 25 faculty are members of the National Academies.

NC State bldg in darkOur Centennial Campus, an award-winning public-private research campus, is home to more than 70 partner organizations working alongside more than 70 NC State research and academic units. Centennial is also the location of the innovative Hunt Library, which Time magazine has dubbed “the library of the future.”

In Raleigh and Around the World

It all happens in one of the best cities in America. A top spot for job-seekers and tech professionals, Raleigh is nationally recognized as a leading urban center:

NC State building oldWith Durham and Chapel Hill, Raleigh anchors the Research Triangle, a national hotspot for high-tech enterprise. The top companies in the region — including IBM, Cisco Systems, SAS Institute, Biogen Idec and GlaxoSmithKline — are among the country’s best employers. They also lead the way in hiring new NC State graduates.

More than 130 years after its creation, NC State continues to make its founding purpose a reality. Every day, our career-ready graduates and world-leading faculty make the fruits of learning and discovery available to people across the state, throughout the nation and around the world.

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