Study Abroad Manager

Employer: University of San Diego
Location: San Diego

Administrative Jobs: Academic Affairs, International Programs, Student Affairs, Counseling
Employment Type: Full Time
Institution Type: Four-Year Institution

Apply on website

Send job

Job Details
Organization

Job Details

Study Abroad Manager

Posting #: 4123

Department Description:
The International Center supports the USD university community in advancing global citizenship. In 2015 USD received the Senator Paul Simon Award for Comprehensive Internationalization, awarded by the NAFSA (Association of International Educators). For undergraduate students, there are approximately 135 academic study abroad programs offered in 44 countries and 76 cities to experience and learn about different cultures, languages and customs. The graduate and professional programs also offer extensive international opportunities for working professionals as well as full-time graduate students. Our campus is enriched by having students and scholars from over 70 countries.

University Description:
The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Detailed Description:
This recruitment is open to current University of San Diego employees only. Only current USD employees are eligible to apply and be considered for this position.

The International Studies Abroad Office supports all undergraduate student study abroad programs, and graduate programs in the Kroc School, the School of Nursing, and the College of Arts and Sciences, which are conducted in Africa, Asia, Australia, Europe, Latin America and the Middle East. In addition, the Office services as a hub of information for all of the graduate and professional student study abroad programs in SOLES, the School of Business and the Law School, well as non-academic units engaged in international experiences. The International Studies Abroad Managers will serve as the first contact for the international study programs supporting approximately 1000 undergraduate students going abroad annually. They are responsible for providing student-centric, proactive, professional and engaged advising and coaching to support the students' success with regards to their international experiences as a part of their academic journey at USD. The Managers need to be familiar with USD's various degree programs, across the university, to assist the students in identifying opportunities for study abroad while fulfilling their graduation requirements and achieving career, personal and educational goals. The Managers work directly with faculty to assist them in meeting their learning objectives for approximately 55 USD undergraduate courses that are annually offered abroad. This position provides the necessary administrative functions to offer successful academic programs abroad; coordinates pre-departure preparations including international visa requirements; regularly exercises independent judgment and discretion; supervises student assistants; advises students; promotes the various programs while working with critical deadlines; supports students, parents and other stakeholders when critical situations develop; serves as initial budgetary officer for each of the faculty-led programs under their jurisdiction; conducts overseas site visits as necessary; serves as on-site manager abroad, for various programs, managing logistics as well as student wellness and student discipline; and serves as a translator when necessary.

Duties and Responsibilities:

Program development and design for international study abroad experiences

Responsible for accurate and current study abroad transfer course evaluations, approved by the Department Chairs and the Core Curriculum Committee, which are made available to students interested in studying abroad
Continuous program assessment and discuss findings regarding program quality control issues and student/faculty feedback
Assess policies and procedures for accuracy and recommend updates
Ensure new policies and procedures as recommended by Director are in place and operational
Oversees online resources for accuracy and consistency:
Maintenance of the International Studies web site
Maintenance and development of StudioAbroad web site

Problem solve for faculty teaching abroad, Department Chairs, international academic partners and students with regard to the Offices of Student Financial Services, Financial Aid, Housing, Registrar, and Procurement

Work in collaboration with the Director to attend to, and find solutions for, student and parental concerns/complaints

Advise faculty going abroad to provide foundational information and advice for successful program development.

Promotes the various programs on and off the USD campus

Develops effective and inclusive marketing materials and events for outreach to students for a variety of programs making sure they are relevant and target the entire campus community
Attends study abroad fairs on and off campus and participate in international education conferences
May serve on committees for on campus programming

