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Academic Success Coordinator, Senior

Northern Arizona University
Indigenous Student Success

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Administrative Jobs
Academic Affairs, International Programs, Student Affairs, Counseling
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Job Title: Academic Success Coordinator, Senior
Location: Indigenous Student Success
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 606176
Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Core Values One NAU side by side Student Centered | Integrity | Diversity | Service | Discovery | Excellence Northern Arizona University

Special Information

In addition to the online application please include a resume, cover letter addressing "How you would increase participation & engagement of Indigenous students through virtual and in-person connections,” and three professional references.

Job Description

The Academic Success Coordinator Senior is in the Office of Indigenous Student Success within the Student Affairs Division at Northern Arizona University. This position is committed to the values of student service, integrity, student success, engagement, diversity, health and well-being. This position works to further the mission of the Office of Indigenous Student Success and requires the full understanding and active participation in fulfilling the mission of the organization. It is expected that the employee demonstrates behavior consistent with the core values and supports the Division of Student Affairs strategic plan.

Training and Education - 25%

  • Assists with developing and conducting student employee trainings to department student employees.
  • Assists with Indige-Peer Mentor professional development and training.
  • Train and guide peer mentors in the use of Salesforce for assessment purposes.
  • Assists with facilitating NAU courses for first year students.
  • Assists with implementing Indigenous thematic-based topics of interest in established syllabus from First Year Experience.
  • Works in partnership with the Academic Success Center, Counseling Services and/or other areas to incorporate academic skill development and activities that enhance student emotional well-being and sense of belonging.
  • Assists with developing, administering, and evaluating programs or projects pertaining to financial/tribal aid, scholarships, study abroad and internship information.
  • Assists with coordinating financial, scholarship, and personal finance workshops and/or info sessions for Indigenous students.
  • Program Administration - 20%

    • Coordinates retention, student success programs and recruitment activities in collaboration with key campus departments.
    • Maintains student records, collects and analyze student and program data using Salesforce reports, reviews student survey assessments; adheres to university, state, and federal policies in relation to confidentiality of student records, etc.
    • Prepares budget reports, financial statements and records on program activities, progress, status or other special reports when necessary.
    • Participates in department policy or decision-making; evaluates program effectiveness and implements evaluation methodology and analyzes results and reports findings.
    • Outreaches, interacts, and maintains liaison with students, faculty, staff and outside community agencies, tribes and postsecondary institutions in facilitating program objectives.
    • Assists with department marketing plans, developing, compiling, and writing communication and promotional program literature.

    Supervisory - 20%

    • Develops and implements student programs in accordance with department strategic plan; assists in overseeing daily operations and coordinates program activities; and monitors expenditures in accordance with budget allocations.
    • Supervises student peer mentors, including hiring, training and performance evaluation; provides written progress reports to Manager; sets clear expectations for student peer mentors and coach them to work productively while meeting high quality standards for assigned tasks.

    Advising - 20%

    • Monitors and provides guidance to Native American/Alaska Native/Native Hawaiian/Indigenous college students in the following areas: academic, personal, financial, cultural and career; develops an academic and personal plan of action for students.
    • Gives direct service to a case load of undergraduate, graduate, commuter, transfer, and online students.
    • Review student data to determine a plan of action for success.
    • Offers academic guidance and refers students to appropriate campus advising centers.
    • Gives personal/cultural/career guidance and refers when appropriate to other resources as needed.
    • Maintains student records, collects, and analyze student and program data using Salesforce reports, reviews student survey assessments; adheres to university, state, and federal policies in relation to confidentiality of student records, etc.

    Social Media - 10%

    • Assists with department website, listserv, and social media platforms, review communication guidelines.
    • Meets weekly with student social media team to offer guidance and oversight for postings on departmental social media accounts.

    Other - 5%

    • Conducts other related duties as assigned.

    *Upon pre-approval and with support of a department travel budget, the position may include minimal travel in-state related to specified department partnerships with external organizations and any other high priority initiative.

