Job Title: Student Communications Associate
Location: Georgia Gwinnett College
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 241099
About Us

Located in the vibrant community that is Gwinnett County, Georgia Gwinnett College (GGC) is a technology-rich, financially affordable, four-year institution with an access mission, housed on a modern 260-acre campus, 30 miles northeast of downtown Atlanta.

GGC's transformative model of education prepares students to be life-long learners through the four pillars of scholarship, leadership, service and creativity. With a diverse student body of over 11,000 and a similarly diverse faculty and staff of 1,300+, the college embraces innovative approaches to education and administrative services through an inclusive culture.

Georgia Gwinnett College recognizes the talents of its faculty and staff as the institution's most critical asset. Essential to the college's mission is the critical need to attract, retain, and engage a diverse and highly qualified workforce. In addition to the University System of Georgia's expansive benefit and retirement offerings, employees who have completed six months of regular full-time service with GGC are eligible for the system's Tuition Assistance Program (TAP). This program fosters the development and professional growth of employees through tuition assistance for eligible courses at any of the system's 26 institutions.

The University System of Georgia's total compensation package features an outstanding set of employee benefits for eligible positions, including, but not limited to, medical, dental, and vision plans, paid holidays, sick and vacation leave and retirement savings plans. More information can be found by visiting the USG Benefits webpage: https://benefits.usg.edu/

Job Summary

Reporting to the Assistant Registrar, the Student Communications Associate assists with block registration as well as other areas of registration. Duties include reviewing student test scores, transfer credit, major and other criteria to determine placement. Additional responsibilities include communication with students regarding time tickets, eCore and registration. This position also provides consultation to the Enrollment Management Services Division in regards to registration services.

The Student Communications Associate also provides support for commencement which will require knowledge of the policies and procedures of the registrar's office. The incumbent is expected to play a key role in fostering a positive work environment with the expectation of continuous improvement and excellent customer service.

Collaborative and team-oriented skills, with a commitment to student success and diversity, are essential attributes needed by the individual performing this position's duties and responsibilities.

Responsibilities

• Review students' test scores, transfer credit, major and other criteria to determine eligibility for block registration
• Communicate general registration, block registration, time ticket and eCore information to students and campus partners
• Analyze facts and assist in the resolution of any registration issues related to blocks
• Provide support for graduation and orientation events
• Answer questions regarding GGC registration policies and procedures
• Performs other duties as assigned

Required Qualifications

• 2 Year Degree
• 1+ years of relevant experience
• Technological proficiency including Microsoft Office and other software applications
• Experience with database systems

Preferred Qualifications

• Previous experience with Banner
• Experience working in a Registrar's office or institution of higher education

Knowledge, Skills, & Abilities

• Ability to work with and manage a variety of details
• Knowledge of MS Office and skill in its use
• Skill in providing customer service
• Ability to work with diverse populations
• Ability to adapt to a fast paced work environment
• Ability to prioritize and manage multiple assignments and responsibilities
• Skill in verbal and written communications
• Ability to maintain confidentiality
• Ability to commit to providing services to all students

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College, as determined by Georgia Gwinnett College in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Georgia Gwinnett College is an equal employment, equal access, equal educational opportunity, and affirmative action institution. It is the policy and practice of our institution to recruit, hire, train, promote, retain, and educate persons without regard to race, color, national or ethnical origin, age, disability, sex/gender, religion, sexual orientation, gender identity, genetic information, or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, ADA, Sections 503 and 504 of the Rehabilitation Act, AREA, and Executive Order 11246 ). For questions or more detailed information regarding this policy, please contact the Georgia Gwinnett College Human Resources Team at (678) 407.5070 or email hr@ggc.edu. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Payroll and Benefits at (678) 407.5070 or email benefits@ggc.edu. Any individual who feels that they may have been discriminated against, should contact the Office of Diversity & Equity Compliance at odec@ggc.edu.

Background Check

• Standard + Education

Other Information

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Any resulting employment offers are contingent upon successful completion of a background investigation, as determined by Georgia Gwinnett College in its sole discretion. Georgia Gwinnett College, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, national origin, age, disability, sexual orientation or religion. Georgia is an open records state.

Physical Requirements
Position requires local travel. Ability to lift and carry files and materials. Ability to move from one office to another office on campus. Adequate vision, hearing and manual dexterity to interact with people in person, on the phone and in writing. Job takes place in normal environmental conditions.