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Assistant Director, Human Resources (Employee Relations)

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Job Details

Assistant Director, Human Resources (Employee Relations)

Location: Human Resources
Regular/Temporary: Regular
Job ID: 606177
Full/Part Time: Full-Time

Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU's culture of excellence.

Job Description

Under the direction of the Associate Vice President, Human Resources (AVP-HR), the Assistant Director, Human Resources, provides leadership, oversight, and day-to-day administration of the HR Employee Relations unit and functions. Develop and implement unit policies, processes, procedures, and programs to ensure appropriateness and consistency. Advise supervisors, managers, and university leadership on methods to resolve conflict that minimize risk and promote effective employee engagement and productivity.

Develop and maintain effective relationships with a wide diversity of employee constituents, and demonstrate commitment to valuing and respecting diversity, equity, and inclusion. Serve as a member of the HR Management Team, provide strategic leadership for employee relations and collaboratively work to exemplify the desired culture (attitudes and behaviors) of HR.

Unit Leadership - 50%
  • In collaboration and partnership with AVP-HR, provide leadership, oversight, and day-to-day administration of the HR Employee Relations unit and functions. Champion and coordinate implementation of unit policies, processes, procedures, and programs to ensure appropriateness and consistency.
  • Monitor and evaluate programmatic and operational effectiveness, and effect changes required for improvement. Ensures necessary process and procedural changes occur.
  • Coordinate with other university offices and HR functional areas to establish procedures, resolve problems and coordinate efforts. Collaborate with HR leaders, Office of General Counsel, the Office of Equity and Access, Disability Resources and other internal stakeholders to develop and implement employee relations strategies and cross functionality to meet goals and objectives and reduce risk of litigation.
  • Establish, collect, and report appropriate metrics to ensure efficiency and effectiveness of HR employee relations unit. Track and manage employee relation case cycle - from initial discussions to formal/informal resolution.
  • Organize and coordinate special programs and projects among team members.

Employee Relations - 20%
  • Provide leadership, collaboration, thought partnership, coaching, and support on all types of employee relations issues and work promptly with key partners to resolve conflict, mitigate organizational risk, and maintain high levels of performance and retention.
  • Provide information, interpretation, advice, training, and counsel to leadership, management, and employees regarding employee relations matters. Respond to questions and issues from employees and management regarding workplace concerns, appropriate corrective and disciplinary actions, terminations, non-renewals, grievances, dispute resolution, and performance management.
  • Lead the investigation and resolution of complaints of the highest complexity and sensitivity, ensuring investigations of complaints are conducted in an objective, accurate and thorough manner. Conduct investigations of reported employee misconduct and prepare or assist supervisors to prepare documentation for university response. Serve as facilitator when appropriate.
  • Apply institutional standards, policies, and guidelines. Ensure adherence with internal controls and external requirements. Provide interpretation, information and advice regarding university policies and procedures, ABOR, Arizona Revised Code, FLSA, and other rules and regulations that may impact the University. Work with AVP-HR on potential legal issues.

Supervision - 15%
  • Provide leadership, direction, coordination, support, and training for staff. Supervisory duties include task assignments, workload management, resolving daily operational programs, training, evaluating, and correcting performances, resolving conflict, authorizing leave, and building a productive work environment. Establish performance standards, assess performance, provide feedback, and evaluate assigned personnel performance.

Process Improvement - 10%
  • Works closely with AVP-HR to coordinate special projects and process improvement for the Employee Relations unit to assist with the development and execution of goals and objectives for Employee Services.

Other - 5%
  • Represents HR on institutional and tri-university committees. Maintain knowledge on current developments and practices in human resources. Provide/coordinate backup to HR staff as needed. Perform other duties as assigned.

Minimum Qualifications

  • Bachelor's Degree in Human Resources OR related field. Any combination of relevant education and professional experience may be substituted for the educational requirement on a year-for-year basis.
  • Three years of human resource experience, which includes employee relations, performance management, corrective/disciplinary action, and/or related experience.
  • Two years management or supervisory.

Preferred Qualifications

  • Human Resource experience in a higher education or related setting.
  • Demonstrated experience directly related to the duties and responsibilities specified.
  • Demonstrated effective interpersonal, written, and oral communication skills.
  • Demonstrated experience interpreting and applying laws, rules, policies, and procedures.
  • Demonstrated ability to interact with large groups and individuals at all work levels.
  • Demonstrated proficiency in the use of computers and software applications.
  • Demonstrated success in fostering internal and external community relationships.
  • Commitment to diversity and the ability to work effectively in a diverse workplace and educational environment.
  • Experience developing, implementing, and improving ER policies and procedures in support of institutional diversity, equity, and inclusion values and goals.
  • Flexibility of schedule and willingness to work outside of regular hours when needed.

Knowledge, Skills, & Abilities

  • Expert knowledge of HR business functions including tools, procedures, processes, policies, and concepts.
  • Advanced knowledge of employee regulations, policies, and procedure, including delivering formal feedback, planning work, motivating employees, resolving conflicts, and addressing performance issues.
  • Knowledge of common management tactics to effectively lead a team
  • Knowledge of industry trends regarding HR functions.
  • Knowledge of federal, state, and local regulations regarding HR functions.

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Strong planning, organizing, directing, and facilitating skills.
  • Work design and project management skills.
  • Conflict resolution and customer service skills.
  • Supervision and mentorship skills

  • Exercises judgement in gray areas.
  • Resolves vague or complex problems within functional area.
  • Has strong problem solving, organizational, and analytical capabilities.
  • Allocates resources within functional area.
  • Analyzes complex situations and anticipates issues.
  • Manages relationships and client interactions.
  • Communicates effectively.
  • Promotes a diverse, inclusive environment

COVID-19 Vaccine Requirement

As of 12/10/21, the Safer Federal Workforce employee vaccination requirement is currently suspended pending the outcome of a federal court-issued injunction. This injunction has suspended the recent executive order issued by President Biden requiring all employees of federal contractors to receive COVID-19 vaccinations. For current status of the vaccine requirement and/or questions, please visit FAQs for Employee Vaccination Requirement.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


Salary range begins at $80,000. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

Applications received by April 26, 2022 will be given full consideration. Applications received after that date may be considered until the position is filled.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit

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Northern Arizona University (NAU) is a public university offering undergraduate, graduate, and professional degrees of high quality and societal value.  Students are at the center of the NAU experience, which is guided by a dedicated and distinguished faculty committed to teaching, individual engagement, and research excellence.

Our educational programs are designed to prepare our students for personal and professional success after graduation.

Whether they earn their degrees at our historic Flagstaff campus, regionally throughout Arizona, or online, we prepare our students to achieve their human potential in ways that serve the state, the region, the nation, and the world.

If you can see yourself as part of a university community dedicated to its students and their success, NAU might be the right fit for you.

Find Us
PO Box 4113 Flagstaff, AZ 86011
United States
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