Student advising and activities for pre and post-departures

Provides advising across all university majors to support student goals and the mission and vision of USD via one-on-one appointments, drop-in appointments, group presentations, and email and phone correspondence.
Develops rapport and builds academic advising relationships with advisees
Is sufficiently informed about course requirements, degree requirements, core curriculum requirements and prerequisites at USD as well as in the programs abroad
Is responsible for knowing and advising students regarding issues of financial aid, student accounting and registration procedures and other information at USD
Works in collaboration with the various academic departments and degree program advisors to assure the course selections assure seamless transferability of courses abroad
Maintains all records related to individual course equivalencies in semester abroad programs
Responsible for review of applications and makes recommendations for status and for potential concerns, and making recommendations for action
Prepares students, faculty and staff for the pre-departure including, but not limited to, visa requirements, cross-cultural issues, safety and wellness, on-site logistics.
Shows discretion in handling personal information for individual applicants and other stakeholders and maintains confidentiality in accordance with the Family Educational Rights and Privacy Act (FERPA)
Refer students to appropriate campus resources and services (academic support, student involvement, health and wellness, counseling services, etc.) as needed
Compiles data, generates and edits enrollment reports for continuous improvement and to accurately represent activities of the International Center
Serves as liaison with our partners abroad and each of the international consulates
Maintains and edits program rosters and works closely with the Registrar for accurate registration and transcript reconciliation

Collaborates with international colleagues and constituents in a globally competent, professional manner

Represents the University globally as the first point of contact with international partner organizations and universities
Contacts international partners as needed to streamline processes, update procedures, and solve any issues that may arise
Obtain reports from international partners and relay pertinent information to other stakeholders
Maintain positive and professional working relationships with international constituents

Functions as first point of contact for budgetary issues with short-term faculty-led programs

Projects and monitors expenses for all programs in their portfolio
Conducts fiscal closing with the International Center Budget & Operations Manager
Responsible for verifying the accuracy of invoice billing amounts, reconciling receipts as well as cash and per diem advances
Assists with developing short-term and semester budgets for Financial Aid Office and Student Financial Services to ensure correct billing of students and payment of semester tuition to international affiliate programs

Participates in overseas site visits and assists with overseas programs

Travels overseas to serve as on-site manager for faculty-led programs, as needed
While overseas, serves as the main point of contact for students, faculty and staff and is on-call 24/7.
Is knowledgeable about health, safety and medical procedures abroad and manages crises in a responsible and timely manner as they develop
Serves as an initial point of contact with students, parents and other stakeholders regarding health and safety of students often making critical decisions and providing needed support
Coordinates while abroad with various USD constituents to ensure timely and effective treatment of student/faculty/staff issues
Conducts on-site orientation and assists with coordinating local site-visits as needed
Travels overseas to conduct site-visits of program locations and meet with host institution staff and other representatives as needed

Collaborates and Coordinates with other Study Abroad Managers

Responsible for collaborating with other study abroad managers to assure consistency regarding all policies, procedures, deadlines, logistical guides, web pages, communication to students and faculty, etc.
Responsible for reviewing and updating policies and procedures to assure continuous improvement and communicating these recommendations to the other managers and the Director of International Studies Abroad.

Other

Stays abreast of applicable research and news in the field of higher education, student development, student success, and international programming
Participates in professional development opportunities, such as membership, conferences, and webinars, through industry organizations (e.g. NAFSA, International Forum, etc.)
Delegates clerical tasks to the front desk staff and supervises student workers
Other duties as assigned to help develop expertise and opportunities for international experiences

Special Conditions of Employment:

The University of San Diego is requiring all employees to follow our Covid-19 vaccine requirement process. https://www.sandiego.edu/onward/

Background check: Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.

Job Requirements:
Minimum Qualifications:

Bachelor’s degree required, with preference in related fields (e.g.. International Relations, Foreign Languages, Area Studies, etc.).

3+ years of experience in an administrative/executive level atmosphere with knowledge of office functions/procedures, especially related to student advising. 5+ years of experience preferred

A Masters degree in a related field (e.g., Latin American Studies, Intercultural Management, Higher Education Administration) can be substituted for one year of work experience.

Interest in, and ability to travel internationally

Preferred Qualifications:

Masters degree in related field is preferred
Second (or third) language ability highly desirable
Travel and international experience such as working in an International Center advising international students or domestic students on opportunities for abroad programs.

