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Student Success Specialist

Hartwick College
Oneonta, NY

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Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Date: March 21, 2022

Title: Student Success Specialist                 

Description: Reporting to the Director of the Center for Student Success, the Student Success Specialist provides support to at-risk students identified through early alert, grade reports, and registration initiatives.  The Student Success Specialist also works as part of a team with responsibility for managing the academic probation and tutoring programs.  Academic probation program responsibilities include developing, teaching, and assessing Success Strategies 101 and January Term probation programming.  Coordination of the tutoring program includes recruiting, hiring and managing tutors, monitoring appointment requests, and advertising tutoring services to the campus community. This is a 10 month position.


  • Conducts outreach and intervention for at-risk students; manages support for students identified through early alerts and grade reports; participates in CSS and Registrar efforts to encourage registration for students who miss their registration periods.
  • Provides coaching to a caseload of probation students and assists with the coordination of coaching for all students on probation.  This includes training other coaches and tracking coaching activities.
  • Contributes to the curriculum development, teaching, and assessment of Success Strategies 101 and January Term probation programming; trains and supports additional instructors and peer leaders.
  • Contributes to the planning and implementation of the CSS peer tutoring programming; assists with the recruitment, training, and supervision of student tutors.
  • Assesses the needs of Hartwick's student population as related to academic skills, dispositions and plans; facilitates and/or coordinates workshops and other resources to help students improve their skills; advises the Director of Academic Support on student retention and success issues.
  • Maintains good customer service standards.
  • Comply with all applicable College, federal, state, local, and associational laws, rules and regulations.
  • Participates in significant campus activities, such as open houses, Honors Convocation, Commencement Weekend, Welcome Weekend, and True Blue Weekend.
  • As a representative of the College, comports oneself in a professional manner at all times, both on and off campus.
  • Maintains current knowledge of theories and best practices for supporting student success.
  • Other duties as assigned.

Qualifications: Minimum requirements for this position are a Bachelor’s degree from an accredited college, university or technical school and 1-3 years of relevant experience.  Clean driving record and valid driver’s license.

  • Individual coaching or counseling of students (high school or college).
  • Knowledge of best practices in student retention and success.
  • Ability to work in partnership with colleagues and faculty.
  • Strong writing and verbal skills.
  • Commitment to working with diverse individuals.
  • Proficient with Microsoft Office Suite especially Excel as well as Google Drive/Documents
  • All employees are required to be fully vaccinated for COVID-19 prior to the start of their employment.

An independent, residential liberal arts college enrolling approximately 1,200 full-time undergraduates, Hartwick embraces the teacher-scholar model, with teaching excellence as the first priority, and seeks to recruit, retain and promote a diverse workforce. The College features a Liberal Arts in Practice general education curriculum and aspires to “be the best at melding liberal arts education with experiential learning.” 

Hartwick operates as a community of learners where there is a very real sense of belonging and connection. By joining Hartwick, you become part of a group of people who work together, share in our successes, and a celebrate our accomplishments. All positions at Hartwick contribute to the education and development of students with the opportunity to see the impact on future leaders—what you do at Hartwick really matters.

Our beautiful 425-acre campus is located in the scenic Susquehanna River valley in Oneonta, New York—a charming town near the northern foothills of the Catskill Mountains. Hartwick offers health benefits to domestic partners of employees, flexible scheduling, opportunities to engage in athletic and cultural events (concerts, exhibits, and lectures) and tuition benefits for eligible employees and their dependents.

Hartwick College prohibits discrimination on the basis of sexual orientation/preference and gender identity/expression and is an Equal Opportunity Employer, committed to broadening “the understanding, awareness, and appreciation of diversity among all members of the Hartwick community.” Women, minorities, and other underrepresented groups are especially encouraged to apply. 

Hartwick College is committed to providing a safe and secure educational and employment environment. Employment at Hartwick College is therefore contingent upon a successful background check on every new employee. Candidates to whom an offer of employment is made will be required to sign a Release of Information Form authorizing the College to conduct a thorough background check.

Hartwick College is committed to a diverse candidate pool, values an inclusive workforce and workplace environment, and wishes to minimize or eliminate the impact of implicit bias during the search and hiring process. 

All applicants are asked to submit the following materials with their online applications:

  • A cover letter;
  • A resume; 
  • A Diversity Statement that addresses how your past and/or potential contributions to diversity will support Hartwick College’s Diversity Statement (; and
  • The names and contact information for three references, with annotation regarding how the reference is related to you and your work (at least one of your references must be from a current and/or previous supervisor).

Review of applications will continue until the position is filled.


Working at Hartwick College 

An independent, residential liberal arts college enrolling approximately 1500 full-time undergraduates, Hartwick embraces the teacher-scholar model, with teaching excellence as the first priority.  Located in the scenic Susquehanna River valley in Oneonta, NY, near the northern foothills of the Catskill Mountains, the College has adopted a Liberal Arts in Practice curriculum and aspires to “be the best at melding liberal arts education with experiential learning.” 

Our Mission
Hartwick College, an engaged community, integrates a liberal arts education with experiential learning to inspire curiosity, critical thinking, creativity, personal courage and an enduring passion for learning.

Our Purpose
Our purpose as a college of the liberal arts and sciences is to educate people who will thrive in and contribute to the world of the future; people who are prepared to meet the personal, intellectual, and social challenges of a rapidly changing and increasingly interdependent world.

Hartwick graduates will be noted as being able to thrive in a world of global interdependence in which people of the broadest range of national, ethnic, social, and personal backgrounds will interact personally and technologically.

To thrive in this context will require that Hartwick students learn to: understand the world from a variety of perspectives; work constructively with people from a variety of backgrounds and life experiences; be avid learners and critical thinkers; communicate effectively and have a well-developed personal presence; be purposeful in their actions and value-based in their decisions; and know how to use information technology resources as a routine tool to enhance effectiveness.

Our Values
We are:

  • a college of the liberal arts and sciences, focusing on the development of the disciplines of thinking, learning, analyzing, communicating, and values-based judgment;
  • a relationship college, focusing on the development of a 24 hour per day, seven day per week, residential educational experience characterized by personal responsibility and collaborative relationships among faculty, students, and staff; and
  • a future-directed college, focusing on educating people in ways that will make them effective and contributing citizens to the world of their future.

Our Character:
By being intentional in fulfilling our values—taking those actions that help us better be what we believe we should be—we are a college of both quality and distinctiveness. We are a future-directed community of learners where students, faculty, and staff are mutually engaged in intellectual, social, and personal learning inside and outside of the classroom. Our curricular and co-curricular educational experience emphasizes: shared and interdependent learning; a balance of challenge and support; a caring commitment to the individual; intellectual, social, and individual rigor; the development of personal responsibility; and approaches that link theory and practice, what we term "The Liberal Arts in Practice." 

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