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Help Desk Technician II

Employer
Bard College
Location
Annandale-On-Hudson, NY

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Job Details

Bard CollegeHelp Desk Technician IIEmployer Website: http://apply.interfolio.com/104733
Bard College Information Technology seeks a friendly, ambitious, and technically skilled individual to serve as Helpdesk Technician II. The Helpdesk Technician II is a member of Bard IT’s User Services staff and will report to the Helpdesk Coordinator.

The Helpdesk Technician II is responsible for phone and in-person end-user technology support for Bard’s administration, faculty, and students.

Scope of work will include but is not limited to:
  • Responding to Helpdesk calls, emails, and walk-ins on a regular basis
  • Supervises lab monitor student employees (includes hiring, scheduling and training)
  • Train and support less experienced team members
  • Field calls/office visits/remote support as necessary
  • Entry of support tickets for other groups within IT
  • Appropriately routes issues not resolved on initial contact, ensuring all troubleshooting and triage steps are documented in tickets before reassignment.
  • Special event support
  • Inventory management and updates
  • Computer lab and printer maintenance
Critical Qualifications:
  • 2-3 years experience supporting Macs, PCs, printers, software & hardware
  • Ability to communicate clearly and precisely, both verbally and in writing
  • Practical knowledge and experience with installation, operation, and troubleshooting of virus/malware/spyware removal/detection tools
  • Ability to develop understanding of college business practices and software
  • Flexible, positive, and courteous public service demeanor
  • High level of organization; strong attention to detail
  • Ability to work in a fast paced team environment
  • Excellent follow-through to see tasks through completion
Desirable Qualifications:
  • 2-3 years Helpdesk experience
  • Experience in college environments
  • Familiarity with Helpdesk ticketing applications such as WebHelpdesk
  • Familiarity with G Suite / Google Apps
  • Familiarity with video conferencing applications such as Zoom, Skype, Blue Jeans, and Hangouts
To Apply
To apply for this opportunity, please submit a cover letter, resume, the contact information for three references and at least one writing sample of your creative work documentation to Interfolio by following this link: http://apply.interfolio.com/104733

Equal Employment Opportunity Statement
Bard College is an equal opportunity employer and we welcome applications from those who contribute to our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, mental, or physical disability, age, sexual orientation, gender identity, national origin, familial status, veteran status, or genetic information.

Bard is committed to providing access, equal opportunity, and reasonable accommodation for all individuals in employment practices, services, programs, and activities.

AA/EOE

Organization

Undergraduate Degrees

Bard offers courses of study in four divisions—Arts; Languages and Literature; Science, Mathematics, and Computing; and Social Studies—and in interdivisional programs and concentrations. Students may also earn a five-year B.S./B.A. degree in economics and finance. The Bard College Conservatory of Music offers a five-year program in which students pursue a dual degree—a B.Music and a B.A. in a field other than music. Bard and its affiliated institutions also grant the following undergraduate degrees: A.A. at Bard High School Early College; A.A. and B.A. at Bard College at Simon’s Rock: The Early College; and through the Bard Prison Initiative at six correctional institutions in New York State.

Graduate Degrees

More than 200 students are seeking graduate degrees: M.A. in curatorial studies, M.Music in vocal arts, conducting, and curatorial, critical, and performance studies, and M.S. in environmental policy, climate science and policy, and economic theory and policy at the Annandale campus; M.F.A. and M.A.T. at multiple campuses; M.B.A. in Sustainability in New York City; and M.A., M.Phil., and Ph.D. in the decorative arts, design history, and material culture at the Bard Graduate Center in Manhattan. M.Music degrees are also offered at the Longy School of Music of Bard College in Cambridge, Massachusetts.

Early Colleges

Bard's early colleges educate the next generation of thought leaders, preparing them to be lifetime learners. Bard High School Early Colleges in New York City, Newark, New Jersey, and Cleveland, Ohio; Bard College at Simon’s Rock in Great Barrington, Massachusetts; and Bard Early College New Orleans and Bard Early College at the Harlem Children's Zone Promise Academy all serve the needs of highly motivated younger students.

International Degrees

Internationally, Bard confers dual B.A. degrees at the Faculty of Liberal Arts and Sciences, St. Petersburg State University, Russia (Smolny College); American University of Central Asia in Kyrgyzstan; and Bard College Berlin: A Liberal Arts University; as well as dual B.A. and M.A.T. degrees at Al-Quds University in the West Bank.

Cultural Life

Campus life in Annandale is vibrant, with world-class performing arts venues; continuous and varied student activities; and numerous cultural and recreational opportunities in the surrounding historic Hudson River Valley and in New York City. Students choose from more than a hundred active clubs on campus, and new clubs begin every semester. The Bard College athletic teams are the Raptors. The College’s colors are red and white. The critically acclaimed Bard Music Festival is presented on campus each summer, exploring the life and work of a single composer through chamber music, choral and orchestral performances, symposia, panel discussions, and preconcert talks. Since 2003 the festival has been part of Bard SummerScape, which annually presents operas, films, and theatrical productions that complement the festival’s theme.

Outstanding Faculty

Bard's undergraduate faculty-to-student ratio is 1:10 and courses are taught by full faculty members. Among the many distinguished faculty at Bard College are five MacArthur Fellows—poets John Ashbery and Ann Lauterbach, novelist and memoirist Norman Manea, painter and multimedia artist Judy Pfaff, and journalist Mark Danner. Other notable faculty members include soprano Dawn Upshaw, journalist Ian Buruma, composers Joan Tower and George Tsontakis, poet Robert Kelly, and writers Luc Sante and Francine Prose. Over the years, four recipients of the Nobel Prize in Literature have taught at Bard—Saul Bellow, Isaac Bashevis Singer, José Saramago, and Orhan Pamuk. 


 

 

 

 

 

 

 

 

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