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The University of Miami has an exciting opportunity for Director, Ophthalmic Initiatives with Bascom Palmer Eye Institute.

The Director, Ophthalmic Initiatives develops, oversees and leads the implementation of various programs and initiatives that support the division’s vision, short- and long-term plans. This role cultivates new relationships, manages the development and implementation of various initiatives, while leveraging existing partnerships.

CORE JOB FUNCTIONS

• Provides support to division/department leadership to help advance strategic goals and objectives, such as preparing for key internal and external meetings and conducting the necessary follow-up.

• Lead cross-functional meetings.

• Leads projects and day-to-day project management of cross-functional teams.

• Develops and implements cross-functional plans for strategic initiatives.

• Supports integration planning, along with other business and functional personnel.

• Oversees tracking and reporting on the status of strategic initiatives activities.

• Prepares presentations, analyses and updates leadership accordingly.

• Evaluates, prepares materials, and develops presentations detailing key initiatives.

• Assists with process improvement initiatives within the overall department.

• Identifies improvement opportunities that will improve the experience for patients, faculty and staff while positively impacting the bottom line.

• Implements proven process improvement methodologies (Lean 6-Sigma, etc.) deep into the organization via communication channels, training, awareness, etc.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

• Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

Bachelor’s degree in relevant field

Experience:

Minimum 5 years of relevant experience

Knowledge, Skills and Attitudes:

• Knowledge of business and management principles.

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to establish department goals, and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to lead, motivate, develop, and train others.

Department Specific Functions

The Director, Ophthalmic Initiatives leads projects that span multiple ophthalmology specialties and sites in furtherance of organizational goals and objectives. The incumbent in this position designs and implements interventions to enhance scheduling, resource utilization, and patient flow. The position manages staff, resources, data, project plans, and communications for operational improvement initiatives to ensure their successful delivery.

Project & Program Management

• Leads administrative staff, clinical staff, and related teams in support of strategic initiatives across the system.

• Creates and maintains comprehensive project plans to effectively define and manage tasks, milestone dates, status, resource allocation, and stakeholder communications for assigned initiatives.

• Completes observations, shadowing, time studies, and appropriate statistical analysis to define baseline metrics and quantify quality improvements using tools and techniques such as Visio workflows/swim lanes/process mapping, spaghetti maps, root cause analyses, fishbone diagrams, time -and-motion studies, etc.

• Designs reports, dashboards, and presentations to evaluate and report on project/program status and success.

Operational Logistics & Analytics

• Maintains proactive approach to identify trends and implement strategies related to improving access for patients and balancing future appointment volume in effort to ensure optimal clinical performance and patient experience.

• Evaluates and implements interventions to ensure the effectiveness and accuracy of clinical workflows, DEPs, scheduling templates, visit types, testing panels, resource timing, and space utilization to optimize the coordination of the patient journey through every clinical scenario.

• Leads cross functional workgroups to plan resource sharing and workload distribution efforts amongst eye centers to promote optimal utilization.

Technology/Innovation

• Designs and implements process optimizations and innovative technologies to enhance clinical operations, patient experience, access to care, and provider efficiency.

• Completes proactive analysis and market research on current systems and technology to recommend potential changes or enhancements that will assist in adhering to the organization's strategic vision and to improve operational workflows as well as patient and provider experience.

• Partners closely with the Information Technology department to ensure technology-related initiatives are organized and managed thoroughly and are completed in a timely manner in accordance with operational need.

Additional Skills

• Clinic workflows and scheduling strategies

• Project Management Professional Certification preferred

• EMR build and functionality – Epic preferred

• Proficient Excel and PowerPoint skills

• Advanced data analytics skills (modeling, harvesting, visualization, predictions/forecasting, prescriptive analytics, interactive data models, simulations, statistical relationships/correlations)

• EMR Reporting – Epic preferred (Workbench, Slicer Dicer)

• Dashboard Applications (i.e. Microsoft PowerBI, Tableau, Google Analytics, IBM Cognos)

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.