Performance Expectations: Knowledge, Skill and Abilities:

Excellent written and verbal communication skills in English and a second language

Ability to regularly exercise independent judgment and discretion

Strong proofreading and grammar skills

Knowledge of international travel and cultural awareness/sensitivity

Ability to maintain high level of confidentiality

Excellent computer skills and comprehensive knowledge of modern office practices and procedures (Oracle (training provided), answer multi-line telephones, type professional memos and correspondence, fax, file, photocopy, use a computer, etc.)

Knowledge of bookkeeping principles and basic university accounting, purchasing, and travel policies and procedures (some training provided)

Proficient in MS Excel, MS Outlook, and MS Word and desktop publishing programs, as well as in the use of scanning equipment.

Ability to establish and maintain effective working relationships with other employees, faculty, supervisors, other agencies and the public; Pleasant and professional demeanor

Ability to effectively handle multiple tasks concurrently and within a demanding environment;

Detail oriented; Strong organizational skills; Ability to follow through with projects

Ability to work independently with judgment and thought and capable to prioritize workload with minimal supervision

Ability to give professional presentations to small and large groups of people

Preference for individual with personal experience in international study

Posting Salary:
$5200 per month; Excellent Benefits

The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits

Special Application Instructions:
Resume and Cover Letter Required
Click Apply Now to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers’ review. If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at jobs@sandiego.edu

Additional Details:
Note: Preference will be given to qualified current University of San Diego employees.

Hours: 37.5 hours per week

Closing date: April 3, 2022

Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.

Advertised: March 25, 2022
Applications close: April 03, 2022

To apply, visit https://jobs.sandiego.edu/cw/en-us/job/495901/study-abroad-manager

Organization

The University of San Diego is a Roman Catholic institution committed to advancing academic excellence, expanding liberal and professional knowledge, creating a diverse and inclusive community, and preparing leaders dedicated to ethical conduct and compassionate service.

Located on 180 acres overlooking the city of San Diego, Mission Bay and the Pacific Ocean, the campus is a community treasure, with Spanish Renaissance-inspired buildings and breathtakingly beautiful landscapes.

Chartered in 1949, the university enrolls more than 7,000 students and is known for its commitment to teaching, the liberal arts, the formation of values and community service. In less than 60 years, the University of San Diego has grown from a local college with 50 students and a handful of professors to a nationally ranked university. This achievement is the direct result of a single, unwavering expectation: academic excellence.

USD offers more than 60 bachelor's, master's and doctoral degrees. The university adds depth to education by inspiring students to grow spiritually, morally and socially. The breadth of programs and depth of facilities means that students can easily find a course of study that ignites their intellectual fire. In the classroom, coursework across disciplines encourages students to develop their critical thinking skills.

Small class size means the instructors know their students and can stimulate curious minds with anything from participation in a research project to an after-class discussion on topic. Instructors welcome the free exchange of complex ideas in an environment of tolerance and civility. In this environment, students begin a lifelong habit of appreciating and cultivating their individual gifts.

To complement this instruction, the university's Honors program provides a challenging curriculum for USD's uniquely motivated students. The university also holds memberships in several honor societies, including Phi Beta Kappa.

While intellectual growth is key, USD adds depth to the education experience by inspiring students to grow spiritually, morally and socially. An active faith community invites widespread student participation. In the classroom, study is accompanied by an examination of ethics and values University of San Diego students inquire freely and challenge ideas, exercise moral, spiritual and social judgment, serve others, and contemplate social justice in their lives and in their chosen fields. These students are truly educated. These students achieve excellence.

Students, faculty and staff are active members of the community, volunteering time and expertise, fostering friendships, and working to preserve the region’s unique character. With a population of more than 7,500 students and approximately 2,000 employees, the university impacts the life of the area economically, politically and socially. In turn, the university welcomes the community to participate in campus life, through classes, special events, sports, forums and tours.