    Minimum Qualifications
    • Bachelor's degree in a field appropriate to the area of assignment AND three years administrative/coordinative program experience; including direct supervision.
    • Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

    Preferred Qualifications
    • Demonstrated ability to work cooperatively with people from a variety of culturally diverse backgrounds, Native American/Alaska Native/Native Hawaiian students, and tribes.
    • Demonstrated experience working with Native American/Alaska Native/Native Hawaiian youth and/or adults in community outreach, advising, and/or project development management.
    • Demonstrated knowledge and understanding with issues relating to recruitment, persistence, and graduation of students from low income, first-generation and diverse backgrounds in higher education.
    • Demonstrated work experience and knowledge in guiding in the areas of academics, financial aid, tribal aid, career, personal and cross-cultural counseling, preferably with college students.
    • Evidence of extensive work experiences with multicultural high school and/or college students in college preparation.
    • Strong written and interpersonal communication skills with the ability to communicate effectively with all components of the University and external constituents.
    • Experience hiring and cultivating a cohesive team through direct supervision.
    • Ability to collaborate with other university divisions and work with a wide range of stakeholders and departments.
    • Commitment to diversity and inclusion, student advocacy, and student-centered learning and development.
    • Ability to promote excellence and inclusiveness in interpersonal relationships and to work collaboratively with diverse groups of students, staff, faculty, administrators, alumni, parents, and tribal/community leaders.

    Knowledge, Skills, & Abilities
    • Strong interpersonal and communication skills (effective, active listener, empathetic, team player, with high work ethic).
    • Demonstrated work experience with Native American/Alaska Native/Native Hawaiian/Indigenous populations from different socio-economic backgrounds and identities.
    • Knowledge of college student supervisory practices and principles.
    • Knowledge of issues relating to recruitment, persistence, and graduation of students from low-income, first-generation and multicultural backgrounds in higher education.
    • Strong technological skills and dynamic experience working with Microsoft Office 365 Suite, Teams, PeopleSoft, Salesforce, Adobe Creative Cloud, Zoom, Discord, and social media platforms (Instagram, Facebook, TikTok, etc.).
    • Experience conducting workshops and presentations in-person and virtual modalities.
    • Excellent written and verbal communication skills.
    • Perform multiple tasks in a fast-paced and dynamic work environment.
    • Exercises good judgment and professionalism.
    • Promotes a diverse, inclusive environment.

    COVID-19 Vaccine Requirement

    As of 12/10/21, the Safer Federal Workforce employee vaccination requirement is currently suspended pending the outcome of a federal court-issued injunction. This injunction has suspended the recent executive order issued by President Biden requiring all employees of federal contractors to receive COVID-19 vaccinations. For current status of the vaccine requirement and/or questions, please visit FAQs for Employee Vaccination Requirement.

    Background Information

    This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


    Salary range begins at $47,634. Annual salary commensurate with candidate's qualifications and related experience.

    FLSA Status

    This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


    This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

    Learning and Development

    Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

    Immigration Suppt/Sponsorship

    NAU will not provide any U.S. immigration support or sponsorship for this position.

    Application Deadline

    Applications received by April 7, 2022 at 11:59 p.m. will be given full consideration. Applications received after that date may be considered until the position is filled.

    How to Apply

    To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

    If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

    Equal Employment Opportunity

    Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

    EEO is the Law Poster and Supplements

    NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.


    Northern Arizona University (NAU) is a public university offering undergraduate, graduate, and professional degrees of high quality and societal value.  Students are at the center of the NAU experience, which is guided by a dedicated and distinguished faculty committed to teaching, individual engagement, and research excellence.

    Our educational programs are designed to prepare our students for personal and professional success after graduation.

    Whether they earn their degrees at our historic Flagstaff campus, regionally throughout Arizona, or online, we prepare our students to achieve their human potential in ways that serve the state, the region, the nation, and the world.

    If you can see yourself as part of a university community dedicated to its students and their success, NAU might be the right fit for you.

    Find Us
    PO Box 4113 Flagstaff, AZ 86011
    United States
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